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1,021 Reviews of Olathe Ford Lincoln - Service Center
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August 26, 2017
Fast Lane Service - Oil Change I was able to look at website to see if there was a line of cars waiting. I chose a time when there was few cars and got in in out very quickly with I was able to look at website to see if there was a line of cars waiting. I chose a time when there was few cars and got in in out very quickly with tire rotation and oil change. More
by FastFreddie55
Employees Worked With
Don't recall
Helpful June 14, 2017
Very unprofessional Technician using foot to shove the centerpiece hubcap. 1996 Mercury Cougar XR7 2-door CPE with only 22518 miles on the body and less on the motor. W Technician using foot to shove the centerpiece hubcap. 1996 Mercury Cougar XR7 2-door CPE with only 22518 miles on the body and less on the motor. Will never go there or refer them to anyone ever. More
by Carla J Marr
Employees Worked With
Q06 Kurt W Eckert
November 14, 2016
Recall Fiasco Service - I had a Ford Recall notice to get a modem replaced, and the letter indicated it should be an hour-long process. After several phone calls, b Service - I had a Ford Recall notice to get a modem replaced, and the letter indicated it should be an hour-long process. After several phone calls, being put on hold for a total of at-least 1 hour, 6 DAYS of not having my vehicle, and the frustration of dealing with excuse after excuse, I finally had my car back. The receptionist and phone etiquette across the board was rude and highly unprofessional. The delays were inexcusable and the part should have been on-hand when I dropped the car off (it was a week before I could even get it on the schedule, which was ample time to get the part needed delivered to the service center). I will never return to the Olathe Ford Service center, nor will I ever recommend it to anyone. My advice is to find a different dealer that is more professional and customer-friendly - even if it means you have to drive another 30 minutes out of your way. Terrible experience. More
by tdavis7777
Employees Worked With
Amy (terrible phone etiquette), Chuck (service tech), Martin (service manager)
September 02, 2016
Service Dept Taking your vehicle in for any type of service is not something we all enjoy to do. It takes time to fix, cost money, etc. and it is typically on your Taking your vehicle in for any type of service is not something we all enjoy to do. It takes time to fix, cost money, etc. and it is typically on your personal time off. I have learned that if man built it… it will break… it is just a matter of time and how much it is going to cost me. That is why we all hate taking our vehicle in for service in my opinion. That being said, I have been taking my vehicles to Olathe Ford for 20 years now and I can truly say that if my vehicles need the repairs it is because they needed it. Sometimes it was for preventive maintenance to reduce the risk of what could break down. I can say from my own 20 plus years in the retail business that good people are so hard to find and when you walk into Olathe Ford and see some of the same people you have been seeing for the last 20 years that has to say something about the ownership. I have a 16 year old boy now driving and we just got another vehicle from them to add to the family. I can say that I look forward to his first oil change to pass on the torch. Thanks Olathe Ford for everthing. More
by RobbieG
Employees Worked With
Chuck Brown, Kurt Zahner, Pat Harris, Jeff Johnson, Dave Jones, Mario Washington, Curtis Walters and many more...
August 08, 2016
Service Advisor Sub-par. I brought my 2016 Ford Mustang GT PP in with the following symptom Low humming noise while under lite braking conditions). I scheduled my appointment I brought my 2016 Ford Mustang GT PP in with the following symptom Low humming noise while under lite braking conditions). I scheduled my appointment online 2days out for 8:15am on Monday Aug 8, 2016. After dropping my car off I followed up with a phone call to my service advisor at 12pm and again a 2pm. I even provided him with a video recording and a possible TSB (Tech Service Bulletin) of the issue I was having. After waiting 8 hours for a return call from my service advisor he finally callback. Really? After speaking to the Director of Fixed Operations (Dave) I'm giving this dealership a chance to prove themselves. I use them in the past on my FORD F150 and was really pleased. I really hope they come thru this time. Conclusion: Stay away from this dealership. After keeping my car for 72 hrs. They failed to even identify the problem. They failed to follow-up with phone calls on the status. Gerald is a no show. He failed to even callback once. The Director even express his concerns with Gerald performance. Bottom line stay away! More
by D Jones
Employees Worked With
Gerald Nichols and Director of Fixed Operations (Dave Romstedt)
June 13, 2016
Worst Dealership Ever! I live within 5 miles of this dealership and it is unfortunate that I will no longer take any of my vehicles here. The service is awful, and I experie I live within 5 miles of this dealership and it is unfortunate that I will no longer take any of my vehicles here. The service is awful, and I experience issues on every visit. The ford service and quicklane department are the two areas of improvement. I leave bad surveys on every visit and they still can't get there act together. The service techs in quicklane are worst than Firestone and Jiffy Lub . This dealership should be closed and out of business! -Reggie More
by Reggie
Employees Worked With
Julie
October 10, 2014
Take your business elsewhere Called about a recall repair, and spoke to the most condescending customer service representative I've ever encountered. She reacted to every question Called about a recall repair, and spoke to the most condescending customer service representative I've ever encountered. She reacted to every question I asked as though I was stupid for asking it, and in the end really offered me no help at all. They didn't have the part they needed to make the repair, and she wouldn't tell me when she thought they'd have it in. In the end, though, I'm thankful, because now I have an appointment at Shawnee Mission Ford (who was a thousand times more professional). It's a shame, because we live about five minutes from Olathe Ford, but they will not be getting any of our business. I'd recommend taking yours elsewhere as well. More
by blackbur722
Employees Worked With
Customer Service
June 25, 2014
Do not go ! Horrible expierience ? Yes !! Brought in my car early in the morning for notshifting right, they fixed something at the last minute for $415 , still Horrible expierience ? Yes !! Brought in my car early in the morning for notshifting right, they fixed something at the last minute for $415 , still doing the same thing, so I brought in again, they said its "another problem" which i dont think it was! But they said the cat converter needs to be changed and qoutes me $3500, i took my car from them at 5pm when they told me its done , and its making a grind noise which was not there when i first took it to them! They were like "ok we dont have any availble mechanics now" so i had to leave it to be checked for the 3rd time and they said its the back pressure thing and they cant put the cat converter back! And my second one has gone bad too ! Seriously??? Here is the crazy news! I ended switching my cat converter for $250 when they told me it will cost $3500 and the mechanic that swiched the new ones said, that its not true that they cant place them back and he thinks that they messed the other one up because its broken! I do not recomend anyone going there! More
by Zaz12
Employees Worked With
Matt
October 23, 2012
I actually enjoy going to Olathe Ford. I know that I will be able to get in and out in a reasonable time. That means a lot to me. Even more important, the work has always been done right. be able to get in and out in a reasonable time. That means a lot to me. Even more important, the work has always been done right. More
by GTooth
Employees Worked With
Martin
May 23, 2011
This dealership used to have an excellent service department. BUT NOT ANYMORE. Two to three years ago that changed - I feel like they must have hired somebody from Bob Allen Ford, which also has a department. BUT NOT ANYMORE. Two to three years ago that changed - I feel like they must have hired somebody from Bob Allen Ford, which also has a terrible service department. They fail to do such things as check tire pressure during routine oil change service, we have even left the dealership after an oil change and have then had oil leaks. Now they charge an $89 diagnostic fee that does not apply to repair, nor do they refund the charge when the diagnostics do not fix the problem. Twice now I have been called by Olathe Ford to rate my experience after the service was performed. Twice I expressed my unhappiness and was told the Service Manager, somebody Munson, would call me back within 24 hours. Never happened. Basically, we can't trust them to do what they say they will do, and they charge for services not provided. We're moving on to another shop. More
by ranwin33
Employees Worked With
Service Department
