I took my 300c which I purchased a little over 8 months ago in on May30th, actually it was towed into the dealer. The car wouldn't go into drive, I was told it wouldn't be looked at until middle of the week, that week came and went and nothing, then another week came and went and still nothing, no follow up, no update. I had to initiate all contact. The reason why my car was sitting on the lot and not in service? They were understaffed for transmission techs, they have only 1 technician.
No loaners so I racked up 3 rentals, finally got a loaner last week. I haven't been re-reimbursed for yet by Chrysler because they haven't indicated it a warrant-able claim, even though the transmission is out of the car being repaired, I'd call that warrant-able claim under power train, wouldn't you? So who knows how much longer now.
I had to chase down every update on my own, it's already a hassle being without my vehicle so having to chase down updates is just insult to injury.
The Service Advisers can't do anything because they're just a middle man so to speak, I guess they're there to vent to, I don't know.
I bought certified pre-owned thought it would be a good move and provide me some even better service. Nope, I got a free tow, $600 in rental fees, have made a payment on the car while it sat on their lot.
It's been a nightmare that I hope I can save anyone from.
As soon as the car is fixed I will be literally driving it from their dealership to another dealership and trading it in, it's not worth the hassle of keeping and worrying about what may go wrong next that will have it sitting for another month and a half or more because of a specific service staffing issue which will ultimately become the customers problem.
Right now I'm at 5 weeks without my car, I may end up having made 2 months worth of car payments on a car sitting at their dealership, or more who knows at this point.
All I can think about is trading this car in and never looking back at the Chrysler brand and this dealership's service.
Don't take the risk, move on, I'm learning that the hard way so you don't have to.
I Recommend This Dealer:
Only talked with David the Service Advisor
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