Battlefield Ford - Service Center

I had a great experience with Marco in the service department. Looking forward to my next visit department. Looking forward to my next visit More

If I could give negative stars, I would. I dropped my 2013 Nissan Altima off for a safety inspection on a Monday night. Tuesday morning I received a call that a transporter had hit my car a I dropped my 2013 Nissan Altima off for a safety inspection on a Monday night. Tuesday morning I received a call that a transporter had hit my car and they had sent it over to a body shop to fix the front bumper. I asked about a loaner as this is my only car and was told they did not have any available. I was going out of town Friday and told the service advisor if I was not going to have my car back in time they needed to provide a rental. Thursday morning I received a call saying a rental had been arranged at Enterprise and to go over when I was ready to pick up the vehicle. I had to get someone to drive me over only to find out the dealership hadn't arranged a rental and there were no cars available. The rental company had me go home while they scrambled to find me a car and then were able to get me taken care of. An hour after I got the rental, the dealership called to say the car was ready. I went to pick up my car only to find the after market bulbs I had just installed for the drivers side high beam, low beam, and fog light had been replaced with regular, dimmer bulbs, the metal near the driver's headlight assembly was pushed in, the trim for the grill wasn't attached on either corner for at least 2 inches on either side, the washer fluid fill neck was missing the nylon rivet and was installed upside down, the weather stripping on the front of the hood stuck out past the edge of the car, the insulation on the passenger side wasn't installed correctly, there were 5 fasteners missing from the insulation attachment to the hood, and there was a wire dangling down under the bumper on the passenger side. The service advisor asked me to bring the car back Monday and they would address it. The next day, i had to replace the battery as it was cracked and leaking. I called Monday to speak with the service manager to explain the issues and he advised he had ordered the bulbs and they would address the issues when those came in. I am still waiting for pictures of the damage and paperwork detailing what work was performed to repair the damage. I'm took my vehicle back for them to correct the repairs. When I got it back it still had the wrong bulbs installed on the driver side and now my fog lights do not work at all. The paint inside the driver side of the engine bay appears to have been ground off, there is a large gap on the drivers side support pillar next to the windshield, and rain now enters the engine bay through a gap in the right side of the hood. I filed a complaint with Ford corporate, but they said it's up to the dealership to fix the issues as this is a business matter. I do not want them touching my vehicle again and am going to reach out to the service director since neither Jose Romero the Service Manager or Marco Ramirez the Service Advisor have been willing to provide documentation for the damage they caused or to effect proper repairs. More

Scheduling was easy, car was completed hours ahead of its eta - jose was professional and polite eta - jose was professional and polite More

Took my truck in for service, and spoke with Marco Ramirez who was very friendly, helpful. He also kept a close follow-up with me to let me know what was wrong with the truck. Certainly appreciated a Ramirez who was very friendly, helpful. He also kept a close follow-up with me to let me know what was wrong with the truck. Certainly appreciated all his help. More

Ourisman Ford if Manassas service department always does a first rate job taking care of my F-150 and performs services professionally and within a reasonable time. a first rate job taking care of my F-150 and performs services professionally and within a reasonable time. More

Had car towed to Quick Lane Service. Although because of age of vehicle (25 years), it took 4 days to obtain parts, Elizabeth kept me informed and vas very kind to this 94 year old. Ve Although because of age of vehicle (25 years), it took 4 days to obtain parts, Elizabeth kept me informed and vas very kind to this 94 year old. Vehicle sees to perform well now.. More

Left the truck with an intermittent fault. Reception (Zain) was great and kept us up-to-date during the analysis and follow-up. Reception (Zain) was great and kept us up-to-date during the analysis and follow-up. More

They kept me informed of the problem, estimate of how much to fix and very nice to deal with. Highly recommend much to fix and very nice to deal with. Highly recommend More

Tony was very helpful and was upfront with me . He arranged more appointments for me and seemed to be considerate of my time . He arranged more appointments for me and seemed to be considerate of my time . More

The lads did a fine job with my 2019 Ranger. Prompt and professional staff. Comfortable waiting area Prompt and professional staff. Comfortable waiting area More