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Ourisman Mazda of Rockville - Service Center

Rockville, MD

4.8
99 Reviews

99 Reviews of Ourisman Mazda of Rockville - Service Center

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February 29, 2024

Josue was very lovely to work with. He was a smooth salesman and showed me several services that I need and I accepted to do it and he promised me a discount. I also cannot pick up the More

by sharondoner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josua Parada
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Mar 01, 2024 -

Ourisman Mazda of Rockville responded

Thank youfor the 5 star review. It sounds like you had a positive experience with the salesman! It's great that he was able to showcase services you needed and offer a discount, making the transaction even more beneficial for you. Additionally, the flexibility in holding onto your car until you're able to pick it up demonstrates excellent customer service. We are glad to hear that you're pleased with the overall experience.

Helpful
February 28, 2024

Called at 5 pm about a problem and got a 7 am appointment! Awesome. All done within 24 hours of knowing that there was a problem. My daughter drives the Mazda to work so important to minimize dow More

by annemariegrosewater
Recommend Dealer
Yes
Employees Worked With
Alex M in Service
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Mar 01, 2024 -

Ourisman Mazda of Rockville responded

Thank you for your feedback. It's great to hear that we were able to accommodate your schedule and minimize downtime for your daughter's car.

Mar 01, 2024 -

Ourisman Mazda of Rockville responded

Thank you for taking the time to leave a detailed review! Our top priority is excellent customer service, and we're grateful you experienced that during your recent service visit. Glad to hear you were able to quickly schedule an appointment and had your vehicle ready within 24 hours. We'll be sure to keep up the great work. If you have any suggestions for how we can make your next visit a 5-star one, please reach out to our General Manager, Loc Truong, directly at Loc@OurismanCars.com. Thanks for supporting Ourisman Mazda of Rockville and take care!

Helpful
February 28, 2024

Timely and excellent service. Convenient wait room. Thorough inspection with explanation provided. Excellent advices and recommendation. More

by Max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex malavakis
Report | Print
Mar 01, 2024 -

Ourisman Mazda of Rockville responded

Thank you for the 5 star review. We're delighted to hear that you had a positive experience with the wait room and the inspection process!

Helpful
February 17, 2024

Excellent personal communication. Early drop off and late pick up is very convenient. Transparent pricing! More

by Berbvet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Feb 19, 2024 -

Ourisman Mazda of Rockville responded

Thank you for your positive feedback! We strive to provide excellent communication and convenience for our customers. We're glad you found our early drop-off and late pick-up options convenient, and we aim to maintain transparent pricing to ensure a smooth and transparent experience for all our customers

Mar 01, 2024 -

Ourisman Mazda of Rockville responded

Thank you for the 5 star review! We're thrilled to hear that you had such a positive experience! Excellent personal communication is key in ensuring a smooth process, and it's wonderful that the drop-off and pick-up times were convenient for you. Transparency in pricing is also crucial, and we're glad to hear that it was upheld.

Helpful
February 05, 2024

Excellent service experience! Quick, friendly, and near where I live. I couldn’t ask for more. More

by brtn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Feb 15, 2024 -

Ourisman Mazda of Rockville responded

Thank you, brtn, for taking the time to leave a review! Our top priority is excellent customer service, and we're thrilled you experienced that during your recent service visit. We'll be sure to tell our efficient and friendly team members to keep up the great work. If your Mazda needs anything, we're here and happy to help. Thanks for supporting us and being a member of the Ourisman Family! We look forward to welcoming you back.

Helpful
February 02, 2024

Horrible ever car service experience! Dropped car with service advisor Hector and tech Kevin on Jan 30, 2024, for a car service after taking car to thorough detailing, vaxing and wheel tr More

by Irina Etobayeva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector Vargas-advisor, Kevin Romero-technician
Report | Print
Feb 15, 2024 -

Ourisman Mazda of Rockville responded

Irina, thank you for taking the time to share your feedback with us. We apologize sincerely for your less than ideal service visit. This is not the level of customer service we are known for. We will be sure to address your concerns regarding the stains and miscommunication with our team to ensure a similar situation does not occur in the future. I have forwarded your comments to our General Manager, Isaac Chee. He has been working with his team to gather the facts and identify a solution to your satisfaction. If you have any questions, please contact him directly at Isaac@OurismanCars.com. We will be in contact. Thank you for helping us improve and have safe travels.

Helpful
February 01, 2024

The dealership has always been thorough in inspections, and the staff are consistently clear and concise in explaining what has to be done right away, and what could be put off. I trust them completely. More

by markferebeesmith
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Feb 15, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your 5-star review, markferebeesmith! We take genuine pride in the excellent customer service we provide, and we're thrilled you experienced that during your recent service visit. Glad to hear our team thoroughly inspected your Mazda and took the time to explain the repair process. We're grateful for your trust and will be sure to keep up the great work. Thanks for supporting Ourisman and enjoy the rest of your day! :)

Helpful
January 12, 2024

Josue Parada was my service provider and was very courteous and helpful during my visit for an oil change. This plays an important role when I decide where to take my car for maintenance and repairs. More

by Anetra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Parada
Report | Print
Jan 19, 2024 -

Ourisman Mazda of Rockville responded

Thank you, Anetra, for taking the time to leave a review! We're thrilled to hear about your positive experience working with Josue at Ourisman Mazda of Rockville. Glad they were courteous and professional throughout your service visit. We'll be sure to pass your kind words on and tell them to keep up the fantastic work. If you or your Mazda needs anything, we're here anytime! Thank you for supporting us and enjoy the rest of your day. We look forward to your next maintenance visit.

Helpful
January 12, 2024

This rating is for the dealership as a whole, not of the individual I dealt with directly for the most part. More

by salangrant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J. Parada
Report | Print
Jan 19, 2024 -

Ourisman Mazda of Rockville responded

Thank you very much for your 4-star review, salangrant! Excellent customer service is our top priority, and we're grateful you experienced that during your recent service visit. If you have any feedback for how we can make your next visit a 5-star one, please reach out to our General Manager, Loc Truong, directly at Loc@OurismanCars.com. He will be grateful to address any concerns you had regarding communication and workmanship. Thank you for your business and take care!

Helpful
January 08, 2024

Excellent service, anticipates my needs, treats me like my time is valuable. If they don’t know the answer, they find out. They don’t make promises they can’t keep. Parking is at a premium but the staff is More

by acmorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
Report | Print
Jan 19, 2024 -

Ourisman Mazda of Rockville responded

Thank you for the 5-star review, acmorris! We're delighted to hear about your positive experience working with Josue and the rest of our team. Glad they anticipated your needs, answered your questions, and respected your time. We'll be sure to tell them to keep up the great work. Thanks, too, for your feedback on the video review while your Mazda was being serviced. If you or your vehicle needs anything, we're here anytime. Have safe travels and take care!

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