Unfortunately, I feel that I need to post this after having two negative experiences with Edison Open Road BMW. There appears to be a recurring theme where the quoted work differs then the final bill which contains items (usually parts) that were not disclosed upfront and they typically are substantial in cost.
In my most recent visit, what was discussed was replacement of front/rear brakes (~$1,700), the micro-filter (~$200) and $540 for the mecantronic seal to repair a leak identified by one of their mechanics about 3 visits ago. I was told this would be approx $540, but there is an additional $183 in parts for the Oil Pan, oil, etc. Why would these items need replacing and why wasn't I told this in advance? More importantly, did they even fix the right thing as it was written up as an oil leak on the invoice.
Since I picked my car up at aroun 8pm, there was no one around that I could speak to and the lady at the loaner car desk where I paid the bill told me to just call the service advisor in the morning to discuss. I attempted to contact the service advisor twice via email and phone and then escalated to the service manager (Tim Taylor), but after not hearing back from him after 1 email/VM, I sent him a 2nd email and CC'ed the general manager (Kosta Pappas) and 6 days after my service was completed and I paid a fairly expensive bill, I have yet to hear from anyone... Very poor customer service (post payment).
Also, as an fyi, during the previous visit where I was originally told there was a transmission fluid leak, I was asked if I wanted to change the wipers and I asked if there would be a charge for it. The response I received was "I will let you know if there is a charge for anything". When I received the final bill, I was charged for the wipers which were working perfectly fine. I was told I was only charge for the wipers and not the labor to put them on and that I would be back anyway in a few months to replace them as wipers are only good for 1 year. I was also given the option to have someone go into the shop and dig my old wipers out of the bin and put them back on the car if I wanted. Obviously, I left it alone, but this seems to be a recurring theme.
I Recommend This Dealer:
Randy Smith, Tim Taylor, Kosta Pappas
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