My Review Of Open Road BMW:
I live in New York City... and have found, with experience, that New Jersey car dealerships have much more competitive pricing than dealerships in New York. I knew the car I wanted and contacted several dealerships in Northern and Central Jersey to obtain lease quotes. I was introduced to Doug, after calling into Open Road BMW in Edison, and asking to speak with a sales person. From the moment I spoke to Doug, I could tell that he was a "no-nonsense" sales person, the only type that I like to deal with. After giving him the specifications of the vehicle I was trying to locate, and the price that I was looking to beat, he called me back promptly with very competitive figures. He also had inventory to choose from and the exact car I was seeking. I explained to him about my experiences at other car dealerships, and that if I was to make the trip in from Manhattan, that I expected professionalism from both him and his managers. I did not want to be quoted one thing over the phone, and arrive to find out that the price or availability of the vehicle had changed. Doug gave me his word and I trusted him. I arrived at the dealership a few hours later with my husband. The transaction went smoothly- and even the dealership's finance manager, Kristin, was a pleasure to deal with. Both Doug and Kristin went out of their way to ensure that things were as easy as pie. Although I could not take the vehicle home with me that night - it was ready for pick-up the next day. In fact, since some additional paperwork required signature, and Doug personally delivered it to Manhattan to us the following day and drove my husband back to New Jersey to pick up the car because I was stuck at the office. Doug's professional demeanor, his old-fashioned way of doing business, and his commitment to developing a long-term relationship with us will surely make us return customers.
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