Ourisman Lexus of Rockville - Service Center

VIP Service received! Dropped my vehicle off for my first complimentary 5000 mile service after purchasing my Lexus 350 RX in October of 2017 there. Gerard, the Used Car Ma Dropped my vehicle off for my first complimentary 5000 mile service after purchasing my Lexus 350 RX in October of 2017 there. Gerard, the Used Car Manager attended to me and corrected some difficiencies that I encountered when I purchased my vehicle by replacing all the parts. The service was performed in a timely manner. Thank you Gerard for taking responsibility and making it right. A very satisfied customer. And thank you to Jose for his excellent service too. More

GREAT EXPERIENCE! My experience at the Lexus Dealer was great! I can always count on Jim Baker to make me feel comfortable about my service. He is knowledgeable and pro My experience at the Lexus Dealer was great! I can always count on Jim Baker to make me feel comfortable about my service. He is knowledgeable and professional. He is truly the best! Alexandra Douglas More

Jim Baker is clearly the best service man ever. I have referred others to him and they agree. He is THE BEST!!!!!!!!! He teaches me so much about my SUV. He looks out for me and treats me with di I have referred others to him and they agree. He is THE BEST!!!!!!!!! He teaches me so much about my SUV. He looks out for me and treats me with dignity and respect. I am an old woman and he treats me with dignity and respect. You are fortunate to have him. More

Terrific Service with Clean & Comfortable Lounge! From the moment you pull into the extremely clean and efficient drop off bay you'll feel comfortable that your car's best interest is the highest prio From the moment you pull into the extremely clean and efficient drop off bay you'll feel comfortable that your car's best interest is the highest priority for the team at Lexus of Rockville. Immediately being greeted by a service consultant (I worked with Henry - he's top notch!) to quickly discuss what's needed and then pointed to the comfortable lounge area to relax and catch a whiff of some freshly baked cookies. After a reasonable amount of time goes by, Henry came by to discuss everything the service tech found and recommended. He made sure to describe everything to me so that I could make an informed decision. Another short wait, couple more cookies, and the car is all set. I highly recommend Lexus of Rockville! More

positive experience Generally I am happy with this Dealership. It is very friendly and professional service center. Employees are polite and helpful. The waiting room is Generally I am happy with this Dealership. It is very friendly and professional service center. Employees are polite and helpful. The waiting room is excellent . More

GREAT SERVICE! I have no complaints regarding Lexus of Rockville, since I bought my 2007 Lexus ES 350 I had nothing but great experience with Sales, Finance and late I have no complaints regarding Lexus of Rockville, since I bought my 2007 Lexus ES 350 I had nothing but great experience with Sales, Finance and lately with the service that I get from the Service Department. My latest experience with Airbag recall/replace was great. Thank you. Lexus of Rockville! More

Good experiences with Service Department Been getting my car serviced here for years. They are generally very good. The last ccouple of times I went, I did not have an appointment, but they t Been getting my car serviced here for years. They are generally very good. The last ccouple of times I went, I did not have an appointment, but they took me anyway. The customer waiting area is fairly comfortable with the combination of chairs and tables on which you can work. The bathrooms are clean. The continental breakfast in the morning and cookies in the afternoon are appreciated. Only reason for not giving five stars is that they are more expensive than the independent Lexus-certified mechanic just down the road.The main reason I go to Rockville Lexus for service is because of their convenient hours. The other mechanic I go to does not have weekend or evening hours. More

50000 mile service As always, I was pleased with my service experience for my Lexus RX. Joe Harris and his team did a great job and Joe explained all details and cost f As always, I was pleased with my service experience for my Lexus RX. Joe Harris and his team did a great job and Joe explained all details and cost following evaluation by the technicians. Services was completed on time and for the price indicated. More

Excellent experience Jose made this experience excellent! I have been working with him for years, and he's always responsive and explains exactly the need for the work bei Jose made this experience excellent! I have been working with him for years, and he's always responsive and explains exactly the need for the work being performed. I trust his knowledge of the Lexus cars and trucks and values his advice. He always keeps me informed of the status of the work being performed and when my vehicle will be ready for pick up. More

Good Fast Service The gentlemen who take the cars in and send them to be repaired are knowledgeable and try to give the fastest help available. Loaner cars are easily The gentlemen who take the cars in and send them to be repaired are knowledgeable and try to give the fastest help available. Loaner cars are easily given if the problem solving and repair is lengthy. I am always happy to have my car repaired there. More