My Review Of Pacific BMW:
We've previously purchased 5 cars from Pacific. We went there recently after initial negotiations to buy an X5.Our salesperson was cooperative and tried to make a sale. We left not having reached an agreement, but after several e-mails and phone calls over the next few days, we reached an agreement on Wednesday evening; $700 over invoice.Our reciprocal e-mails confirmed the sale and since we had to turn in our leased vehicle asap, we were anxious to close the deal. The salesperson told us to come in Saturday morning to sign all the paperwork. He put a sold sign on the car we bought-it was the only one like it there and we really wanted it. In the meantime, we provided all our information to complete the forms.On Friday afternoon, we were told that sales manager, Chris Choe,sold our car to someone as he got $2000 over invoice! This is confirmed in an e-mail.When they realized how horrible that sounded, they back peddled and said it was a dealer trade.Regardless, we had a deal and their actions violated the agreement they had with us.We couldn't believe they did this and when we asked to speak with Mr. Choe,we were refused.The salesperson felt very badly and acknowledged how wrong this was.We've been customers there for years, but will never do business with them or anyone associated with them. They're untrustworthy, unprofessional and unethical. We ended up going to Valencia BMW and had a wonderful experience and purchased a vehicle from them.
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