2 years ago I was car shopping for my very first car and happened to stumble into Pacific BMW while on Brand in Glendale. I never dreamed I would be able to afford a BMW - but that day I happened to be at the right place at the right time to meet the right person. I walked in and was approached by Domenic Condemi. He never once tried to sell me on the car but was extremely patient and let me test drive one of the cars on the lot. I immediately fell in love and told him I would be back for the car, though at the time I'm not sure he completely believed me. After two days of calling to check to make sure my car was still there, I went in and leased my first car. Domenic took his time to explain the process to me and made absolutely sure I was comfortable with my purchase.
Fast forward 2-years later and I'm in an even nicer car and KNOW I got the absolute best deal around, yet again. I couldn't imagine going anywhere else. The entire staff at Pacific BMW is extremely friendly and quick to greet you. Their showroom is the nicest around, clean, complementary snacks and drinks, pens, mints even mouthwash in the bathrooms. I've had to bring my car in for service several times and each time I was given a loaner and never had to wait very long. They also do a pretty good job with paring you up with people who have previously helped you so you can build a relationship with the service people. This dealership has the absolute BEST deals and the largest selection of cars. It's family owned and it shows. I have not met one person from here who didn't make me feel like I was part of their family. I honestly could never imagine getting a car from any other dealership or any other person. I never once doubted the deal I was getting nor felt the need to shop around elsewhere. That's something that is hard to find. The exchange of my old lease and the signing of the paperwork for my new car took about an hour this time around and was seamless. Alonzo was my super friendly Lease Return Specialist and took about 20 minutes to examine my car and sign off on everything. They didn't ding me for a thing! He was extremely friendly and got the job done quickly so I didn't have to wait. (Thanks Alonzo!) Isam, in the Finance Department, explained everything to me and got me in and out within 10 minutes as well. Again, never a doubt in my mind I was making the right decision.
I can not praise Pacific BMW, their staff or Domenic enough. It's hard to find good, honest people - nonetheless honest salesmen, but they have somehow Nailed It! Pacific, you are doing everything right! I highly recommend if you're looking to purchase a car you stop by BMW and see Domenic! He's earned my business and friendship for life - and that's the way car buying should be!
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