Open Road Mazda of Morristown

It happens rarely that you enter a car dealership for the first time without an appointment and after a couple of hours you walk out happily with the VIN of your new car -exactly the one you had in mind and first time without an appointment and after a couple of hours you walk out happily with the VIN of your new car -exactly the one you had in mind and were hoping to buy at a good price! That was my experience a couple of weeks ago when I walked out of Open Road Mazda of Morristown. Yes, I too believe in luck, and know that it was luck that I found myself sitting with Joey Manuel and telling him what car I was looking for! With his gentle professionalism he listened to me and jotted down some of the info I gave him. He then explained other packages and options and showed me other available colors. When he was sure of my final preferences he worked on his computer for a few minutes and could locate the exact car I was looking for in their inventory. After he showed me the car that was actually parked in front of their showroom - yes, luck continues - we came back to his desk. He made sure the car we saw was what I wanted. He then worked on his computer, printed a page and said that he needed to see his manager and will be back shortly. He also showed me their café that was a few yards away to help myself. While waiting for him and sipping my freshly brewed coffee I was thinking of the best price I had in mind based on the research I had done, both on Internet and from other Mazda dealerships. Joey came back and put his printed page together with a piece of paper that had a figure clearly and neatly written on it in front of me. He said something that I can't remember as I was mesmerized by the figure I saw on the piece of paper! I had to pause for a few seconds - how could he come up with my best price- it can't be just my luck again! It surely was his professional integrity and honesty! Yes, the figure on the piece of paper was only a few hundred more! I smiled and heard myself saying 'interesting'! Short story shorter, after another 5-6 minutes and a second visit by Joey to his manager's office, to take off those few hundred, I very happily signed the papers he printed and handed him my credit card to charge the deposit. After about 2 hours later when I returned with a cashier check for the balance of the down payment, financial paperwork was ready to sign. Melvin, their business manager, very patiently and clearly explained every page and answered my questions. This didn’t take more than about 20 clock minutes but felt much more as I couldn’t wait to get the keys and drive my new car! Highlight of the day was when Joey took me to the car that was shining after a final wash and handed me the keys! Thanks Joey, and thanks Melvin! Finally, my sincere advice to you who are reading this review, if you are thinking of buying a Mazda car, I highly recommend Open Road Mazda of Morristown. Don't forget to make an appointment to see Joey Melvin as you may not be as lucky as I was or even if you are it may not be your lucky day without an appointment! Good luck! :-) More

I would like to say thank you to Joey Manuel and Melvin in the Finance Department for their professionalism. I got a great looking car and a great deal. I am very happy with the service and I want everyone in the Finance Department for their professionalism. I got a great looking car and a great deal. I am very happy with the service and I want everyone to know this is one of the best dealerships ever! Thanks again! More

Julio Vilchez was excellent. He was very pleasant, fast and efficient. He was very patient in helping me programing my Mazda app on my phone. Provided great instructio He was very pleasant, fast and efficient. He was very patient in helping me programing my Mazda app on my phone. Provided great instruction on my new vehicle. It was such a pleasant experience purchasing my car with him. I will recommend him to my friends and family anytime. More

The overwhelmingly negative reviews do not lie. I came in here in November 2022 to inquire about purchasing a new 2023 CX-5 as my 2019 CX-5 lease was ending in December 2022. I was promptly greeted I came in here in November 2022 to inquire about purchasing a new 2023 CX-5 as my 2019 CX-5 lease was ending in December 2022. I was promptly greeted and sat down with a "top salesperson in the country for Mazda". I told him about an offer I received and he began to berate me, telling me, "You'll never actually get that, those numbers are fake, good luck and come back when you don't get the deal". He was incredibly rude and offered me a CX-5 Premium Plus ($38k MSRP) for $556/mo with $4k out of pocket. Needless to say, I did NOT take the "offer". Guess what? The "deal" that he told me I'd never get, I got at Wayne Mazda. Open Road Mazda should send some of their salespeople in undercover to learn how to sell cars and be nice to the end customer. I only went to Open Road because it was slightly closer to me and I like to give everyone a fair shot at my business. I am a paying customer who could afford any car in the showroom, and this is how they treated me. I am so happy that I never have to deal with Open Road Morristown and am going to give my business to the other Mazda dealer until I get sick of driving a Mazda. You need to do a significant audit of your sales practices and be kind to the person who makes you money, the customer. I was inspired to write this review (despite initially not wanting to damage the reputation of Open Road Mazda) after a friend recently visited the showroom for a CX-5 a few weeks go, and had the SAME treatment I did, back in Nov 2022. Needless to say, I directed her to another Mazda dealer (on Route 23) who gave her an incredible deal and was most importantly, kind, to her (and myself). Please do not do business with Open Road Mazda of Morristown. Unfortunately, I cannot recall the salesperson's name, but it may have been Vladimir. Please don't quote me on that. However, do not contact me about changing my review either, it will never be changed because the service to myself and my friend was appalling and reminiscent of the days that dealerships used to be known for being "shady" and playing tricks. More

FEMALE CUSTOMERS BEWARE: I went to Open Road Mazda of Morristown to renew my lease and move from a CX-3 to CX-5 on 5/6/23. I made an appointment with Ed and was told that I would be taken care of by Bob Morristown to renew my lease and move from a CX-3 to CX-5 on 5/6/23. I made an appointment with Ed and was told that I would be taken care of by Bob upon arrival. Bob showed up fifteen minutes late to the appointment with no apology and proceeded to try to show me the CX-30 when I clearly stated that I set up the test drive for the CX-5 multiple times. When finally shown the model I had requested my questions regarding trim levels went unanswered with the response that “we can discuss later” during the test drive. When told I could see the differences in Trim Levels Bob did not bring the correct keys to the back lot to show me comparison models and instead tried to explain the differing features for the premium models from outside of the vehicle incorrectly. Once I returned to the office to discuss pricing I was not given transparent information on buyout pricing without committing to a new down payment for a future lease. I was then blamed for not providing my keys to look at the current leased vehicle when we started the appointment despite never having requested the keys. Bob proceeded to standup and raise his voice at me when taking my keys and came back 10 minutes later with an offer that was significantly out of market and not aligned with the promotions that were emailed to me. My general questions regarding lease terms were met with eye rolls instead of answers. I hope that I, as an unaccompanied female, coming into Open Road Mazda of Morristown dealing with Bob was the exception and this is not the way that all females are treated in this dealership. Sadly, by the way that I was passed off to a different sales associate from whom I made the appointment with, the lack of pricing transparency and general dismissive attitude of the sales associate I do not believe that is the case. Overall, this was an experience that made me want to leave the Mazda Family, however I decided to try another dealership nearby and was treated with nothing but Respect. I am happily the new owner of a Mazda CX-5 Premium Plus and could not be happier!! More

Robert Anastasi made the entire purchase experience painless. Very patient, helpful and answered all my questions and concerns. Excellent salesperson and excellent purchase experience. painless. Very patient, helpful and answered all my questions and concerns. Excellent salesperson and excellent purchase experience. More

Dishonest. Old school car salesman, manager, and finance person that pass you back and forth and write numbers on the backs of envelopes and slide them across t Old school car salesman, manager, and finance person that pass you back and forth and write numbers on the backs of envelopes and slide them across the desk. It's so bad and ridiculous that it's kind of funny, but really it's just a bad experience. Don't go here. If you like Mazda, just go to another dealer. More

Nice people, they stayed late to assist me with my purchase. Bit of a delay on my registration waiting they've promised I'll receive it this Friday, yeah! purchase. Bit of a delay on my registration waiting they've promised I'll receive it this Friday, yeah! More

I purchased a Mazda CX-5 in February and have been meaning to give this place a review. A big thanks to Julio Vilchez for his professionalism and patience with all of the questions I had AFTER the sal meaning to give this place a review. A big thanks to Julio Vilchez for his professionalism and patience with all of the questions I had AFTER the sale of my car. Julio has been very kind in assisting me anytime I called. The other sales people were very kind and accommodating to my son with Autism; the entire time we were there. I love my new car! More