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Open Road BMW
Edison, NJ
790 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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790 Reviews of Open Road BMW
April 20, 2022
Please run , this dealer is absolutely nothing but big scam , starting from sales to service department, purchased 2 cars in period off 2 weeks , went back for service 2 1/2 weeks after I purchased first scam , starting from sales to service department, purchased 2 cars in period off 2 weeks , went back for service 2 1/2 weeks after I purchased first car and they hassled me for $150 telling me that warranty did not caver loose heat vent , then they telling me I need new tires and oil change on 2 1/2 WEEKS OLD CERTIFIED CAR that I purchased from them , wen I reminded service manager that I purchased this car certified not even 2 1/2 weeks ago the presided to tell me OHH THEY ONLY RECOMMENDING TIRES AND OIL CHENGE , if you are lucky to speak to service manager she will not let you talk or explain anything, she will talk over you and at you, if they don’t make money from you then they will just ignore you , More
by gandur841
Employees Worked With
Pedro De Sousa Melo
Helpful April 20, 2022
I had a great experience buying my car at Open Road BMW from the salesman David Lutz and service consultant John Ladany I got a great deal with no surprises and was treated like family from the service dep from the salesman David Lutz and service consultant John Ladany I got a great deal with no surprises and was treated like family from the service dept. Everyone in the dealership couldn't be nicer, I will def be purchasing another BMW from Open Road of Edison More
by tagman
Employees Worked With
John Ladany, David Lutz
April 18, 2022
I worked with Mike on my new X3 and the experience is awesome and he made everything so easy for me. He is very helpful sales person and quick and clear communication. Thank you for a great experience awesome and he made everything so easy for me. He is very helpful sales person and quick and clear communication. Thank you for a great experience More
by vinoth Rajendran
Employees Worked With
Michael Simone
April 13, 2022
I’ve been an open road bmw customer for years. The dealership made a mistake and now no one will answer the phone or respond to an email. Buyer beware. your leasing/ buying experience will be grea The dealership made a mistake and now no one will answer the phone or respond to an email. Buyer beware. your leasing/ buying experience will be great but after you buy your car it’s all downhill from there. Extremely poor way to treat your customers. I called my sales rep for a week. No response. Left a message for the general manager days ago. No response. The finance department- no call back for a week and then an email. When I asked for a call back I was told he can speak on Friday… that was on Tuesday. You don’t have 5 minutes to speak to a customer for another three days. Interesting. Better business bureau here I come. More
by Jade
Employees Worked With
Soni
April 12, 2022
I’m happy Igar helping with new vehicles, he very professional with service and very patient man . I will referring my family and my family come see him. Truly thanks , Lenny Tran professional with service and very patient man . I will referring my family and my family come see him. Truly thanks , Lenny Tran More
by Lennytran1972
Employees Worked With
Igor Deychman
April 10, 2022
Do not buy from this dealer, they have a ridiculous $799 doc fee, where most dealers charge $75-$250. They also force you to pay for a bogus $399 "Window etching fee" on new or used cars. Google this, windo doc fee, where most dealers charge $75-$250. They also force you to pay for a bogus $399 "Window etching fee" on new or used cars. Google this, window etch can be done for $20 yourself. They had the audacity to try and charge me $399 for it on a USED vehicle, which they had already charged the 1st owner for. Do your homework and talk to other dealers in the area, they are taking advantage of the misinformed and I am here to call them out on this outrageous charges. Also the internet sales rep Yasmin is very rude and doesn't respond More
by F32Coupe
Employees Worked With
Yasmin Helmi
April 10, 2022
Doug was very informative and answered all our questions. He was patient, helpful and very professional, I recommend Open Road BMW of Edison He was patient, helpful and very professional, I recommend Open Road BMW of Edison More
by Prashanth
Employees Worked With
Douglas Jeffries
April 08, 2022
Spoke with your sales rep Leo De la Torre who was very informative and answered all our questions. He was quite professional and patient with us. informative and answered all our questions. He was quite professional and patient with us. More
by Alina
Employees Worked With
Leo de la torre
April 08, 2022
I am so blessed to have been a customer of open road bmw of Edison sales man Michael Simone was the best. They treated me like I was a celebrity made me comfortable in their cushions chairs even offered wha of Edison sales man Michael Simone was the best. They treated me like I was a celebrity made me comfortable in their cushions chairs even offered what ever I want. Salesman Michael work above and beyond the duty to make me get the vehicle I wanted then the others dealership that gave me the run arounds I went to work telling all my co workers to trust in them for your next vehicle the best is yet to come thank you so much I love my truck. More
by Thomas Judd
Employees Worked With
Michael Simone
April 07, 2022
I worked with Micheal Simone to lease my new X7. I’m so glad that the process was easy and my car came in under the expected wait period. Very happy. I’m so glad that the process was easy and my car came in under the expected wait period. Very happy. More
by jamieG
Employees Worked With
Michael Simone
