Otis Ford, Inc.

What a terrible experience. I was dealing with Mark Layburn at Otis Ford. I go look at the used truck i liked (2018 Ford F150 XTL), I test drove it (loved it), I get all my pape I was dealing with Mark Layburn at Otis Ford. I go look at the used truck i liked (2018 Ford F150 XTL), I test drove it (loved it), I get all my paperwork ready for the loan the next day, even put the temporary insurance on it. Then i get a phone call and a text message from Mark telling me they sold it to someone else THE DAY BEFORE. He proceeds to tell me he didnt even know it sold. So to me theres a communication problem within their staff. Now i have to cancel insurance and all the paperwork and i still dont have a car and i cant get to work. So i basically drove to Otis Ford for nothing. Im not one to leave people or a company (especially a local dealer) bad reviews but man this was very upsetting. I dont think ill ever go back or even recommend a friend to go there. More

...wanted pricing on Ford Bronco Sport (the small one, not the big one)...they wanted 3-5% over MSRP.....sorry, I'll go elsewhere where they don't gouge ya ! I would give them zero stars, but you have to not the big one)...they wanted 3-5% over MSRP.....sorry, I'll go elsewhere where they don't gouge ya ! I would give them zero stars, but you have to give at least one for this survey...also, I do not remember sales person I worked with, so to be fair, I checked off first one just to get survey through (my apologies to Mike). More

I have purchased a number of vehicles from this dealership. Lou Caponi is a professional who took the time to treat me and my family like I would treat others. Great experience. dealership. Lou Caponi is a professional who took the time to treat me and my family like I would treat others. Great experience. More

The way car buying should be My husband and I had an absolutely incredible car buying experience with Otis Ford. Thank you to Jeff Plitt, Lou Caponi, Jeff Winter and Carl Vail for My husband and I had an absolutely incredible car buying experience with Otis Ford. Thank you to Jeff Plitt, Lou Caponi, Jeff Winter and Carl Vail for their professionalism, kindness and truly above and beyond service. We had been incredibly anxious about purchasing a vehicle, weighed down by the stereotypes of fast talking high pressure car sales, and entered this experience with a ton of apprehension. Our experience at Otis Ford was the opposite of all the bad things we had read about purchasing a vehicle. All the staff we dealt with were patient, put zero pressure on us, were quick to answer our questions and address our concerns. Due to our own schedule and things that came up on our end, we had to change the (already agreed upon) delivery plans with Otis at the last minute and they accommodated those changes with grace and not a single iota of frustration or hesitation. We had traveled quite a way to come to Otis, but it was worth every mile of travel and we will definitely come back when we purchase our next vehicle. We can't imagine going anywhere else. We've had our car a few days now, and are so pleased. We got an incredibly fair price on the car, it was in absolutely excellent condition and it's been a dream to drive. If you are looking for a hassle free car buying experience, Otis Ford should be your first stop, and it will probably also be your last. From start to finish, everything about buying a car here was awesome. We really can't say enough good things about this dealership! Thank you to all the staff at Otis Ford for making buying a car such a good experience! More

Platinum Explorer 2020 Tom Otis, Tom Silon, and Lou Capone gave me a comparable vehicle to use while I waited for my car to be fixed. I have been a customer for 10 years, an Tom Otis, Tom Silon, and Lou Capone gave me a comparable vehicle to use while I waited for my car to be fixed. I have been a customer for 10 years, and would highly recommend this dealership for sales and repairs. More

Truly A pleasure! I can't thank Jeff Plitt and Tom Otis IV enough. They made my experience easy, enjoyable, and quick. They found me the best deal possible and made sur I can't thank Jeff Plitt and Tom Otis IV enough. They made my experience easy, enjoyable, and quick. They found me the best deal possible and made sure my car suited my needs. They found me a car that got great mileage for my long commute, and taught me how to use all of the safety features possible. Im glad they are local, reliable, and so knowledgeable. Thank you Otis Ford! More

Mark has our interest in helping us and we will look forward to seeing him in May about ordering a new lease of our next Ford Fusion Hybrid. forward to seeing him in May about ordering a new lease of our next Ford Fusion Hybrid. More

One of a Kind Lou Caponi is a terrific salesman and ambassador for Otis Ford in Quogue, N.Y. I've known Lou for ten years when I purchased my first new Ford and ha Lou Caponi is a terrific salesman and ambassador for Otis Ford in Quogue, N.Y. I've known Lou for ten years when I purchased my first new Ford and have since bought five more. The country would be a better place if all dealerships were modeled after Otis. Whether selling or servicing the staff is friendly, straightforward, honest, and the only sign of pressure is the air in your tires ! It helps that they are selling Fords which since 2008 (when the company did not take federal aid) have separated themselves from the competition. High quality, reasonably priced vehicles that hold up well are what you expect and get from Ford and Otis Ford in particular. Thanks Lou, you're the best. More

Shopping for a new Ford Expedition Met with Tom Silon to compare the Ford Expedition and Ford Expedition Max. Tom was very helpful. He moved two vehicles to the front of the dealership Met with Tom Silon to compare the Ford Expedition and Ford Expedition Max. Tom was very helpful. He moved two vehicles to the front of the dealership then gave us a quick tutorial before giving us a set of keys to take a test drive. I ended up buying a new vehicle from a dealership in another state because I could only find one in the northeast equipped the way I wanted. Tom stated he was more than willing to aquire a vehicle from another dealership but I thought 200 miles away might be alot to ask. More

Second car purchased from Carl Vail @ Otis Ford My wife and I went to see Carl @ Otis Ford in Quogue when we needed to replace my wife's car. I had purchased a car from him about four years ago and My wife and I went to see Carl @ Otis Ford in Quogue when we needed to replace my wife's car. I had purchased a car from him about four years ago and it was a pleasant experience. They have a nice selection of used cars at good prices and we found two Fords we were interested in while searching their online used car inventory. A quick trip in to see Carl and we did our test drives and decided on a Fusion. Carl is laid back and easy to talk to. A few minutes of discussion later we agreed on a price for the Fusion and arranged for a delivery a few days later. The delivery went great - the car was buffed up and ready for us when we arrived. Carl took care of transferring our registration and obtaining our insurance cards. There were no surprises at delivery time. The car is very nice and my wife is happy to have a new upgraded ride. Thank you Carl and the folks @ Otis Ford. More