Orlando Dodge Chrysler Jeep

Orlando Dodge Chrysler Jeep
4101 West Colonial Drive
Orlando, Florida 32808
(407) 299-1120

Manufacturers: Chrysler, Dodge, Jeep

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Twenty-Four Month Rating: 3.9/5
26 Reviews
Orlando Dodge Chrysler Jeep

Overall Score: 4 Star Rating3.9



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AlexOuraev
5/3/2012 10:29:45 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Mike Evans

My Review of Orlando Dodge Chrysler Jeep:
I bought a new car (Jeep 2012 Laredo V8) 12/3/2012 from the Orlando Dodge Chrysler Jeep, turned in my lease (2009 Nissan Maxima) to them hoping they would take care if the lease turn in/buy in. Instead got left out with 3 months of lease payments for the car collecting dust on the dealer parking lot that was never taken care of. Dealership has refused to help with the $1100+ damages. Damaged credit history, $1100 damages were the result. I am one unhappy customer - will not deal with the Orlando Dodge Chrysler Jeep again.

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NicJer
4/23/2012 11:22:16 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Fandozzi

My Review of Orlando Dodge Chrysler Jeep:
Just bought a Chrysler Town and Country from Jim, a few years ago also bought a Dodge Durango from Aaron. Both great experiences, very professional and they don't waste your time! Jim told me everything I needed about the vehicle, very friendly and efficient. I wasn't crazy about the color so he found the color I wanted at another dealership and the owner actually drove it back for us. Great customer service! Very pleased with our purchase.

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mike0408
4/5/2012 10:08:21 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Aaron Perkins

My Review of Orlando Dodge Chrysler Jeep:
Aaron and the staff at Orlando Dodge worked with me and sold me a great truck. They took the time and got me where I needed to be with no BS!! Thanks guys for being up front and easy to work with. Truck runs great!

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User_65432
12/8/2011 12:40:56 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tim Martin

My Review of Orlando Dodge Chrysler Jeep:
My family never owned a JEEP until a few days ago. My in-laws have purchased cars from Orlando Dodge for decades. Finally, we went in a drove a Grand Cherokee. My wife and I were pleasantly surprised after driving the SUV. We also got a great price and trade-in value. I would unequivocally recommend Orlando Dodge to anyone looking for a Chrysler/JEEP/Dodge or anyone else who wants to visit a dealership and be treated like family. No hocus-pocus advertisements or in-your-face sales reps clamoring to keep you there just a good, old-fashioned, car-buying experience. Thanks again.

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israel329
9/1/2011 4:13:59 PM

Overall Score: 1 Star Rating   1.4  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Ron Rau

My Review of Orlando Dodge Chrysler Jeep:
I was warned not to go to this service center and didn't not listen. I came in with two issues. Check engine light and Air Bag light were both on. I left the car and waited. I receive no call back and half the day was already gone. So I called them and was told that the repairs would be covered by my warranty which had a deductable of $200. Also that they damaged my oil dipstick tube when they were working on it and I need a new battery because the voltage was low. I waited for call and no call back. So I called at the end of the day and was told that they did not have the replacement part for the oil dipstick tube they damaged so I would need to leave it overnight and get a rental covered under my warranty.
Next day I finally received a call late morning. I was told by serv. rep. that work on my Dodge Durango was not covered by my after-market warranty so had to come up with $536 to replace a transmission range sensor (cause of the check engine light) if I want to fix the problem. I was not expecting to hear that and did not have the cash to pay for it so he said he would lower the price to $444. I told him I would call him back. I did not like what was going on and did not have a good feeling about the whole thing so decided to go back over there and just get my truck back and pay for the diagnostic test. When I got there and asked for my truck, Rep. was surprised and said that I couldn’t just get my car because the work was already done (without my approval) assuming that warranty would pay for it. So I would need to wait for them to put back the faulty sensor. I said ok I will wait and he started to haggle some more and said that he rather lower the price then have the tech re-do the work and gave me a price of $309. At this point I just wanted to drive out of there as fast as I could so I agreed and paid for it.
I get in the truck and as soon as I turn on the car Airbag light goes on. I was furious and went back in and told Rep. why was that indicator still on if the car was fixed. He asked for the key back and ask me to wait again. After half hour wait I get called over and told that he made a mistake and wrote down the wrong indicator light (ABS) instead of (AIRBAG) so the tech did not check the right computer for a diagnostic code. So he did a check and the repair would cost me $268 dollars to fix a cork spring that is inside of the steering wheel. I ask for my keys and just left before I would lose my cool. DO NOT BRING YOUR CAR THERE!!! YOU HAVE BEEN WARNED!!

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cetjr10102
7/8/2011 8:44:56 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: i for got

My Review of Orlando Dodge Chrysler Jeep:
I was looking for a new dodge ram 1500 my salesmen showed me a 2010 with 400 mils but he said that it is new and sells for $29,000.00. So i purchase the truck and found out that I am up side do because the truck book vaule is only worth $21,000.00

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angryashell
6/15/2011 9:01:28 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Service Dept.

My Review of Orlando Dodge Chrysler Jeep:
My daughter brought in her 2002 Dodge Neon. She had been informed that there was an issue with her transmission by a local mechanic prior to this visit. She was also told to bring it to Orlando Dodge. These so called mechanics analyzed her car and came up with a $2325.00 price tag for repair. She then called me and I said I'd come out there. When I arrived, she had been talked into purchasing another vehicle. I stoppped her from signing the papers and had the car towed home. I then brought the car to a transmission expert and he informed me that the codes showed that the #1 and #3 cylinders were misfiring. Gee, lo and behold the car needed plug wires.

I RECOMMEND THAT NOONE EVER BRING THEIR CAR FOR SERVICE TO THIS DEALER!!!

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20jeep10
1/10/2011 9:59:20 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Javier Soler

My Review of Orlando Dodge Chrysler Jeep:
Javier was pleasant and courteous, he did not ask to to many personal questions. He kept to the task of showing us the various vehicles we wanted to see and test drive. There was no pressure to buy and no rush to make any decisions. The sales staff was pleasant and courteous.

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The Judge
12/8/2010 11:27:51 AM

Overall Score: 2 Star Rating   1.7  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Philip Isaacson

My Review of Orlando Dodge Chrysler Jeep:
I bought two Dodges in the past years; a Caravan from Orlando Dodge, and a Ram 4x4 from another dealer. My Ram's dashboard cracked, terribly, just like virtually everyone else's (just like my Caravan dropping the tranny 2x)...anyway, data is splashed on the web about Chrysler KNOWING about the cracking dash issue. When I called them, I received a case number and a requirement to have a dealer only diagnose the cracked dash. When I emailed the service dept, I received a short, curt, response from Isaacson about the cost of replacement.

When I took the truck in, I coincidentally ran into him at the service counter. He basically refused to assist me, and finally after huffing about it, mumbling that Orlando Dodge wasn't going to deal with it, walked out and replied, "Yep, the dash is cracked, I see it..." with great deal of sarcasm.... Keep in mind I reminded him that I ONLY needed a diagnosis, and I wasn't asking Orlando Dodge to buck up and fix anything, yet he kept his defensive and rude posture throughout the short 30 seconds I managed to pry him from his stool. As I turned to ask him another question, he was already headed back in the door. In these tough economic times, there is much more qualified and professional help out there. Loyal customers deserve better treatment.

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richw2
11/1/2010 10:43:50 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Juan Bonet

My Review of Orlando Dodge Chrysler Jeep:
Great dealer to work with. Most important one of the most honest and upfront dealers I have ever dealt with.
Juan was a super sales person, whom kept in touch with me at all times. I never had to call him, he always followed up.
You will not be dissapointed dealing with this family owned dealership, and no need to shop elsewhere.

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