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Ourisman Chevrolet of Rockville - Service Center

Rockville, MD

4.4
90 Reviews

90 Reviews of Ourisman Chevrolet of Rockville - Service Center

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April 13, 2024

Service department does a great job of keeping me informed on the situation and how long the service will take along with cost. More

by Greg71smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Apr 15, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you for your review. We pride ourselves with being transparent from start to finish!

Helpful
April 06, 2024

Fast and accurate. Okay with the rep Nick. Explained what needed for our Tahoe truck More

by lalynr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Apr 08, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you for your recognition of Nick!

Helpful
March 27, 2024

Calista represents dealership very well . She is very knowledgeable punctual and nice.I am very impressed with her attitude . More

by josephgelman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calista
Report | Print
Mar 28, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you for recognizing Calista!

Helpful
March 26, 2024

Amazing customer service, Came in for a transmission flush and they did a great job in under 2 hours . More

by Cristian Garza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Vasquez
Report | Print
Mar 28, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you for your 5 star review Cristian!

Helpful
March 22, 2024

Dealer has been extremely responsive to all inquiries and kept me updated as to the status of the repairs for my vehicle which I did not purchase from them. More

by MJ15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Krum
Report | Print
Mar 22, 2024 -

Ourisman Chevrolet of Rockville responded

I happy to hear we had clear communication with you through the process!

Helpful
March 13, 2024

I was left waiting for my car while customer service rep was at lunch. Last time I had to wait a day. My car has sleays been serviced there but I will think twice before I come back. Look up the informa More

by nvillani61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Look it up
Report | Print
Mar 14, 2024 -

Ourisman Chevrolet of Rockville responded

I understand that wait times are some times longer than we expect them to be but I can assure you that while your advisor was taking a lunch break the work done by the technician on your vehicle was not halted. I apologize for any misunderstanding but please feel free to reach me at Cmayberry@ourismancars.com if I can help clear anything up further.

Helpful
March 12, 2024

Very responsive, very friendly, always finding a way. Great to work with. Would recommend to others More

by Bjorn_rother
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Yohannes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ender Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Baron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleyda Jarquin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adreinna Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you for your 5 star review!

Helpful
March 12, 2024

Everyone is friendly and conducted business on car owners’ interest . My contact is very transparent and did every way possible to have the repair job done sooner than promised. Great dealer! More

by Volt-superfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Krum
Report | Print
Mar 12, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you for you kind words!

Helpful
March 08, 2024

Have used Ourisman Chevrolet for 9 years and have been very happy with the service. More

by Dhhjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Krum
Report | Print
Mar 09, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you for being a loyal customer!

Helpful
March 07, 2024

I had a great service writer, communication was good. Service was performed in a timely manner. More

by alduke85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Vasquez
Report | Print
Mar 08, 2024 -

Ourisman Chevrolet of Rockville responded

Thank you for your 5 star review!

Helpful
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