Ourisman Ford & Lincoln of Alexandria

Ourisman Ford & Lincoln of Alexandria
6129 Richmond Highway
Alexandria, Virginia 22307

Sales: (703) 660-9000
Service: (703) 660-0450

Manufacturers: Ford, Lincoln


Most Reviewed Employees
Keith Fralin Keith Fralin
Used Car Manager
Javier Ruibal Javier Ruibal
Sales Consultant
Freddy Porto Freddy Porto
Sales Consultant
Eric Greaux Eric Greaux
Sales Manager
Don Gardner Don Gardner
Sales Consultant
Dan Ierace Dan Ierace
Sales Manager
Chris Moses Chris Moses
Sales Consultant
Chappy Polk Chappy Polk
Sales Consultant
Bobby Jennings Bobby Jennings
ASM
Anthony Romano Anthony Romano
ASM
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Automated Car Wash
Cable TV
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free WiFi
Parts Store
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.5/5
62 Reviews
Ourisman Ford & Lincoln of Alexandria

Overall Score: 4.5 Star Rating4.5



About Ourisman Ford & Lincoln of Alexandria
Certified: Ourisman Ford & Lincoln of Alexandria
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Ourisman Ford & Lincoln of Alexandria has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



LEOEARL
5/8/2012 2:49:34 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chappy

My Review of Ourisman Ford & Lincoln of Alexandria:
I gave an all 5 rating because Chappy was outstanding talked with me made me feel comfortable and not only that the next day i received a phone call were they had gotten me an lower rate and saved me more money. I want to say thanks to Ourisman Ford & Lincoln, and I'm loving my 2012 fusion so much. God Bless . DANITA for DC

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andrewbeck
4/22/2012 8:16:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Julio Lazo

My Review of Ourisman Ford & Lincoln of Alexandria:
I recently went in to buy a new F-150, and Julio Lazo was the salesman. He did an excellent job from start to finish. He was knowledgeable, polite, and he listened to what I was looking for and made sure I got the truck I wanted. My overall experience was really wonderful at Ourisman Ford. I highly recommend Julio and Ourisman Ford dealership.

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JENissley, III
4/20/2012 12:05:54 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Chappy Polk

My Review of Ourisman Ford & Lincoln of Alexandria:
Mr Polk has been excellent to work with and has made the entire auto buying experience worthwhile. He is a pleasure to work with and I would be pleased to refer other potential buyers to him..

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missklyn@aol.com
4/13/2012 9:07:51 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Andre

My Review of Ourisman Ford & Lincoln of Alexandria:
The Staff and Service Department at Ourisman Ford is outstanding. I especially enjoy working with Andre since he keeps my 2008 Escape in tip top shape.

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Dr. Averette Parker
4/11/2012 10:55:44 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Andre Epps

My Review of Ourisman Ford & Lincoln of Alexandria:
The service Person, Andre Epps, is a very polite and facilitaing person that got my car serviced and well done in a very timely manner. He also explained to me the service that was done.

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jeffreyva23
4/9/2012 9:35:36 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Hughes

My Review of Ourisman Ford & Lincoln of Alexandria:
The easy part of this review- Mike Hughes was AWESOME. He was great with my wife in showing her the car and bTREMENDOUs in getting the deal Done. He went the exra mile and made us fell as we wer ehis best customer and I am sure he does this for all.

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Mark10Escape
4/6/2012 4:32:13 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Bobby Jennings

My Review of Ourisman Ford & Lincoln of Alexandria:
Bobby Jennings had my vehicle, a 2010 Ford Escape, twice this week. Once during a state inspection process, he looked at the vehicle for a transmission problem that Ford had advised the dealership about and corrected the problem with my vehicle. It now runs much more smoothly. Subsequently, I reported to Bobby Jennings that the vehicle was jerking and not accelerating as it should when the accelerator was pressed. In this case, Bobby Jennings determined what the issue was and expertly corrected it within a day's time. The very highest praise I can give someone in the Service Department at any dealership is the one I reserve for Bobby Jennings: I trust him. Thanks, Bobby, for GREAT service and correcting two problems with my vehicle. I love this vehicle and you ensure its trustworthiness!

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Mark10Escape
4/6/2012 4:19:59 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chappy Polk

My Review of Ourisman Ford & Lincoln of Alexandria:
I recently test drove a 2012 Ford Mustang Convertible at this dealership with Chappy's help. He has long known of my interest in this vehicle and quickly made a test-drive possible on a recent afternoon. The results of the test-drive impressed me to go to the "next step" in the buying process, that is, to keep the Ford Mustang at the top of my list for purchase early in 2013. Chappy is the type of individual who LISTENS to his customer and does not pressure you into buying a vehicle you would not want. He does give you choices to make, but again no pressure to make a choice you don't want. Chappy is a 'people person" and I enjoy talking with him about Ford vehicles.

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Jose M. Santiago
4/2/2012 2:21:37 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Hughes

My Review of Ourisman Ford & Lincoln of Alexandria:
Mike Hughes sold us our MKS. He is very helpful and treats us like a good friend. He helps us to take care of our car and maintenance needs.

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jamnagari
4/2/2012 11:12:20 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Hughes

My Review of Ourisman Ford & Lincoln of Alexandria:
I have had surprisingly very pleasant experience dealing with Mike Hughes when I purchased my Lincoln MKZ. He made buying my car very easy by walking me through every step of the sale making sure that I got the best deal possible.

I would recommend his services to all my friends and collegues and I have. When I am ready to purchase another car it will be from Ourisman Ford & Lincoln and Mike Hughes.

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