I purchased a pre-owned X535d from Dave Lutz, my sales advisor. The experience was great from the initial phone call when I spoke with him, arrived at the certified pre-owned showroom, the folks there were v. friendly. Dave was v. knowledgeable about the vehicle, had it ready and tank filled up, gave me a few route options to choose from for my test drive. We did the deal quickly, I wasn't intending to buy a car that day, but with the BMW incentives and the pricing it was a no brainer to buy this much in demand vehicle. Dave was v. low stress, not pushy, v. respectful guy. I recommend working with him if you are in the market. He also pulled in Alex, the manager as needed and all around I was given the straight facts, no BS and beginning to end it was 4hrs, but I hardly noticed! When I went in to see Michael Mayfield, there weren't any surprises, good advice given and I was shown the different financing options as I requested, without any issue.
Overall an excellent experience, I am female and this was my concern, getting respect, and this dealership gives you that, the follow up is great too.
Note: I'm local, Dave helped me get this car home, I dropped him back, no questions asked.
Highly recommend this team, see Dave, he will work with you if you're a serious buyer.