Ourisman Chantilly Kia

I want to open by saying that Ourisman Chantilly KIA dealership staff was truly a pleasure to work with and made my car buying experience enjoyable, straight forward and pressure free from start to fini dealership staff was truly a pleasure to work with and made my car buying experience enjoyable, straight forward and pressure free from start to finish. I was in the market to purchase a new vehicle and narrowed my choices down to two, the KIA 2013 Optima SXL and another make/model. After researching and test driving both cars I was extremely impressed with the drive, style, features and affordability of the 2013 Optima SXL. Through a third party internet research website I polled six area KIA dealerships for their on-the-road price for the KIA Optima SXL that included all the options and features I wanted. Ourisman Chantilly KIA’s Internet Sales representative Patrick Garland contacted me the same day and was very responsive and knowledgeable on any question I had regarding the options/prices of the Optima SXL and ensured me the Ourisman price would be hard to beat. After contacting the other dealerships multiple times …he was right! Having had a positive experience with an Ourisman dealership in the past, most notably their outstanding Service Dept., I decided the hour plus drive from Southern MD to Chantilly, would be a worthwhile one. I contacted and pre-arranged to meet with my sales representative Jeff Hoyt who was super personable, knowledgeable and ensured the on-the-road price I received for the Optima XLS couldn’t be beat!! Jeff relayed that my SXL had just rolled off the truck and after some preps I’d be able to pick it up the following day. He then introduced me to Altman Tsang of the Finance Dept. Altman was also very knowledgeable and painlessly worked though the outstanding preservation/bumper to bumper warranty extension and financing, which also included a couple nice rebates! Now while I’m working to purchase my Optima SXL, my wife is commenting on how much she liked the Optima EX Hybrid. She has her own review. Short story is we’re now a two Optima family ….and really, what can I say ….except she has great taste!! Patrick, Jeff and Altman, I want to say Thanks for truly making the purchase of this OUTSANDING vehicle a pleasurable one!!! This car’s a “Head Turner”! I’ve been on the road now for a week and there’s no doubt in my mind, and others who see it, that my KIA Optima SXL purchase from Ourisman Chantilly KIA was the right one!! You guys, and this car, Rock! More

I am very happy with my new Kia Sorento,I got everything in the Sorento that I wanted. I was very pleased with the service that I got from start to finish from all the staff. I could not be happier with the in the Sorento that I wanted. I was very pleased with the service that I got from start to finish from all the staff. I could not be happier with the vehicle. More

We stopped by near closing looking for a car from their site. Despite that car being already sold, Ben and Purcell stayed late and worked out a deal on a similar car. Due to the late hour the mats and iP site. Despite that car being already sold, Ben and Purcell stayed late and worked out a deal on a similar car. Due to the late hour the mats and iPhone holder were unavailable. Ben offered and delivered said items to our house; nice touch. Additionally the credit department was able to lower our APR and again offered to deliver the paperwork so we didn't have to make another trip. Awesome! More

My husband and I were "just looking" and not planning on buying anything that day. When we drove up to Ourisman KIA the salesman greeted us at the curb. Everyone was very friendly, no pressure planning on buying anything that day. When we drove up to Ourisman KIA the salesman greeted us at the curb. Everyone was very friendly, no pressure at all. Once we looked at the car and drove the RIO we like the car. The salesman Bobby was very knowledgeable and helped to sell us on the great deal Ourisman is. We actually enjoyed our time at the dealership and usually in the past when buying a vehicle it has been very tedious and there is also a long boring wait. We test drove, traded in a car signed and were processed in less then 3 hours. Billy Brown the GM is an outgoing and down to earth guy and we never felt any Sales pitch just a welcome to the Ourisman family. We drove away with a good feeling and a great car. More

After doing a good bit of research online and test driving a number of vehicles, we decided to buy a 2013 Kia Optima ex. We got in touch with Ourisman, because they had a sale on Optimas and were hel driving a number of vehicles, we decided to buy a 2013 Kia Optima ex. We got in touch with Ourisman, because they had a sale on Optimas and were helped tremendously by Marcus Dos Santos. I was away on business, but we still managed to coordinate everything and on the day we went to sign the papers and drive the car home, we were able to do so without any problems. We even changed our minds about the model once we got there, but that was no trouble at all and we never felt pressured about making any decisions. Just a pleasant experience overall and we would definitely recommend Ourisman and Marcus Dos Santos in particular to anyone wanting to buy a Kia. P.S. After the first 1300 miles, we love the car. More

John Colville came out of the service department to greet my son and me when we first came to look at cars. He began to enthusiastically describe the Optima and took us inside and introduced us to Henry Hof my son and me when we first came to look at cars. He began to enthusiastically describe the Optima and took us inside and introduced us to Henry Hoffer. John's greeting made us feel welcome from the start and initiated our excitement about the Optima. He also checked in with Henry to see how we were doing and to say good-bye before he left work that day. Henry Hoffer was the most polite, knowledgable, and enthusiastic car salesman I've ever met. He showed us the Optima Hybrid back to front, demonstrating all of its features with the confidence of a person who knows the product very well. After our test drive, Henry went with us to test drive the Camry and the Prius and ensured that we drove fully loaded cars so we would be comparing apples to apples. Henry distinguished the various features of the cars while we were driving which I found very helpful. I never felt pressured by Henry which I think is exceptional in a car salesman. This was true even when I told him I needed time to think about the purchase. Henry continued to assist me throughout the entire process of leasing the car which again, sets him apart from salesman I've dealt with in the past and during my current search for a new car. Chris Bell was very professional and worked with me to find lease terms that I would be comfortable with. He never made me feel pressured and was very patient when I asked questions or wanted to review the options again. Chris provided figures to me confidently and quickly. I also liked the collegial relationship he appears to have with Henry and Altman. The team worked well together and I have no doubt Chris' leadership is the reason for that. Altman Tsang guided me through the paperwork smoothly and competently. He helped me focus on the important aspects of each document and throroughly knew all of the details of his job. Altman was very pleasant to work with and I appreciated his expertise. Overall, I would buy again from this team and look forward to seeing them when I bring my car in for service. More

We were very pleased with our experience, Ben was very knowledgeble and helpful and made us feel very comfortable, Altman was wonderful at helping us with our financing with our past credit issues and exp knowledgeble and helpful and made us feel very comfortable, Altman was wonderful at helping us with our financing with our past credit issues and explanining everything to us and doing all he could do to help us, he went above and beyond, so do Ben. Chris Bell was also very nice, I have already recommended this dealership to to several people. More

Great experience , made car buying a pleasure . Chris and Hank were very informative , showed everything I needed to know about the car both before the sale and after . No pressure sales at all and worked ha Hank were very informative , showed everything I needed to know about the car both before the sale and after . No pressure sales at all and worked hard to formulate a deal that was a win for me and the dealership . Silvia Aviles was wonderful too , she had my paperwork ready and I was out of there quickly . Just a great all around experience in buying a car . This dealership has 3 GOOD people working for it ! More

We went to this dealership on a whim after having a negative experience at another, non-Kia dealership. Marcus and Purcell bent over backwards to give us multiple options and helped us get the vehicl negative experience at another, non-Kia dealership. Marcus and Purcell bent over backwards to give us multiple options and helped us get the vehicle we were really happy with. They stayed very late to get everything worked out so we could drive home in our new Kia Soul. We highly recommend this dealership. More

My wife and I were shopping around for a new vehicle. We hadn't even considered a KIA but since the dealership was right there we stopped in. As we were walking the lot I saw a salesperson approaching us a hadn't even considered a KIA but since the dealership was right there we stopped in. As we were walking the lot I saw a salesperson approaching us and started to prepare myself for the hardpress. To my surprise it was just the opposite. John introduced himself to us and asked us what we were looking for. I told him we were just looking, not buying, and he said that was fine, to just let him know if we had any questions. He was knowledgeable about the vehicle and the manufacturer. We took a Sorento for a test drive and then left and took several other makes for test drives. In the end we found both the Sorento, John, and Ourisman KIA to be the best. All the way from what the vehicle had to offer to the pleasant dealings we had with John. More