Ourisman Honda

Reason for Visit: Service

I recommend this dealer: No

My Review of Ourisman Honda:
I had a problem with my car pulling to the right while driving and took it in. The service department did a front end alignment and my car was still having the same problem! Turns out the problem was with the bearing hub. The alignment should have never been done! Not only did they do unnecessary work, they told me they wanted more money to fic the bearing problem!

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Ourisman Honda:
In less then two weeks of owning our brand new 2008 Honda Odyssey minivan, it (a) was taken back twice to Ourisman Honda for the continuous leaking of Automatic Transmission Fluid (ATF), (b) had a remote starter system installed and then removed due to Ourisman’s installation of a clearly incompatible aftermarket product, and (c) was brought into [violative content deleted] for a thorough re-inspection because of our lack of faith in Ourisman Honda’s service. After 6 days worth of “repairs” at Ourisman’s service department, [violative content deleted] came to the conclusion within a few hours that the Odyssey’s transmission issues were *not* fixed, and that the van in fact had major transmission damage (bear in mind, this was a van with well under 200 miles on it). All told, in less then two weeks of ownership, the Odyssey was in for service seven days. After much despair, countless phone calls and letters, and all the aforementioned service visits, Ourisman very grudgingly agreed to replace the van, but only after [violative content deleted] and Honda of America also became actively involved in our case.

A day after we took possession of the *new* van, we discovered a dent which had either been missed, or just went undisclosed, by Ourisman Honda. And that almost covers our horrific saga of blatant deceipt and incompetence by Ourisman Honda…

Now fast forward more then two months, and BOTH VINs are still on file in our name at the Maryland MVA. So we're pretty concerned that legal issues may arise for us if the original van is used in a crime, receives parking tickets, etc.

Seriously, I cannot stress it enough - STAY AWAY, FAR FAR AWAY.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Ourisman Honda:
In less then two weeks of owning our brand new 2008 Honda Odyssey minivan, it (a) was taken back twice to Ourisman Honda for the continuous leaking of Automatic Transmission Fluid (ATF), (b) had a remote starter system installed and then removed due to Ourisman’s installation of a clearly incompatible aftermarket product, and (c) was brought into [violative content deleted] for a thorough re-inspection because of our lack of faith in Ourisman Honda’s service. After 6 days worth of “repairs” at Ourisman’s service department, [violative content deleted] came to the conclusion within a few hours that the Odyssey’s transmission issues were *not* fixed, and that the van in fact had major transmission damage (bear in mind, this was a van with well under 200 miles on it). All told, in less then two weeks of ownership, the Odyssey was in for service seven days. After much despair, countless phone calls and letters, and all the aforementioned service visits, Ourisman very grudgingly agreed to replace the van, but only after [violative content deleted] and Honda of America also became actively involved in our case.

A day after we took possession of the *new* van, we discovered a dent which had either been missed, or just went undisclosed, by Ourisman Honda. And that almost covers our horrific saga of blatant deceipt and incompetence by Ourisman Honda…

Now fast forward more then two months, and BOTH VINs are still on file in our name at the Maryland MVA. So we're pretty concerned that legal issues may arise for us if the original van is used in a crime, receives parking tickets, etc.

Seriously, I cannot stress it enough - STAY AWAY, FAR FAR AWAY.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Ourisman Honda:
Not at all trust worthy.... say something and do something else...
I had a tough experience dealing with these guys.

Bichu

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Ourisman Honda:
In shopping for a Civic, I visited a lot of dealers. IMHO, this was by far the worst of them. The employees were friendly enough, but:

(1) Ourisman doesn't list its inventory online - one of the few in the DC area that doesn't do so;

(2) every car on the lot appeared to be loaded with overpriced add-ons such as nitrogen-inflated tires, wheel locks, mud flaps, and pin stripes; and

(3) the BBB gives them an unsatisfactory rating - again, one of only a few in the DC area, and it appears to have happened because they simply didn't respond at all to some complaints!

I can't say what would have happened if I tried to cut a deal with Ourisman, but I had no reason to try doing so. The next dealer I visited not only didn't play these games, but didn't even charge for pin-striping. Who was I going to choose?...

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Ourisman Honda:
Easiset people to work with ever...highly recomend the service department here

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Ourisman Honda:
People were very friendly and professional. Gave me a great deal on an accord.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Ourisman Honda:
If I have one regret in life, its buying a used car at Ourisman Honda. I purchased a 2000 Honda Civic LX in September of 2005. Within barely a month of ownership, the car was experiencing electrical damage (my headlights didn't work, neither did the back doors). Within two months, I discovered that the oil pan gasket was leaking, there were issues with the brake cylinders, and the car hadn't been filled with enough anti-freeze.
What was supposed to be a two-day job turned into over a week, because the service department ordered the wrong parts! I'd only had the car back for a month when I noticed that after driving only 500 miles, I'd leaked 2 quarts of oil! I brought the car to Heritage Honda in Baltimore, and there I was informed that there were significant damages in the engine. The bearings and the crank rod shaft need serious repairs. The mechanics at Hertiage told me the car won't last through the year.
I called Mr. Bouchard, the used car sales manager, and asked for records of what was done to prepare the car for resale inspection. He refused to give me this information, told me he felt that I was "shooting at him from the other end of the phone", and that he "would no longer continue to speak to me". He told me that Hertiage was lying to me, and that I was lying to him. I have never been spoken to so abrasively by a customer service representative in my life. Mr. Bouchard's rudeness alone ensures that I will never buy a used car from Ourisman Honda ever again.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Ourisman Honda:
Offered a good price on a Honda Civic. When I went back to get it, they increased the price and wasted my time. Wanted $210 for the priviledge of reserving a car before it had $536 of their usual options tacked onto it. The blonde female sales manager's sales pitch was full of B.S. They wanted $79 for nitrogen-filled tires -- regular air is 75% nitrogen already. Needless to say, I walked out and am never going back.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Ourisman Honda:
First of all I think Honda CR-V is highly overrated. But if you decided to buy one just avoid Ouirsman Honda in Bethesda. In my case the horror of the buying experience (almost 3 years ago) was recently overshadowed by the performace of their service department. They kept my car for 5 weeks (!) for a minor repair, but the day after I picked it up the "Check engine" light came on and now I have to take the car back to them every few days. They take a look at it and call me to let me know that they have to "overnight" another part. It's been almost 2 months since I first took my CR-V to them and the situation is still unresolved. I don't think they know much about cars.

Was this review helpful to you? Yes | No