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Ourisman Toyota 40 - Service Center

Edgewood, MD

4.5
95 Reviews
Call Service Center (410) 709-0765

95 Reviews of Ourisman Toyota 40 - Service Center

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April 24, 2024

They were very helpful and friendly. They found a coupon to help with the service. More

by Jrichards 4926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curtis
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May 02, 2024 -

Ourisman Toyota 40 responded

Thank you for taking the time to share your feedback with us, Jrichards! Our top priority is excellent customer service, and we're grateful you experienced that during your recent service visit. We'll be sure to pass your kind words on to Chris and the rest of our team. Thanks, too, for your feedback on the coupon -- hope it helped you get a great deal on repairs! If you or your Toyota needs anything, please give us a call or visit our website. We're grateful to have earned your business and look forward to serving you in the future.

Helpful
April 22, 2024

Chris is great to work with at all times. . alway happy to assist above and beyond. Tnx More

by Dorothy Hammond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Ourisman Toyota 40 responded

Thank you for taking the time to share your feedback with us, Dorothy! We value the staff highlight for Chris and will be sure to pass your kind words concerning his friendliness and knowledge on to him. We're grateful to have him on our team. If you have any suggestions for how we can improve our communication and workmanship to make your next visit a 5-star one, please give us a call. We appreciate your business and look forward to your next visit.

Helpful
April 13, 2024

It is fast and reliable service provider service center. I really appreciated and happy with the service. More

by san
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nik Bratton
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Ourisman Toyota 40 responded

Thank you so much!

Helpful
March 27, 2024

Everyone was very kind and professional. Service was great will definitely recommend this service department to others. Thank you Frank and Grant !! More

by tcruz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Monks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2024 -

Ourisman Toyota 40 responded

Thank you!

Helpful
March 22, 2024

Quality service. Great price. Always efficient. My service writer, Don Ward, was great. I will be back. More

by jadams1016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Ward
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Mar 25, 2024 -

Ourisman Toyota 40 responded

Thank you so much!

Helpful
March 11, 2024

I've been to all 3 Toyota service centers in the area, but today was the first time I felt impressed to leave a review. My service advisor Michael E was incredibly well informed about technical issues, b More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Eaves
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Mar 12, 2024 -

Ourisman Toyota 40 responded

Thank you Kevin!

Helpful
February 29, 2024

Chris was very polite and professionable. My visit for my service was very good. Thankyou. More

by menagiasca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2024 -

Ourisman Toyota 40 responded

Thank you!

Helpful
February 14, 2024

Service staff is very good about explaining what the technician found when servicing the car. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2024 -

Ourisman Toyota 40 responded

Thank you Jim!

Helpful
February 11, 2024

service has gotten expensive and i getting to the point where i just can’t afford it anymore More

by cdg2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Jackson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Click
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Ourisman Toyota 40 responded

Thank you for your feedback.

Helpful
February 11, 2024

their price for maintenance is overpriced especially for an hour it will take to replace the item. I'm taking my problem some place somewhere else. More

by cdg2000
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kusterer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Monks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2024 -

Ourisman Toyota 40 responded

I appreciate the feedback!

Helpful
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