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Pacific BMW
Glendale, CA
3,783 Reviews
Since 1982, our family owned dealership has been serving customers in the Glendale area. We love working in SoCal, and we want to help you get into your next BMW or pre-owned vehicle. Our friendly staff is always upfront and honest with you. We want you to have a transparent car buying experience whether you are shopping in our Glendale dealership or if you are simply browsing online. We will show you where our numbers come from, and we will tell you everything that you want to know about the car buying process.
This team believes that the customer is always right. They want to help you through every part of the car buying process, and they are always ready to provide you with individual attention so that you get a car shopping experience that is custom tailored to you. It is this attention to our customers that allows us to attract people from all across Los Angeles County, Orange County, and the rest of SoCal. So if you are from Los Angeles, Alhambra, Beverly Hills, Burbank, Pasadena, or any of the surrounding areas, you should come down to Pacific BMW and see everything that we can do for you.
BMW is different from the other cars out there. These are driver’s cars. Vehicles that always deliver when it comes to performance, handling, and luxury. This is what a car was meant to be. If you want to see what’s so special about a BMW, we would be happy to show you right where in Glendale. We have a complete inventory of BMW vehicles including models like 3 Series, 5 Series, 7 Series, X5, X3, and more. You can test drive any one of these models right here or you can browse through them all online and do all your research right on our website. We are always happy to help your customer find the ideal vehicle. You can even shop by color.
We realize that sometimes the ideal vehicle isn’t new. Sometimes you need a pre-owned vehicle. We have a variety of manufactures in our used inventory, but a vast majority of the vehicles we offer our BMW vehicles. Not only do we have a huge selection, but many of our used BMW models are Certified Pre-owned. We also have a full selection of Factory Demo vehicles. If you want a BMW, whether it’s new, used, or even certified, Pacific BMW is the best place to start.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,783 reviews
May 17, 2024
Service was carried out well. However, the communication on the status and pickup was very bad. Even though Ben was assigned to our reservation he never was involved in our car se However, the communication on the status and pickup was very bad. Even though Ben was assigned to our reservation he never was involved in our car service. A lady associate (don’t remember her name) handled our drop off. She said Ben was not available but she was very courteous and took care of the drop off. We dropped off the car on a Friday afternoon so she told us it will only be ready on Saturday which was fine. We received a video by text on the inspection of our vehicle (very impressive). Then radio silence. Not a peep. We called the service dept multiple times on Saturday late morning and early afternoon they kept forwarding our call to Ben’s vm. Obviously we didn’t hear back from him. Finally after multiple calls to the dealership we spoke to someone in service who said our car is ready on Saturday around 3pm. We went there and the pickup was smooth. We are surprised and disappointed with our first experience with BMW service. We have owned Lexus’s for the past 25years and we may have been spoiled by their superb service. We are assuming this is a one off case at BMW - it may not be Ben’s fault - he may have had an emergency or was sick. However, automated AI system should have been smart enough to rectify the break in the communication chain. More
by ssutharshana
Verified CustomerEmployees Worked With
Helpful May 17, 2024
Excellent Service advisor, he is very knowledgeable. My car was fixed and returned to me on time. Thanks again Haybert ! My car was fixed and returned to me on time. Thanks again Haybert ! More
by Lourdes Rivas
Employees Worked With
May 17, 2024
Great service and communication from the service advisor Amie. She handled everything in a timely fashion Amie. She handled everything in a timely fashion More
by kevinarman
Employees Worked With
May 17, 2024
Service advisor was very helpful and friendly. Made the process very pleasant with no issues Made the process very pleasant with no issues More
by DDVINENTTY
Employees Worked With
May 17, 2024
Pacific BMW is one of the nicest dealership I have been to. Professional staff, especially Amie to. Professional staff, especially Amie More
by maratmanucharyan
Employees Worked With
May 15, 2024
The dealership was very clean and was a nice location. Service was quick and efficient. Service was quick and efficient. More
by Sam
Employees Worked With
May 15, 2024
Patrick is great. He is very professional and attentive to our car requirements. He goes above and beyond in assisting us in our care selection. Never experienced any He is very professional and attentive to our car requirements. He goes above and beyond in assisting us in our care selection. Never experienced any high-pressure salesmanship from patrick. More
by Jblack8
May 13, 2024
It was a pleasure working with Haybert he's very professional and attentive. Very knowledgeable professional and attentive. Very knowledgeable More
by Nerses
Employees Worked With
