Shady Tree, SHADY TREE!!!!! Found On Road Dead. I believe it now that I've purchased a vehicle from here.
I had the unfortunate experience of buying my first new car from here; a 2013 Lincoln MKZ. For starters, the car was a lemon. My carfax was dirtier than most. In the first year alone, my vehicle spent 2/3rds of the time of ownership in their shop being repaired. I've been in more rental vehicles than what a new car would warrant. In the first year alone, I had to have a fuel tank replaced, my front axle was removed (when they did this repair, they didn't even think to give me a front end alignment after reassembly), my front seat was faulty (at the end of this repair, the mechanics literally left the faulty pieces sitting in my back seat), I could go on and on. The repairs are literally half done and temporary.
I asked Lincoln to buy back the car four times, requesting a new one. They denied me all four times, sticking me with the vehicle. Customer service at the dealer level and at the corporate level is the worst I've ever seen. I've been here so much, individuals know me by name. I've even written individual letters to the board of directors and the customer service managers at the corporate level with no response. I've witnessed the turnover rates of the service individuals in the service bay. As I live some distance away, I always call two weeks ahead to schedule appointments and request loaners because I've become used to their times of repairs. On average, my car spends a month in the shop just for repairs. Often, when I arrive for appointments I made two weeks earlier, there's ALWAYS drama!!! The loaner I requested was given out, or the the loaner car was dirty. They even offered me a Ford Focus once for a loaner, and I was furious. I didn't purchase a Focus - rule of thumb typically is for the rental to be comparable to the car you own. I've had rentals for so long that it gets embarrassing when friends are questioning if I'm actually driving my car vice a rental. It's obvious they don't take care of their customers, which is why I left. You couldn't pay me to buy a car from here again. This dealership is literally the worst experience I've ever had. This dealership has ruined the Ford/Lincoln brand for me as a customer.
I wouldn't handle this dealership with a long handed spoon.
I Recommend This Dealer:
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