Ourisman Lexus of Rockville - Service Center

Great service experience Called on a Saturday afternoon not knowing if someone could help me with my problem but to my surprise I was able to drive up, get an estimate and i Called on a Saturday afternoon not knowing if someone could help me with my problem but to my surprise I was able to drive up, get an estimate and it was fixed by Wednesday. Shawn and the service crew were excellent. More

Awesome customer service! Shawn and the entire service crew are top notch and so courteous. They always take such great care of my cars and are quick and extremely efficient! Shawn and the entire service crew are top notch and so courteous. They always take such great care of my cars and are quick and extremely efficient! Will definitely continue to take both of my Lexuses for service here! More

Pierre and the Service Department Team My car was serviced for a recall. The entire experience from the day I scheduled my appointment to the next day the vehicle was serviced was the best My car was serviced for a recall. The entire experience from the day I scheduled my appointment to the next day the vehicle was serviced was the best experience. I have owned 4 Lexus and have went to dealerships in MD & VA. Lexus of Rockville was the best with the best service department. I past Lexus of Silver Spring daily and I WILL never take my car there for service again! More

The best ever The only I can say is all department service , sales it is the best experience on dealer I have ...very professional, customer service the best ...if The only I can say is all department service , sales it is the best experience on dealer I have ...very professional, customer service the best ...if do you want buy a car and follow service like a king come to lexus of rockville. I got a gx 17 and rx.350 17 I'm so happy ..ask for Arnold the best sale guy ever... Thank you Roberto castillo More

They are good listeners, quick service and great workmanshi, Great service good listener and problem solver very attentive to your needs makes sure you are satisfied with the service I would easily recommend Pi Great service good listener and problem solver very attentive to your needs makes sure you are satisfied with the service I would easily recommend Pierr More

New Lexus Owners Finally stepped into the Lexus family because of a great team. Special thanks to Mike Pharzam (hope I spelled the name correctly) and Chris Morris fo Finally stepped into the Lexus family because of a great team. Special thanks to Mike Pharzam (hope I spelled the name correctly) and Chris Morris for a great buying experience. More

Great Experience Set appointment, cordially greeted by Joe Harris, he answered by concerns HONESTLY, all concerns were handled. The entire atmosphere was very Professi Set appointment, cordially greeted by Joe Harris, he answered by concerns HONESTLY, all concerns were handled. The entire atmosphere was very Professional. This is my third Lexus bought from Rockville Lexus and I will continue to deal with them. More

Great Service experience! Stopped in the Rockville Lexus dealer for service last night and got great service. It was time for my 15,000 mile check up and I was in and out in a Stopped in the Rockville Lexus dealer for service last night and got great service. It was time for my 15,000 mile check up and I was in and out in an hour. Very comfortable waiting room with fresh chocolate chip cookies and Diet Pepsi! Plenty of tvs to watch the news and I was out in less than an hour! Thank you Rockville Lexus! More

Sevice Visit Routine visit ... handled by Jimmy Baker ... always helpful, always informative ... and consistent with my earlier visits for a variety of items since Routine visit ... handled by Jimmy Baker ... always helpful, always informative ... and consistent with my earlier visits for a variety of items since initial purchase in 2012. More

Unethical business practices The service department of Lexus of Rockville attempted to charge my wife $4,300 (!) by stating that the hard drive of the navigation system had been The service department of Lexus of Rockville attempted to charge my wife $4,300 (!) by stating that the hard drive of the navigation system had been corrupted and needed replacement. In reality, the problem with the navigation system could have been fixed by applying a Technical Service Bulletin (firmware update), which was exactly the procedure followed by another Lexus dealership in the Washington DC metropolitan area. We have reported the incident to the Lexus Executive Office in Plano, Texas. Meanwhile, I strongly warn every potential customer about the unethical business practices of Lexus of Rockville. More