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Otis Ford, Inc.
Quogue, NY
105 Reviews
Otis Ford in Quogue, NY is your place for new and used cars on the East End! Otis Ford has been setting the standard in customer satisfaction for over 71 years. Otis Ford is the only dealer on Long Island to receive the prestigious President's Award for completely satisfying customers 19 times! Otis Ford offers car pickup for service, emergency towing, along with personal and commercial loaner vehicles. With 20 technicians including ten certified diesel technicians, you'll get your vehicle back ASAP. There is also a full service body shop on premises. Come see for yourself why Otis Ford has been completely satisfying customers for over 70 years! Visit www.otisford.com to see our extensive inventory of new and used vehicles.
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Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 105 reviews
May 24, 2019
TERRIBLE RUDE SERVICE AND INCREDIBLY OVERPRICED - STAY AWAY! This is one of the worst and most unpleasant experiences I have ever had with a Ford dealership. I am a business owner and have 4 Ford vehicles. I b This is one of the worst and most unpleasant experiences I have ever had with a Ford dealership. I am a business owner and have 4 Ford vehicles. I brought my F250 in for service on a Tuesday morning and was promised the vehicle back on Wednesday - I needed the mirror glass replaced, the rubber valance replaced (both very simple, not requiring work on the motor or parts) and a new starter. I received a message at the end of the day Tuesday 4:30 PM in regards to what needed to be done to my truck, but when I was able to call back the shop was closed. Called Wed morning and then told the truck would not be ready until Thursday morning because they were waiting on a new side mirror to arrive, and rudely told that it was MY FAULT because I did not get back to them right away. My fault. Verbatim. The customer. I asked them when the mirror (just the glass part) was coming in and they said they had no idea. I asked if they knew where it was coming from and could they follow up on it. No, they could not do that. No idea when to expect it and no way to find out when it would be in. Thursday they called me at 2:30PM and said that they got in the wrong part for the front of the vehicle (rubber valance - trim piece under bumper) as well as that they didn't notice my front windows were tinted and would not be able to give me a new inspection. That they would have to scrape off my current inspection sticker since I had asked them to get me a new one. I had only asked them to get me a new inspection sticker since it was already there and my time is valuable. The front windows are hardly what you would call tinted. I have not done anything to this truck since I bought it in 2012, and I have NEVER had anyone say anything about the windows in a vehicle inspection. Never had a problem. And guess what? The truck wasn't ready until today, Friday and almost $1,500.00 later. Stay away from this place - terrible, rude service and typical overcharging and difficult to work with. I would give them negative 5 stars if I could. Pathetic. I'm so angry I brought my truck there. The gentleman's name of the person who was helping me in the service dept was named JOHN TAMBURINO . Rude and unhelpful. More
by JULIAHVALENTI
Employees Worked With
John Tamburino
Helpful December 10, 2018
Mark made the whole process effortless! Mark was friendly, kind and patient with me as I asked hundreds of questions! We are so happy with our new van! The whole process went smoothly and Mark was friendly, kind and patient with me as I asked hundreds of questions! We are so happy with our new van! The whole process went smoothly and I was thrilled as I had never purchased a vehicle before! Thanks so much! More
by mecoxinventory
Employees Worked With
December 06, 2018
Mark was a wonderful salesman. I had an wonderful experience picking up my new 2018 F-150. Mark was a great salesman and helped me pick out the right truck for me. I had an wonderful experience picking up my new 2018 F-150. Mark was a great salesman and helped me pick out the right truck for me. More
by Steven Finley
Employees Worked With
December 01, 2018
Mark Layburn is Best! My husband & I have been a loyal customer at Otis Ford for over 25 years. If it wasn't for Mark Layburn we would have tried a different style/make car My husband & I have been a loyal customer at Otis Ford for over 25 years. If it wasn't for Mark Layburn we would have tried a different style/make car. But Mark is an outstanding sales rep who goes beyond the call of duty for his clients. I have friends and family who also use Mark and feel the same way. He makes us feel like family and we trust him completely. As long as Mark is working at Otis Ford we will be customers. You are the best! More
by doubled200
Employees Worked With
November 30, 2018
Exceptional Sales and Service!!! Having purchased many vehicles at Otis, I speak from experience. Otis Ford is an excellent dealership! Through sales and service, they treat you rig Having purchased many vehicles at Otis, I speak from experience. Otis Ford is an excellent dealership! Through sales and service, they treat you right. My salesperson, Mark Layburn has always been there to find me just the right vehicle at a fair price. After the sale, he continues to make sure that we're properly taken care of with service. It's rare to see that commitment to customer satisfaction. I'm grateful for our relationship. More
by Sport
Employees Worked With
November 26, 2018
Consistently excellent sales and service. Otis customer for over 25 years. Always fair price and reliable service. Mark is a reliable honest and very helpful relationship person helping my fam Otis customer for over 25 years. Always fair price and reliable service. Mark is a reliable honest and very helpful relationship person helping my family lease and renew our leases for both our escape and fusion No need to look at any other dealer More
by CCM
Employees Worked With
November 22, 2018
SO HAPPY WITH OTIS! I have been a loyal customer since 1986. Although I have no complaints regarding the service department, Mark Layburn is the reason I keep coming back I have been a loyal customer since 1986. Although I have no complaints regarding the service department, Mark Layburn is the reason I keep coming back! He is honest and is always willing to go the extra mile to help me. He has never failed me when it came to solving a problem. Thanks to Mark, I purchased a 2018 Explorer in August, I couldn't be happier! More
by Gracie
November 21, 2018
PAINLES EXPERIENCE Great dealership and easy transaction. Go see Mark Layburn. Genuine, honest guy that has been there for 32 years. Almost my entire family has purchase Great dealership and easy transaction. Go see Mark Layburn. Genuine, honest guy that has been there for 32 years. Almost my entire family has purchased a vehicle from there. And my mom won't go anywhere else. More
by Mark 12/09
Employees Worked With
November 20, 2018
excellent sales rep Very friendly and knowledgeable sales rep. Worked with me to get the kind of truck I wanted and gave me a good price on the vehicle Very friendly and knowledgeable sales rep. Worked with me to get the kind of truck I wanted and gave me a good price on the vehicle More
by Ghostrider
Employees Worked With
November 20, 2018
Great place to deal with I find Mark to be an honest guy. Not trying to sell something that I didn't want. I found service to also be very honest got my car fixed right the I find Mark to be an honest guy. Not trying to sell something that I didn't want. I found service to also be very honest got my car fixed right the first time .also want to thank John tamburino for helping me with my issue. More
by Joe e
