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Ourisman Mazda of Rockville - Service Center

Rockville, MD

4.8
98 Reviews

98 Reviews of Ourisman Mazda of Rockville - Service Center

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April 26, 2024

This is the best service I have ever received. Joey Springer is my service manager. He is professional, friendly and knowledgeable about my car. I’m glad I may have him today. I would like to nomi More

by Shaoching03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Springer
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Helpful
April 10, 2024

Service was great and on time. I am very satisfied with the service I received. More

by nazypooya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
Report | Print
Apr 11, 2024 -

Ourisman Mazda of Rockville responded

Thank you for taking the time to share your feedback! We're thrilled to hear that you were satisfied with the service you received and that it was delivered to you promptly.

Helpful
March 30, 2024

Great service at Ourisman Mazda Rockville. Prompt. Ready when expected. All work completed. No surprises! All good! More

by bonnielaplaca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, Service Dept.
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Apr 03, 2024 -

Ourisman Mazda of Rockville responded

Thank you for sharing your positive experience at Ourisman Mazda Rockville! We're thrilled to hear that you received great service that was prompt, efficient, and delivered exactly as expected. Providing a seamless experience with no surprises is always our goal, and we're delighted that we met your expectations

Apr 03, 2024 -

Ourisman Mazda of Rockville responded

Thank you for sharing your positive experience at Ourisman Mazda Rockville! We're thrilled to hear that you received great service that was prompt, efficient, and delivered exactly as expected. Providing a seamless experience with no surprises is always our goal, and we're delighted that we met your expectations

Helpful
March 27, 2024

Service as promised, on time, transparent about pricing and offered a coupon discount I hadn’t known about. Like the video review after service. More

by Eat and Run
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
Report | Print
Mar 28, 2024 -

Ourisman Mazda of Rockville responded

We're pleased to hear that you found our service to be as promised, punctual, and transparent regarding pricing. It's great to know that you appreciated the additional benefit of a coupon discount and enjoyed the convenience of the video review after service. Thank you for your positive feedback, and we look forward to serving you again in the future!

Helpful
March 22, 2024

Excellent first time experience with the Mazda Service Dept staff. Very satisfied and a job well done. More

by jw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Ourisman Mazda of Rockville responded

We're thrilled to hear that you had an excellent first-time experience with our Mazda Service Department staff and that you're very satisfied with the job done. Thank you for your feedback, and we look forward to serving you again in the future!

Helpful
March 17, 2024

Hector, in service, did a thorough job helping me. I am very satisfied with my experience and I have gotten all the service for my car completed at Ourisman. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Report | Print
Mar 18, 2024 -

Ourisman Mazda of Rockville responded

We're glad to hear that Hector provided thorough assistance during your visit to Ourisman, and we're pleased to know you're highly satisfied with your experience. Thank you for entrusting us with all your car service needs!

Helpful
March 15, 2024

I was very satisfied with the service at The Mazda Ourizman. It was easy and quick to drop the car. The technicians sent me the video communication explaining what is the problem and all was handled w More

by Msukh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loc Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2024 -

Ourisman Mazda of Rockville responded

Thank you for the 5 star review and feedback. We're delighted to hear you were satisfied with the service provided. We look forward to serving you again for your Mazda service needs!

Helpful
March 05, 2024

They are reliable and the service was great, they even send you a video of the entire multi point inspection with all the details More

by Christy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey and Kevin
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Mar 07, 2024 -

Ourisman Mazda of Rockville responded

Thank you for the 5 star review Christy. We truly appreciate the feedback.

Helpful
February 29, 2024

Fixed right the first time! Tech was informative and explained issues in a comprehensive manner. More

by Mars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Salmon, 5 star
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Mar 01, 2024 -

Ourisman Mazda of Rockville responded

Thank you for your feedback! We're glad to hear that the tech was informative and explained the issues comprehensively.

Helpful
February 29, 2024

Josue was very lovely to work with. He was a smooth salesman and showed me several services that I need and I accepted to do it and he promised me a discount. I also cannot pick up the More

by sharondoner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josua Parada
Report | Print
Mar 01, 2024 -

Ourisman Mazda of Rockville responded

Thank youfor the 5 star review. It sounds like you had a positive experience with the salesman! It's great that he was able to showcase services you needed and offer a discount, making the transaction even more beneficial for you. Additionally, the flexibility in holding onto your car until you're able to pick it up demonstrates excellent customer service. We are glad to hear that you're pleased with the overall experience.

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