Open Road Honda

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Open Road Honda:
Worst salesmanship ever. Its hard to understand whether these people really want to sell their cars. I visited other dealerships before coming here and had a good idea what prices are being offered elsewhere. Open Road Honda quoted me a high price and argued that there is not way other dealerships could be lower. I asked Vito's manager whether he would beat a quote from another dealer. He agreed but after showing him an official quote from another dealer he blew me off and implied that I was lying.

This is the worst dealership ever. They were very rude and unprofessional. The cars are overpriced and there are too many salesman that have nothing to do.

Go to another dealer!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Open Road Honda:
I went there to purchase my first new car. The salesman was such a braggart about how he was the top salesman (something I can care less about). I did end up purchasing the car, but when I met with financing, "oops, she forgot to adjust the number to the bargained amount, and had it at original MSRP price." THankfully I checked my numbers before I agreed to it. I feel anyone else could've had the wool pulled over their eyes. I got the warranty. Signed for everything. When I was presented with my car, I was given one remote key and one valet key. I was supposed to have 2 remotes and one valet. Long story short, my salesman, Justin aka Jay Johnson had lost the key, and although I called and left numerous messages at the desk, for ONE MONTH he did not respond to anyone. I just got my second key TODAY, 1.5months after I bought the car, and that was through talking to managers, who were very helpful. (I think they just didn't want an irate customer). Otherwise, as far as service, and other people, they were all friendly and helpful.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Open Road Honda:
I bought Honda Accord in August 2008. I was told that I will receive free oil change for 3 years as soon as rate the dealership. One year later, I have not heard anything. Whenever I called, I was told that salesman will call back. I left message for manager and there was no response. then in August, 2009 I went there and talked with the manager who told that salesman does not work there anymore. When requested about the oil change, the manager told me that he has no idea. This is one arrogant dealership and I have brought 3 cars from that place. I will not recommend this at all. If anyone wants to buy at this place then go there with arrgant attitude and BE RUDE TO SALESMAN AND MANAGER if your time is wasted.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Open Road Honda:
On September 26, 2009, my wife and I went into Open Road Honda (at approximately 3pm). We went in with two cars which we were looking to replace with one Honda Civic and one Honda Accord. Both cars that we were looking at would be fully loaded. We were planning to trade in an older Honda Civic and a new Nissan (which we are leasing and are not pleased with. We are looking to get out of the lease with a new car).

We met with the sales person on the floor and explained to him that we were looking to do a two-car deal. I explained to him my issue with the car that is on lease. He basically ignored the Nissan (even though I told him that any deal for two cars would be contingent on them taking the Nissan).

The salesperson said "I can only do one deal at a time - so let's focus on the Civic". Fine, no big deal. At 4pm, we took a new Civic for a test drive (if you can call 1.2 miles in traffic on Rt. 1 a test drive) and came back. I said "okay, let's look at the numbers for the Civic". He comes back with a number that did not include my trade. I requested that they appraise the old Civic I was looking to trade. Around 4:45, they came back with a price that was significantly less than what other dealerships have offered me. I was quite upset, and requested that they come back with better numbers for the trade and for the new car, otherwise there would be no deal.

At this point, I also requested that they take a look at the Nissan I was trying to trade in. After about 30 minutes of not seeing anyone, a manager came over. I explained my issue to the manager, who immediately said that they wouldn't be able to do anything for me unless I am willing to take a hit on my Nissan. I told him that I haven't even tested the Accord yet, but since I have owned Accords in the past, I should be okay to work on numbers. He came back with numbers that were ridiculously high (obviously trying to price-gouge me).

After about 20 minutes, I realized that they hadn't really appraised my Nissan. I asked them for an appraisal, which led them to complain quite a bit.

At this point, it was about 6pm (three hours after we entered the dealership), and my wife and I were both getting hungry. So, me being a good husband, I said that I'd think about their numbers over dinner, and I'd stop back in at 7:00 with my final answer. Since I wasn't too keen on the deal, I figured this would be a polite, yet obvious, way to leave the dealership without wasting any more of my or their time.

The sales manager began trying to close the deal - requesting a deposit of $500 to hold the deal, then trying to incite fear and panic in me by stating that if I didn't put a deposit in, the car will "most likely" be gone if I came back at 7 (really??). I laughed and said "Thanks, but I'll take my chances". He seemed very angry that the deal was not going to get signed, but at that point, I didn't really care. He asked where we were planning on going for dinner, and said "Well, if I know that place, you won't be back by 7, just put $500 down on this car and then go for dinner". I said (politely) "No thanks, I'd like to think the whole deal through. I don't want to make a mistake I will regret."

Eventually, after "promising" that I'll call him with my decision before 7pm, we left. After a brief discussion, we decided that it was better if we didn't go to a restaurant, and just went home.

We reached home at about 6:45 (20 minutes after we left the dealership) and found that there were 3 new messages on our home answering machine. ALL THREE messages were from the sales person at Honda! Within TWENTY minutes, he had called THREE times! Each message got progressively ruder. Over the course of the evening, the salesperson and the manager had called a total of EIGHT TIMES! It was worse than being stalked by a jealous ex.

I would never recommend anyone WALK into this dealership. The staff was rude and borderline stalker! This was one of the worst experiences I've ever had.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Open Road Honda:
I am a first time buyer of a new car and once he new it, he took me for a ride. I sure did not do my home work properly before I visited the dealer. If I had done I would not have bought my car with them. He sold me a car much above the price I would have got with other dealers and my trade in was much below the market rate.

They never even bothered to talk to me about the accessories which I had to insist and ask for. After all that he charges atleast 50% more on the accosories than on the Honda web site. He has his own stories when asked why the difference.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Open Road Honda:
On August 17th,2009 my husband and I walked into Open Road Honda in Edison,NJ. We already did all of our research regarding the new car we wished to purchase. We went through their internet sales department because of their no hassle special pricing. Over the phone,we made sure they had the exact car that we wanted,that they were participating in the C.A.R.S. government clunker program and that they would take my 2007 Honda Civic EX as a trade. This dealership was over an hour away from our house,so it wasn’t a convenient trip. When we got there,we were introduced to Wajid Rauf,who was an internet salesman. They researched my husband’s 98 Ford Explorer and saw that it was eligible for the $4500 government incentive. Then they took my trade to have it appraised. Our salesman came back 45 minutes later with a paper that had $10,700 circled on it from the appraisal department. He did not show us this paper,my husband just happened to see it. He walked over to the manager’s desk with that paper and came back to us with the offer of $9500! This was the fourth dealership we had been to and every one of them had offered us $11,500! We argued and they said that that was what they valued my car at. They were $1000 less in their “no-hassle asking price” which got us in the door,but offered $2000 less for my trade! After going back and forth many times between us and one of the sales managers and not being able to get the trade value increased to $10,700,we asked to see the appraisal sheet. They both acted like they didn’t know what we were talking about. They got up and involved Jamie Vasco a sales manager. They came back;apologized stating they never saw the sheet until now and said they would give us $10,700! With that,the deal was done. We signed a purchase order with the VIN number to our new car and left a $500 deposit. We were told there was no rush to bring in our clunker and we could do so when we picked up our new vehicle. Our car was in transit to the dealership and would not be there for about 12 days. We were unable to speak with the finance manager that night since it was 11pm. We were told we could do so when we picked up the car. I was uncomfortable with that,so the next day I called the dealership to get an exact APR and payment for the car. Wajid Rauf called me back with another approximate APR and said my husband was unable to be on the loan because of his credit. I told him that he had to be to be eligible for the government incentive. The clunker was in his name only and that is what the program required. The following day,he called me back with an exact APR but again without my husband on. I stated that we would be getting a loan from another bank for the vehicle and that we would be dropping off our clunker the next day. While we were on our way to the dealership, we received a phone call from Wajid Rauf. He stated that the government was out of money for the program and it was over. We called the government’s hotline for this program and they said that was not true. We continued on our way there to dispute this. We had a signed purchase order with the Cash for Clunkers accepted on it and it was signed before the program ended. Later,we found out that the government was ending the program on Monday August 24th at midnight. The dealership was unable to rob us for thousands on the cost of this vehicle or make money off of the financing,so they chose to not accept the binding contract! We spoke with Jamie Vasco again. He told us they would not honor the C.A.R.S. deduction. We went above him to the general manager,Steven Park,who also said he would not honor the agreement. We contacted the police and had them document what was happening. One officer actually told the manager that this was not right. We also called the government hotline again and another dealership we had been to. Both stated that both parties signed a binding contract and they had taken a deposit on the car. They advised us to get a lawyer and take them to court. We were told that because C.A.R.S. $4500 was written on the contract,that we had a leg to stand on. We are in the process of obtaining an attorney. We will never again attempt to purchase a car from this dealership!!! We plan to write a nice letter about our experience to every website that allows feedback about dealerships. We just hope that people will read what happened to us and that they will steer clear of Open Road Honda.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Open Road Honda:
I experienced of of worst. I finished deal with internet specialist for Honda CR-V. When I visited, they didn't honor the deal. At first they tried to disqualify me for the cash for clunker program with wrong information. They said that if I apply for cash for clunker, I will not get any discount. They said that they have trouble with government to get paid for clunker program.

This dealership filled with liar. Don't waste your time with them.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Open Road Honda:
This dealership is the high pressure sale people dread about. I tried to get a new car through the CARS program. They didn't drop the price more than the typical internet price discount everyone has. Their fees were almost $1500. Go to PA for deals. The have state regulated fees and are int the $200 range.

I recieved the following from someone regarding internet car shopping:

If a price appears too good to be true, it is. A lot of dealer's advertised prices or prices they give out over the internet have a catch. A lot of times there will only be one vehicle available at the advertised or provided price and chances are it will already be sold. In most cases the advertised price or the price provided over the internet will NOT include:
- Destination fees are usually around $600 or more depending on the model
- Carpeted floor mats
- Dealer prep fees are some times as much as $500

In most cases, dealers will include the following in internet prices:

- Recent College Graduate Rebates are usually around $400 or more (they assume you will qualify)
- Rebate money in the place of special financing when you may not be eligible to receive one or both

Unfortunately, consumers get sucked in by these misleading price quotes from other dealerships. That is the purpose of these low ball price quotes. Once you are at the store the deal changes resulting in a bad experience

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Open Road Honda:
My family was interested in buying a 2009 Honda Civic through the Clunker for Cash deal.

We went to Open Road after dealing with our previous Sales Rep at DCH Academy Honda (Ask for Paul in Sales, he is outstanding) where we could not get a deal that was good enough. However, DCH has worked with us in the past and we were pleased with the experience nonetheless.

At Open Road we got a good deal and had signed the contract for the vehicle. We were told the next day to come in at 10:30 am to pick up the car.

At the dealership there was a meeting among the sales group and they informed us they would not be honoring the Clunker for Cash deal and that we needed to spend another $4500 on the car. We were completely outraged. The manager was very disrespectful to my family as well as telling us no dealership within 20 miles is doing the Clunker for Cash deal. As well as basing their decision upon a report in the Star Ledger. I spoke to the reporter for the Star Ledger after leaving the dealership who told me that he was shocked they would not honor it.

Since they obviously do not want to sell cars, I called another dealership (DCH as a I previously mentioned.) where I came in told them my problem. In less than two hours I walked away with the Cash for Clunker deal and a better price for the civic.

Shame on this dealership I will never EVER recommend them.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Open Road Honda:
I found their showroom and lot filled with vehicles carrying expensive dealer installed "options". I was not offered a test drive. My salesman was constantly trying to close me before giving me a firm price on either a new Honda or my trade-in. He did not reveal that a "factory promotion" was in process. He would not get a manager to appraise my trade until I asked a third time. Rather, he told me that whatever I saw in Kelley's Blue Book was several thousand dollars off. When I rejected a ridiculous offer (trade-in and purchase wise), a sales manager told me that they were trying to make the unpleasant car buying experience as painless as possible by giving me a very good offer and that I should be pleased with it. I explained that I had been buying cars since the 1968 model year and that my work involved far bigger and more stressful negotiations.

The following day I purchased an EX-L from Honda of Freehold. That was a more pleasant experience with a thoroughly professional organization. There was negotiation, but, with that organization, I did not feel that they were trying to take advantage of me.

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