Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Ourisman Honda of Laurel - Service Center

Laurel, MD

4.6
93 Reviews

93 Reviews of Ourisman Honda of Laurel - Service Center

Sort by
May 12, 2023

Jason my service advisor was extremely helpful and knowledgeable. Love this dealership they are very fast yet thorough More

by Cajina1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason , Abual Tabib
Report | Print
May 12, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for taking the time to leave a review! We appreciate your kind words for Jason and will be sure to pass your kind words on to him. We look forward to serving you again at Ourisman Honda of Laurel. If you need anything, you know where to find us! Have a great day, and drive safe!

Helpful
May 07, 2023

Ourisman took over after another dealer gave us a hard time over an extended warranty repair of a clock spring and tried to charge us the diagnostic even though the warranty explicitly said it could not b More

by thunks.slinks01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden
Report | Print
May 08, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for your thoughtful review! We're glad to hear our team at Ourisman Honda of Laurel was able to repair the cruise control of your Volkswagen for the price quoted. We'll be sure to pass your kind words on to Aiden and our Service Department. Customer service is our top priority, and we're glad you experienced that throughout your visit. If you need anything, please don't hesitate to reach out! We're here anytime and grateful to assist. Enjoy the rest of your day, and take care!

Helpful
May 06, 2023

Carlos was very helpful throughout the entire service. He kept us informed on the progress of our car. Great guy & place More

by ajameson555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
May 08, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for taking the time to share your feedback with us! We value the staff highlight for Carlos and are thrilled about your positive experience working with him. We'll be sure to pass your kind words concerning his knowledge and professionalism on to him. If you or your Volkswagen needs anything, you know where to find us! Thanks for choosing Ourisman Honda of Laurel for your service. We look forward to your next visit. Take care! :)

Helpful
May 02, 2023

It’s located in Laurel on route 198, right before entering Odenton. This location has Great staff and great people! More

by Mr. Mr.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for your review! Excellent customer service is our top priority, and we're grateful it shows in our friendly and professional team members. We appreciate your business and look forward to serving you and your Honda in the future. If you need anything, we're here anytime. Take care!

Helpful
April 29, 2023

Service was phenomenal. Very friendly and knowledgeable. Repairs were done in a timely matter. I would recommend this repair shop. More

by patrickwsullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Lavin and Chris
Report | Print
May 01, 2023 -

Ourisman Honda of Laurel responded

Patrick, thank you so much for your 5-star review! We're thrilled to hear about your positive service visit with us at Ourisman Honda of Laurel. We'll pass your kind words concerning our team members' friendliness and efficiency on to them. If you ever need anything, please reach out! We're here and happy to assist. Thanks again for your recommendation--it means a lot to us. Have a great day, and drive safe!

Helpful
April 26, 2023

Good job done as requested. Timely as expected. Friendly as you can. Facility is clean. More

by PandJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Taylor and Sarah Blackmon
Report | Print
Apr 28, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for taking the time to leave a review! We're pleased to hear about your positive visit with Ourisman, from the friendly employees to the timely service. We'll be sure to pass your kind words on to our incredible team members. Thanks, too, for your feedback on our clean facility. If you or your Honda needs anything, you know where to find us! Have a great rest of your day, and drive safe!

Helpful
April 26, 2023

Well organized and there is a good rapor among employees. Very efficient in auto maintenance. More

by BlueBird289
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Chen
Report | Print
Apr 28, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for your 5-star review! Customer service is our top priority, and we're grateful you experienced that with our efficient and professional service team. We'll be sure to tell them to keep up the great work. If you have any questions, please don't hesitate to reach out! We're here anytime and happy to help. Hope to see you and your Honda back at Ourisman! Have a great day, and take care!

Helpful
April 24, 2023

They were very helpful and polite, kept me informed, and fixed my problem. Great customer service!! More

by Jbrumble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Report | Print
Apr 24, 2023 -

Ourisman Honda of Laurel responded

Thanks a bunch for the five stars! We value your business at Ourisman Honda of Laurel and look forward to providing you with great customer service in the near future. We will pass your kind words on to our knowledgeable and polite team members. If you need anything, please don't hesitate to reach out--we're here anytime. Have a wonderful day, and drive safe!

Helpful
April 21, 2023

Excellent service. I highly recommend the team at Laurel Honda. Very friendly, knowledgeable and professional. More

by Jlf4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
Report | Print
Apr 24, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for taking the time to leave a review! Excellent customer service is our top priority, and we're thrilled our team provided that experience during your visit. We'll be sure to pass your kind words on and tell them to keep up the knowledgeable and professional work. We look forward to serving you in the near future. Thanks for supporting Ourisman, and have a great day!

Helpful
April 11, 2023

Jason was great. Took time to explain what was going on withy car and all the costs to repair. More

by nnennak
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Taylor
Report | Print
Apr 24, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for your 5-star review! We appreciate the staff highlight for Jason and will pass your kind words concerning his communication and professionalism on to him. Glad to hear your vehicle was serviced quickly. If you need anything, we're here anytime and happy to assist. We look forward to your next visit with Ourisman. Have a great day, and drive safe!

Helpful
1
...
8
9
10