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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,215 Reviews
Call Dealership (301) 781-6878
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15501 Frederick Rd.

Rockville, MD

20855

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2,215 Reviews of Ourisman Lexus of Rockville

May 15, 2024

Omar is the best in the service department. I will not go anywhere else!!! He is so helpful ... has all the knowledge and saved me a ton of headache!!! More

by Anaslex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Perez
Report | Print
May 15, 2024 -

Ourisman Lexus of Rockville responded

We're so glad to know that Omar from our service department at Ourisman Lexus of Rockville was able to provide you with top-notch assistance! We appreciate your loyalty and look forward to helping you again in the future.

Helpful
May 15, 2024

Exceptional service as usual, from an Amazing Service Advisor. Would highly recommend Lexus of Rockville. Thank you Brendan. More

by dawkinsdonnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Bart
Report | Print
May 15, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to know you had an exceptional experience with Brendan at Ourisman Lexus of Rockville. Your recommendation means a lot to us - safe travels until we see you next time!

Helpful
May 15, 2024

Vince is a fantastic service advisor! I have purchased and serviced vehicles from this dealership for the past 15-20 years and the entire team from sales to service are always profession More

by Ruby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie (sales), Josh (sales), Aaron (service) and Vince (Service)
Report | Print
Helpful
May 15, 2024

Jimmy was so helpful! He made our experience seamless, and was very kind and professional. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
Report | Print
Helpful
May 14, 2024

I received great customer service from the entire service department and was well taken care of. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Report | Print
May 15, 2024 -

Ourisman Lexus of Rockville responded

David, we're thrilled our team demonstrated our commitment to customer service and provided attentive service! Thank you for choosing Ourisman Lexus of Rockville. Safe travels!

Helpful
May 14, 2024

We absolutely loved our experience with Bill. He was super knowledgeable and exuded patience, professionalism and attentiveness to our needs when accommodating our constraints and requests. Our More

by EK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh, Seth, Amal
Report | Print
May 15, 2024 -

Ourisman Lexus of Rockville responded

We're over the moon to know that Bill and our team at Ourisman Lexus of Rockville made your experience a memorable one! Your kind words mean so much. We look forward to seeing you again when it's time for your next vehicle purchase. Safe travels until then!

Helpful
May 11, 2024

Excellent service at Ourisman Lexus of Rockville. Omar was outstanding! I will recommend this Dealership. More

by Maximoj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Perez
Report | Print
May 13, 2024 -

Ourisman Lexus of Rockville responded

Maximoj, it's great to know that Omar provided excellent service at Ourisman Lexus of Rockville. Thanks for your recommendation!

Helpful
May 08, 2024

Communication between myself and the Service Department was excellent. I especially liked receiving the written estimate on my phone and then a call from Brad to discuss additional service recommendations. More

by Dorothy Seder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Report | Print
May 08, 2024 -

Ourisman Lexus of Rockville responded

Dorothy, we're glad to know that you appreciated our communication and valet service at Ourisman Lexus of Rockville. Thanks for recognizing Brad's efforts too!

Helpful
May 07, 2024

The negotiations and after that was pleasant. No trying harsh tactics to make a sale . More

by ssrusso1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr Tony Rincon
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May 07, 2024 -

Ourisman Lexus of Rockville responded

Thank you for stopping by to leave a wonderful review for Ourisman Lexus of Rockville! We hope you enjoy your new ride!

Helpful
May 04, 2024

Jin Bae showed throughout our dealings that he understood my needs and was committed to meeting them. I have recommended him to my friends. Everyone I met at the dealership was professional and pleasant. More

by decurley
Recommend Dealer
Yes
Employees Worked With
Seth Hamm, Kenneth Poerstel
Report | Print
May 06, 2024 -

Ourisman Lexus of Rockville responded

Decurley, we're delighted to know that Jin and Kenny provided such a positive experience at Ourisman Lexus of Rockville. We appreciate your recommendation! Enjoy the ride in your new vehicle.

Helpful
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