Ourisman Volkswagen Rockville - Service Center

Service advisor, Scott, was great: efficient and nice! All service was performed exactly as requested by me. Love the lobby and snacks and coffee: The Best! I was at one of your competitors the other d All service was performed exactly as requested by me. Love the lobby and snacks and coffee: The Best! I was at one of your competitors the other day and they had closed the coffee machine due to Covid; I was not pleased! Thank you! Natasha & Holly 😉🐶 More

Brought car in for service. Scheduling person (Sara) was extremely professional; same person processed my drop off and returned was indifferent. No one called me to tell me my car was ready after 2 days, I extremely professional; same person processed my drop off and returned was indifferent. No one called me to tell me my car was ready after 2 days, I had to call. The parts was 20% of what I paid, the rest was all labor. Expected better service for the price they charge. More

Staff is always very helpful and knows what is needed. They explain it very well. I also like that they wash the car at the end. They explain it very well. I also like that they wash the car at the end. More

I worked with Jesus Santanilla. He is friendly, reliable, and very helpful to customers. He is very knowledgeable about car services. I had to service a WV Tiguan. and very helpful to customers. He is very knowledgeable about car services. I had to service a WV Tiguan. More

Great experience with Jesus who greeted me as soon as I walked in, I told him the reason I was there and immediately took my keys to have the car check walked in, I told him the reason I was there and immediately took my keys to have the car check More

I just had my 30k mile maintenance done the prices are reasonable the service rep is very friendly, he helped me to get a discounted price and I also got a complimentary Car wash. reasonable the service rep is very friendly, he helped me to get a discounted price and I also got a complimentary Car wash. More

Service personnel exemplified sincere interest in addressing my service needs. Personnel was courteous and efficient . Problem was corrected in a very timely manner.Would rate A+ addressing my service needs. Personnel was courteous and efficient . Problem was corrected in a very timely manner.Would rate A+ More

The service was fast, being completed in one hour. The service desk was courteous and helpful. I would appreciate it if he would be assigned to me next time. service desk was courteous and helpful. I would appreciate it if he would be assigned to me next time. More

As always, since 2007 a great dealership Purchased my 2008 Eos from this dealer and have maintained regular service visits since. The vehicle is always returned in spotless condition and the Purchased my 2008 Eos from this dealer and have maintained regular service visits since. The vehicle is always returned in spotless condition and they honor appointment times . The waiting area is comfortable and I particularly like the “quiet” room for Internet use. The service advisors are a pleasure to interact with and I would recommend this facility,to anyone! Thank you Gustavo! More

I called in to make the appointment which was quick and easy. I made sure to mention the recall on my car. Friendly, helpful staff. Updates provided regarding service. Everything was taken care of efficien easy. I made sure to mention the recall on my car. Friendly, helpful staff. Updates provided regarding service. Everything was taken care of efficiently. More