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Battlefield Ford - Service Center

Manassas, VA

4.6
105 Reviews
Call Service Center (703) 594-4390

105 Reviews of Battlefield Ford - Service Center

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January 28, 2024

Great service. Brett was really nice and helpful. I will get my car serviced here again. More

by Sunflower20151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
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Jan 29, 2024 -

Ourisman Ford of Manassas responded

We really appreciate you taking the time to leave Ourisman Ford of Manassas this awesome review, thank you!

Helpful
January 24, 2024

Had experience with their mobile service for a recall. Technician was fantastic. showed up on time for my car that was in the driveway while I was at work. Very convenient! More

by smoreho2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth
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Jan 24, 2024 -

Ourisman Ford of Manassas responded

Hi S Moreho! We're delighted to know that our mobile service at Ourisman Ford of Manassas met your expectations and made things convenient for you. Thanks for the positive feedback!

Helpful
January 21, 2024

I had a great experience getting my oil changed for my F150. Matt was very polite, professional and knowledgeable. Matt answered all my questions and talked to me about all my options regarding my F150 ma More

by Tropicalchu8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Harper
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Jan 22, 2024 -

Ourisman Ford of Manassas responded

We're delighted to know that you had a great experience with us at Ourisman Ford of Manassas. It's wonderful to see Matt was able to assist and provide the information you needed for your F150 maintenance. Thanks for choosing us!

Helpful
January 20, 2024

I had a great experience getting my car serviced at Ourisman Ford Manassas. Very professional, courteous, and prompt. Picked up and returned my car for me and kept me well informed via texts and phone More

by Fusion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zain in service (5 stars)
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Jan 22, 2024 -

Ourisman Ford of Manassas responded

Hi! We're glad to know that you had a great experience with our service team at Ourisman Ford of Manassas. We strive for professionalism and clear communication, so it's fantastic that we hit the mark! Thanks for sharing your feedback.

Helpful
January 17, 2024

They provided good service. They took care of my concerns. It was a positive environment. More

by tantran22000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beaver Ho
Report | Print
Jan 18, 2024 -

Ourisman Ford of Manassas responded

Thank you for visiting Ourisman Ford of Manassas! We're happy to hear our team provided you with an excellent experience and we hope to see you again in the future. Take care!

Helpful
January 12, 2024

Excellent customer service and follow up. Will return when necessary. Thank you for the follow up More

by sstookey83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Jan 12, 2024 -

Ourisman Ford of Manassas responded

Thank you for the five-star review and kind words about our service team at Ourisman Ford of Manassas! We'll see you next time!

Helpful
January 04, 2024

Great customer service with fast service I will definitely come back with all my cars More

by Eric C
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2024 -

Ourisman Ford of Manassas responded

Eric, thanks so much for giving our Ourisman Ford of Manassas team the opportunity to earn your business! We appreciate your kind review and look forward to seeing you next time!

Helpful
December 30, 2023

Commercial Service Advisor was knowledgeable and friendly. Maintenance and repair work was excellent. Scheduling was easy and estimated time to complete work was very close. More

by WTM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Hartman- Commercial Service
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Jan 03, 2024 -

Ourisman Ford of Manassas responded

Hi WTM! We're glad to know that you had a positive experience with our service advisor and found the scheduling process easy at Ourisman Ford of Manassas. We appreciate your feedback about our maintenance work!

Helpful
December 27, 2023

Good service, just takes longer than most for oil changes while you wait with a reservation. More

by Hdinch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nome
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Jan 02, 2024 -

Ourisman Ford of Manassas responded

Hi H Dinch! Thank you for sharing your feedback with us. We appreciate your kind words about our service and are delighted to hear that you had a positive experience overall. We understand that the wait time for oil changes can be a concern, and we apologize for any inconvenience this may have caused at Ourisman Ford of Manassas!

Helpful
December 19, 2023

This was the best service I think I have ever had I was really in a bind and the service manager got me in on a Saturday morning took care of my problems and got me back on the road. My hats off to Glen Ha More

by colwellcompany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Hartman
Report | Print
Dec 20, 2023 -

Ourisman Ford of Manassas responded

We're delighted to know that our service manager, Glen, was able to assist you promptly and efficiently at Ourisman Ford of Manassas. Your kind words mean a lot! We look forward to serving your future needs.

Helpful
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