Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Open Road Subaru
Union, NJ
97 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
97 Reviews of Open Road Subaru
August 08, 2022
One of the best Subaru dealers in NJ. In these post-COVID-19 times when all dealers are low on inventory, these guys had the vehicle we wanted to look at in stock. We were able to find a In these post-COVID-19 times when all dealers are low on inventory, these guys had the vehicle we wanted to look at in stock. We were able to find a vehicle online, check availability in their physical inventory, call them up, schedule an appointment, and come to test drive the vehicle. All on the same day. On a Saturday!!! They also had a selection of colors. so we could see what the cars look like in these colors in person as opposed to in catalog pictures. The staff was really friendly and helpful. Overall, an excellent experience! Also, while walking around the showroom I could not help noticing that the pricing was very competitive. If these yellow stickers can be trusted, then the difference between a "Was" and "Now" price was comparable if not on par with the pre-pandemic years. Albeit, I can't say for sure as I had not looked at Subarus before and would not have known what kind of discounting was "business-as-usual" for Subaru vehicles. More
by akonovalov
Employees Worked With
Wilfred Manatsa
April 29, 2022
Not responsive since I ordered my reservation with them, didn't answer me a single question during two months and only said they will call me back which they didn't. Finally they changed me $7500 markup, hi didn't answer me a single question during two months and only said they will call me back which they didn't. Finally they changed me $7500 markup, highest in NJ. This is after Tom Doll's open letter for suggesting no markup. More
by Ridiculous
Employees Worked With
Dave Thal
April 12, 2022
Everyone was super helpful. I was impressed by this because the cars are selling themselves with the supply chain shortages. Yet, the dealership made me feel valued and took ple I was impressed by this because the cars are selling themselves with the supply chain shortages. Yet, the dealership made me feel valued and took plenty of time to accommodate my needs. More
by akscrip
Employees Worked With
Tiffany
March 30, 2022
dealership had the vehicle i wanted. atmosphere was cordial and professional. sales representative was friendly and accommodating. entire sales process was okay considering global supply atmosphere was cordial and professional. sales representative was friendly and accommodating. entire sales process was okay considering global supply chain issues. vehicle was prepped and ready for pickup. More
by hondafuji
Employees Worked With
david g.
March 14, 2022
I wanted to deal with dealerships via email, since I knew what model and options I wanted, and didn't want to waste time driving all over. Other dealerships were up front about pricing and financing options, what model and options I wanted, and didn't want to waste time driving all over. Other dealerships were up front about pricing and financing options, and even had the ability to complete a ballpark valuation of my trade in using internet tools. The response to my inquiries to Open Road was "come down and we'll match price," rather than providing me a competitive price as requested. By the time they followed up to start asking for the info they needed to value my trade, I had already corresponded with three other dealers, received offers, and was sitting in a showroom signing paperwork. More
by foresterdriver
Employees Worked With
Wilfred Manatsa,
September 10, 2021
Bought my new Outback here last week. Probably the best car buying experience I've ever had! No games- very straight forward. My salesperson, Jenna Bullaro made sure of that. car buying experience I've ever had! No games- very straight forward. My salesperson, Jenna Bullaro made sure of that. More
by lkintens
Employees Worked With
Jenna Bullaro
September 10, 2021
Just got home with my new Forester. I was in and out of the dealer within 2 hours! I will recommend my family and friends who want a Subaru to come here and ask for Jenna Bullaro. She made it so quick and the dealer within 2 hours! I will recommend my family and friends who want a Subaru to come here and ask for Jenna Bullaro. She made it so quick and painless! Thank you! More
by nmcfee10
Employees Worked With
Jenna Bullaro
August 26, 2021
The buying experience was not the worst as long as you know what you doing. But service. 4mths and still no part that was ordered by the service manager after he called me about being unhappy about my ser know what you doing. But service. 4mths and still no part that was ordered by the service manager after he called me about being unhappy about my service. What’s worse is I still have 2 years left with this piece of crap Legacy. Will never get a Subaru again. More
by Pops
Employees Worked With
Sales manager
