Ourisman Lexus of Rockville

I purchased my certified pre-owned RX350 from this location only to find out that after a few months and several problems with condensation in the headlights and going to get my vehicle serviced that location only to find out that after a few months and several problems with condensation in the headlights and going to get my vehicle serviced that the truck has been in a collision!!! I was told by the service department and technician that the truck has been in an accident and that voids my warranty. After me explaining to them that I brought the vehicle in the same shape that its in today they must’ve read their paperwork and realized that I was sold a vehicle under false pretense and they said they would fix the headlight and the technician was wrong , the car was not in a collision, I said yeah right! I spoke to the GM Don Nickles who is very arrogant and condescending when he speaks he told me that I would lose money but they’ll buy the truck back for $6000 less than what I paid...my advice steer clear of this dealership. I am still fighting for them to take the truck back and give me what I owe! Please don’t go to this dealership it’s the worse, in all aspects! More

I purchased my certified pre-owned RX350 from this location only to find out that after a few months and several problems with condensation in the headlights and going to get my vehicle serviced that location only to find out that after a few months and several problems with condensation in the headlights and going to get my vehicle serviced that the truck has been in a collision!!! I was told by the service department and technician that the truck has been in an accident and that voids my warranty. After me explaining to them that I brought the vehicle in the same shape that its in today they must’ve read their paperwork and realized that I was sold a vehicle under false pretense and they said they would fix the headlight and the technician was wrong , the car was not in a collision, I said yeah right! I spoke to the GM Don Nickles who is very arrogant and condescending when he speaks he told me that I would lose money but they’ll buy the truck back for $6000 less than what I paid...my advice steer clear of this dealership. I am still fighting for them to take the truck back and give me what I owe! Please don’t go to this dealership it’s the worse in all aspects! More

I found the salesman condescending and deceitful. He quoted wrong performance numbers, I believe in an effort to steer me away from the model I wanted. He kept pushing me towards the HS for some reason, quoted wrong performance numbers, I believe in an effort to steer me away from the model I wanted. He kept pushing me towards the HS for some reason, although I asked specifically about the RX. And at the end of the session, he wouldn't even give me a price quote. I went a few miles away to a competitor and bought an RX 350 on the spot. More

I just wanted to say that don nickles,general manager of lexus of rockville and his team treat each of their customers as a guest in their own home. As I walked in for the first time, I was looking into buy lexus of rockville and his team treat each of their customers as a guest in their own home. As I walked in for the first time, I was looking into buying a new suv. I knew what I wanted so they were pretty much fast at what they were doing...they know how to give a fair price, and bernie kitts who's awsome at technology taught me things that I didn't know...my sales agent seth hamm answered all my questions and he knew what is right for me..I am really happy with purchasing my firstRX350 from him...I know that when u come back for my service, they will treat me well with their proffesionalism. My experience with the dealership overall, was excellent! I will continue to being a customer and I highly recommend them to all my friends and family. More

I purchased a 2010 HS250 the sales team was phenomenal when I got to the dealership everything was ready there cafe area is great I had a cappuccino and 3 cookies. I was there for a total of 2 hours. I lo when I got to the dealership everything was ready there cafe area is great I had a cappuccino and 3 cookies. I was there for a total of 2 hours. I love my HS250 I wouldn't trade this car for anything. Lexus of Rockville rocks. More

Over the years I have purchased a large number of cars from Lexus of Rockville and would not think of going anywhere else for my automobile needs. My most recent purchase, a Lexus GX460, was smooth and p from Lexus of Rockville and would not think of going anywhere else for my automobile needs. My most recent purchase, a Lexus GX460, was smooth and pleasant. Furthermore, all of my past purchases at Lexus of Rockville (and those of my family) have been A+ experiences as well. I am taking the time to write this review because I know that automobile purchases in this country are often sources of stress for buyers when they need not be. It all depends on how the dealer treats you. In my experience, Don Nickles and his team always treat customers with respect and focus on customer service, fair price and excellent value. With regard to my purchases, I have dealt most often with Moe Nagaria and Bernie Kitts. Moe treats his customers like family and Bernie brings his knowledge of the great Lexus technology to the customer in a manner that is helpful and sound. Whether I am buying a car or having it serviced, I find the staff to be friendly and the customer service and post sale support to be second to none. There is no pressure at this dealership and my experience has always been one of professionalism and respect. That is what I demand as a customer and I very much appreciate receiving it at Lexus of Rockville. I am fortunate to have been able to purchase many brands of cars over the years from a lot of dealers. Suffice it to say that I am now loyal to Lexus as a brand and Lexus of Rockville as a dealership. I intend to return to Lexus of Rockville for sales and service in the coming years. I highly recommend them to my family and friends and will continue to do so. More

I was referred to Lexus of Rockville by a colleague after a horrible experience at Lindsay Lexus in Alexandria. I was shopping for a good deal on a 2010 RX350 AWD and started my search at my local dealer, L a horrible experience at Lindsay Lexus in Alexandria. I was shopping for a good deal on a 2010 RX350 AWD and started my search at my local dealer, Lindsay Lexus. While the salesperson was friendly and somewhat knowledgeable, the management was rude and deceptive. The sales manager had offered a fair price one evening, but then the next day when I was ready to complete the deal he denied that he ever offered me that price. When I confronted him about it and tried to walk out the door, he came chasing after me and admitted he lied. I was hoping we could put that behind us, but the terrible customer service continued as they tried to talk me out of ordering the vehicle with the options I wanted, and then would not even match the price of the other local dealers. Unlike Lexus of Rockville, Lindsay also adds on all sorts of fees for advertising and processing, and a local tax which the customer is not required by law to pay. After several unproductive visits to Lindsay, I finally gave up and called Leo Ingelsby and Bernie Kitts at Lexus of Rockville. I initially contacted them through their website, and they already gave me a fair price quote just over the phone (which beat Lindsay), but were open to further negotiations once I visited the showroom. I am pleased to report that the experience at Lexus of Rockville was completely the opposite of my experience at Lindsay. It was a pleasure to work with the internet sales manager Bernie and his sales associate Leo, and we very quickly came to an agreement on the price and put in the order exactly to my specifications on my first visit. When the vehicle was delivered I met with the finance manager, Aeli Menedez, who was able to get a better loan rate for me than I had secured through my credit union. All through the process the staff was friendly and helpful, and I got the vehicle I wanted at a great price. The facilities were also fantastic, as the showroom is spacious and clean and even contains a lounge with a little cafe where they'll make you an espresso while you wait. This is the type of service I would expect from a luxury brand like Lexus, and I will certainly refer any family, friends or colleagues to Lexus of Rockville in the future. More

After a somewhat not so good experience with our local Lexus dealership, my husband Bruce stumbled across the Lexus dealership of Rockville. I have been looking for a car for over two months and when he Lexus dealership, my husband Bruce stumbled across the Lexus dealership of Rockville. I have been looking for a car for over two months and when he called to tell me he thought he had found one in Rockville, Maryland, I thought this can't be good. Well, was I ever wrong in thinking such a thought. When I started working with Mr. Alli (Doc)and told him the story about our local dealership, he was determined to make me feel right at home with his dealership. He immediately found me a car (RX-350)and while the first one didn't work out, the second one did. This was during all the snow days and each day we would plan to go pick up my car, it would snow. Well, during this time period which was about two weeks, either myself or my husband heard from Doc. He would call to keep us updated on the weather conditions and continue to re-assure us that all was well. Finally, the day came and we hopped on the train and set out to Rockville. When we got there, we were treated like Kings & Queens. We have never experienced the quality of customer service that we received from Doc and the entire dealership. If this type of customer service could be packaged, it would be worth a fortune to other companies. Doc introduced us to almost everyone, had our paper work ready which was handled by Aeli Menedez, and gave us a tour of the facilities which was awesome. All we can say is that our entire experience was well worth it. You can't begin to imagine how many times I have told my story. This will be an experience never forgotten and both Bruce and I will be recommending the Rockville dealership to our friends and co-workers. Doc, your are to be highly commended and I hope that your Manger will see what a great asset you are to the dealership. ROCKVILLE - YOU ROCK!!!!! Sandy & Bruce Case More

Dealer quoted sale price of $43432 on a $47625 RX350 for a 3yr/15K lease. Great deal right?! well the lease payment he gave was $693 all inclusive, just first month due. Use any online lease calculator a 3yr/15K lease. Great deal right?! well the lease payment he gave was $693 all inclusive, just first month due. Use any online lease calculator and calculate: MSRP : $47625 Negotiated: $43432 Residual (36/15k) 60% (standard across nation) MF .0022 (standard across nation for excellent credit, which i have) tax 6.75% title $219 Aquisition $700.... and you get $639 out the door just first month due. Thats a $54/month difference, almost $2000 over the course of the lease. I explained this misquote, and the guy on the other end said the lowest he could do is $675, any lower and "he'd be losing money". Even after explaining that $639 is based on his own #'s he wouldnt agree to it. I told him I was happy with the sales price and just wanted the fair (mathematically calculated) lease price based on his own numbers that HE gave me, and the dealer refused to explain the difference in the quotes. So, they are throwing in extra fees ($1700) or they are cranking up the MF (up to .0029... or interest of 5.28% up to 7%) . Either way he wouldnt tell me what they were doing, so bad experience. For all i know, they didnt even have the car available. More

Good neighbors of ours recommended Bernie Kitts as the person to see regarding a new Lexus. I'm now passing the recommendation on to others. Bernie knows his stuff. Cars, people, service, process, et person to see regarding a new Lexus. I'm now passing the recommendation on to others. Bernie knows his stuff. Cars, people, service, process, etc. He made the transaction easy and (I'm almost ashamed to admit it) fun. Sure, the car looks great, has a terrific set of features and has that all important new car smell, but what really made the experience was someone previously unknown to us... Bernie. The showroom is what I expected. The cars are what I expected. Even the service facility was what I expected (albeit generally not seen). What I didn't expect was Bernie. We had visited other dealers of various similarly priced brands (including Lexus) before visiting Lexus of Rockville and frankly, were kind of perplexed over how poorly they treated their potential customers to be. This was not the case with Bernie. He figured us out quickly, got to the point and made the pricing simple. You gotta love that. By chance, we picked up the car on Bernie's day off. While others filled in for him (thank you so very much AJ, you too far exceeded our expectations), Bernie made it a point to come in and spend a couple of hours with us reviewing details of the car and its myriad features. Let's recap: * A large, clean, nicely appointed well-lit showroom with lots of bright, shiny cars to see and drive. * A service department that sports well-kept heated bays and spotlessly clean floors. * A customer waiting area that has a managed snack bar stocked with drinks (hot and cold) and an assortment of sweets. * An attractive receptionist that actually tries to help you find what/who you're looking for. * A finance person that makes the dull part of the process simple and quick (thank you too Brian, you did a great job). * Bernie. YMMV, but I doubt by much. More