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Orr Chevrolet of Fort Smith - Service Center

Fort Smith, AR

4.5
419 Reviews

419 Reviews of Orr Chevrolet of Fort Smith - Service Center

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June 13, 2017

Had my car done, ready to take in no time at al could not a Super work quick, correctly,and not a dime out of my pocket, can't get much better than that.ORR IS a great place to buy a good car, will buy my next More

by Sharla Goff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ike Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Gillaspy
June 11, 2017

Our favorite Dealership, like family BUT service tech "BAD" All great with the exception of a service tech that changed the oil in our SRX stripped the oil pan plug and worst sent the car out anyway. Anyone kno More

by Safaribob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary and Sha, Shane Semiche
June 10, 2017

Mary McClain should get the Employee of the Year Award Mary was so quick and courteous. As soon as I got there she had me set up and took care of me and my new Silverado. Seemed like I wasn't in there no More

by Chevy Girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary McClain
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2017

Exceptional Service The service team at Orr Cadillac always go above and beyond what's expected and required of them. They are super nice, extremely helpful and accommod More

by chelt0701
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Semiche, Shanika Andrews
June 07, 2017

Best service Everyone involved was so efficient and the experience was awesome from the tow truck driver from Jody's to the delivery of our vehicle. Thanks to al More

by Malibu driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duane Logan
June 03, 2017

Check engine light came on. My wife took car in without an appointment and the service department ran diagnostics and fixed the problem in a couple of hours. So far, so good. More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Gillaspy
June 02, 2017

Great Service!!! Orr Chevrolet always gives me great service! My granddaughter went with me and loved the kid's room! This is my second Cadillac to own and one of the More

by Barbara7
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary McClain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Semiche, Shanika Andrews
May 26, 2017

Ms. Jeffries did an outstanding job with customer service an d asking all the right questions. It was a pleasure doing business with her. She is a direct reflection of your dealership. More

by Ramon Carrillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ms. Jeffries
May 25, 2017

Unmatched Service Orr Service Center is the absolute best I have ever experienced. Their care and level of service is something I had never experienced before. Most dea More

by Tracy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary McClain
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2017

reprogram of touch screen Great work. Always easy to get an appointment. Only complaint is the length of the wait. 2-3 hours is too long. Be faster with the work being done. More

by crzesportsmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harold Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2017 -

Orr Chevrolet of Fort Smith responded

I do apologize for your wait time. We do strive to have minimal wait time. I will bring it to our service department's attention and see how we can improve. Thank you very much for your business and taking the time to share your feedback!

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