I have recently finance a Dodge Avenger SXT from Oxmoor Chrysler Dodge Jeep Ram dealership in Louisville Kentucky on August 15th. Before we finance the vehicle we noticed some imperfections on the car such as scratches and dents on the exterior of the vehicle and the interior of the vehicle underneath the glove compartment console the lining would fall down which they informed us that they would fix those issues if we purchased the car. They also told me that they would payoff full for my trade in. We also had an EPP pricing discount for bottom dollar of the vehicle. The next day I went through the paperwork and did not understand how they came about to get such a large number that was being financed. I called them on August 16th to get an exclamation on the documents. I was still working on August, Friday the 16th so I had to show up after I got off work at 7:30pm. The finance manager Dennis Brimm was there that I spoke with and could not tell me how that number came about and told me that I would need to come back on Saturday, August 17th to speak with the general sales manager, Tim Robinson. I then explain to him that I was going to Lexington to see my sister that I barely get to see and that I was not going to be able to be at the dealership on Saturday and the primary signer would be out of town. When I was out of town I noticed that my uconnect bluetooth was not pairing it would say uconnect not available. So I then go back to the dealership on Sunday, August the 18th with the primary signer and still did not get any closure on the paperwork. Then I go on to explain that the uconnect bluetooth was not working. Before financing the vehicle Tim Robinson the general sales manager, Dexter Golden the sales manager, and Chris Cannon the salesman assured me and the primary signer that it came with the vehicle. They were trying to get it fixed while I was there Sunday, August 18th but told me that I would have to come in and make an appointment to get a technician to look at it. So again I left the dealership on Sunday with no resolution on the vehicle. They have called me and told me that they have made an appointment on Tuesday, August 20th to bring in the car to fix the interior and exterior of the vehicle and that they were going to troubleshoot with the uconnect bluetooth. I had originally purchased new rims for the vehicle that the dealership was ordering but never once did they tell me how much they were and still have no answer to this day so I have decided that I did not want the rims on Monday, August 19th, which I made several attempts to get in contact with someone but never got a call back. I go in at 8 o'clock Tuesday, August 20th to drop off my car and explain to the lady at the counter about the situation on interior and exterior and the uconnect bluetooth not working. I again explain to her that I do not want the rims that I have originally wanted on the car that they need to fix the paperwork without the rims included with the purchase. The primary signer showed up at 8:40am to get more closure on the paperwork and the rims that we did not want. He called me throughout the day and told me that for them to take back the rims that we would have to pay a restocking fee for something that I did not see, for something that was not placed on the car, for something that I did not know the total amount for the rims. The primary signer tells me that Tim Robinson the general sales manager told him to make a deal with parts instead of Tim Robinson taking care of it. Parts are willing to take back the rims and send us a check for the rims minus the restocking fee instead of them re doing the paperwork without the rims so now the paperwork says that we have rims that we did not get and that we are paying interest on something that we do not have and then he goes on to explain to me that the reason that the uconnect bluetooth was not working was due to that the package of the vehicle did not include that, it just came with the capability of it and if wanted it that we would have to pay for the package. The primary signer left at 3:40PM that day and still did not get any closure on the paperwork. I called a man name Tracy from I'm assuming the customer service department on Wednesday, August 21st wondering how my purchased was and I go on about my experience. I said that the car needs to have the uconnect Bluetooth function that works because that's what we were told and the paperwork needs to be redone and whoever he needs to contact to make that happen he said that he would do so. After that phone call with him I received one from Tim Robinson at the dealership saying that he would install the Bluetooth at no cost to me but he would still not redo the paperwork for the rims.
On August the 23rd I and the primary signer met with Evan Harn the General Manager of Omoor Chrysler Dodge Jeep RAM to go over the paperwork and other closers of the deal. Within that conversation he confronted me and the primary signer that we did not get the EPP discount on the car due to the information that the primary signer gave to Dexter Golden and Tim Robinson was not working. He agreed that once the primary signer got the correct information for him that he would reimburse us for the difference of the vehicle. So then the primary signer was trying to get the information but unfortunately we cannot get ahold of that information that day. Then we go and work out a deal for the rims. I finally get the answer how much the rims cost which is $4,000 and Evan Harn was only going to reimburse us for only $1,400. He would not negotiate anymore. Evan Harn then goes on saying that if we want to make a better deal then we have to go talk to parts. As a consumer I am appalled about me and the primary signer having to stretch out this far for something he should be doing. We were the ones purchasing a vehicle and he should be stretching out his arms and legs trying to help out the situation not telling us what we need to do. Given the fact that the rims are $4,000 including labor that was never performed on the car we were still going to have to pay for that. Within this meeting that we had with him he quote unquote said that he's in this business to make a profit of us, which I think is pretty arrogant to say in front of a customer. While we were there I and the primary signer decided that we wanted to cancel the easy care gap warranty because we were deceived and lied too about EVERYTHING. The total reimbursement back for cancelling the warranty was $3,155. We also go further in to explain that I am still getting phone calls from Sam Swope dealership from my previous vehicle that I traded in saying that I am late on my payment. I have told Sam Swope several times that I no longer have possession of the vehicle that I traded in at the Oxmoor dealership. Sam Swope has no record of the dealership ever contacting them saying that they are going to pay off the vehicle. Evan Harn said that it could take up a few weeks for them to send them a check but he would call them to notify that they are doing so. After that I pick up my car because it was still at the dealership from getting the interior and exterior finished and the uconnect bluetooth installed. The primary signer and I go around and inspect the vehicle and we noticed that there was an imperfection on the driver side tail light. It looks like there is a wide faded white line going through the inside of the tail light. And it's pretty noticeable. Me and the primary signer go in and try to get the key from parts and confront them about the marking. They said Oh I noticed that too. But they didn't even try to fix it or call us about it; they just assume that we weren't going to notice. With this kind of service that we have experienced at this dealership we didn't even want them to fix the tail light. As we were about to leave Evan Harn gave us a copy of the check that they are sending Sam Swope to assure us that they were going to take care of that. Whenever I got home I called Sam's Club to see if they got a call from Oxmoor dealership saying that they were taking ownership of the vehicle and they said no. That's another lie made by the dealership that Evan Harn would call them notifying them that the dealership receive that vehicle as a trade.
On August 24th the primary signer finally got the information that the dealership needed to get the car epp pricing. I get a call on August 28th saying that they have a check written out to me and the primary signer for the adjustment on the vehicle. The amount was $4,090. The amount was a combination of the adjustment of the vehicle and the adjustment rim reimbursement. I go up there on the 28th of August to sign a general release document over the acceptance of the check. I read through the general release form and I've noticed that they have spelt my name wrong. Confronting them about it they said to rewrite the correct spelling beneath the incorrect spelling of the name and to initial it.. I have never experience such incompetent service in my life. They have plenty of documentation with my name spelled correctly but yet on a general release form inquiring of receiving a check they spell my name wrong. I asked them to make a copy of the form so I can leave with the form and the check in hand.
Just when I thought it was over I get a letter from Oxmoor Auto Group on September 17th. It stated that I needed to get in contact with the runner Phillip Schad to make arrangements to meet at the Indiana license branch for the transfer of the vehicle. I call him to see if he would be available on September 24th at the local license branch and he said that would be fine. I bring all documentation that was required of me and the primary signer for us to properly do the transfer of the vehicle. While we were at the DMV they told us that there was a delinquency fee of 21 dollars due to the fact that we have had the car longer than 30 days but yet to get a plate. But I wasn't notified of making arrangements at the DMV until the 17th. Phillip Schad said that he would write us a check for that amount. Then the DMV also had a problem with the purchase order receipt and were the dealership marked the rebate as dealership manufacturing discount and that they took taxes after the discount and not before. Therefore we could not accomplish it finalizing the transfer that day and we had to wait until we have received a call from Phillip schard saying that the errors have been corrected. Almost a week later I didn't receive a call from Phillip, instead I had to call him on the 30th of September knowing where he was in the progress. He then goes to explain that he spoke with Tim Robinson about the situation and he said that they have already cut us a check for the expense and that they weren't going to fix the paperwork. Which is on comprehensible since we got the check on August 28th and we didn't go to the DMV untill September 24th. The dates don't add up. Phillip Schad said that Tim Robinson was supposed to call us regarding the information and I explained to Phillip Schad that I have not yet received a phone call from Tim Robinson. Phillip Schad also said before we got off the phone that he would contact Tim Robinson to give us a call. By then I go ahead and call the dealership to speak with Tim Robinson but the secretary said that he was not working that day. I go ahead and ask for Evan Harn and the secretary said that he was with a customer. I left a message with a secretary for Evan Harn to call me back. He neglected to call me back that day before he left. I have yet to get in touch with Evan Harn and Tim Robinson about the tag situation.
On October 1st I call the DMV to get more closure on what the dealership needed to fix in regards of the transfer. I then call Phillip Schad and explained to him what the DMV wanted and he said he would give me a follow up call after he gets done at the DMV that day. It was around 6:00pm that day and I still have yet to get a call from Phillip Schad. So I called Phillip Schad to see were he was in the progress of straightening out the paperwork. He goes to explain to me that the paperwork should be done by tomorrow and then I constructed a time and date to meet up once again at the DMV.
With all the stuff that I have been through with this dealership I can say for sure as a fact I will never buy another car from any Oxmoor dealership. I have been getting the runaround, wasting my valuable time on effortless employees that do not care about my business. I have been torn up about this situation for a long time and I cannot imagine anyone else going through the pain and suffering I have underwent from this car buying experience. I have never been so hurt at the fact that people have lied straight to my face at the dealership. I am crossing my fingers I do not have to deal with them anymore after this tag situation because it pains me to even go to the dealership to see people that don’t care. There is a no self-integrity at this business and honestly I feel sorry for every single one of them that have to stoop down so low to make a living.
Did you find this review helpful?