Pacific BMW - Service Center

Terrible work Took my 2013 E92 M3 for 15k service and to repair malfunctioning rear PDC (Parking Distance Control). Their 'master mechanic" overfilled the engine o Took my 2013 E92 M3 for 15k service and to repair malfunctioning rear PDC (Parking Distance Control). Their 'master mechanic" overfilled the engine oil (the iDrive screen showed yellow warning) and the rear bumper (which had to be removed to replace the PDC sensor) had its mounting tabs broken on the passenger side (found out months later after noticing that the bumper was loose at that corner after some hard driving) and a dent. Wound up taking the car to another dealer to have the oil drained (the Pacific BMW's SA first offered to send a flatbed to bring my car back, but later asked me to call BMW Roadside Assist - bs!). As for the bumper, I discovered it months later, so it remains that way on the car and I haven't bothered contacting them [(a) they most likely will not accept responsibility due to time lapsed, and (b) there's no way I'd let them touch my car again]. Had I know about the poor-rating that this site showed about Pacific BMW, I never would've taken my car to this dealer. More

Rude Service Advisor All they want from you is money and they will be Rude to you when they don't get it. Never going to this place back and I don't recommend this place a All they want from you is money and they will be Rude to you when they don't get it. Never going to this place back and I don't recommend this place at all. More

Purchase two BMWs here. The purchasing process was okay with no shadiness or problems. The service department, however, is very poor. I used them a few times a couple of years ago, had alot of problems with no shadiness or problems. The service department, however, is very poor. I used them a few times a couple of years ago, had alot of problems including damage to the exterior while in service, and decided to avoid them for a while. About 2 years later I gave them another try and they are still just as bad. You typically only get BMW loaners from the dealership you buy from, so even though the price and purchasing process here is good I wouldn't recommend buying here as you'll get stuck with their terrible service department if you want a loaner car. BMW North America doesn't do much to regulate their dealers, so most aren't under any obligation to provide exceptional service or loaner cars as Lexus, Mercedes, Infiniti all do. The typical service from all the dealers I've visited is poor enough that it makes the overall ownership of a BMW a negative experience and this will certainly be the last one I own (2011 750i). Major waste of time so far and I will be ending my lease early. More

Most EXPENSIVE service! Don't go there except for scheduled warranty service that you don't have to pay for. I went to Pacific BMW for a scheduled service on a 1-year old BMW and they told me I n scheduled warranty service that you don't have to pay for. I went to Pacific BMW for a scheduled service on a 1-year old BMW and they told me I needed a wheel alignment (they were probably right) - for $330. Since I didn't know I would need that before my service appointment I had no chance to research prices at other places but I did have time while I was waiting for the car to be serviced. I found that their price ($330 for a 4-wheel non-active suspension) was a complete rip-off and every other BMW dealership within 50 miles charged significantly less (including Beverly Hills BMW at $150). I pointed this out to the service adviser who spoke to the manager but the manager wouldn't budge at all on the price. Apparently she didn't care to keep me or the people I know with BMWs as customers. I will certainly not buy my next BMW there or ever get a service there again. More

The main reason I am writing this review is because I am very disappointed with this dealership when it comes to taking extra care of my vehicle. I took my vehicle in one day for an oil change plus getting very disappointed with this dealership when it comes to taking extra care of my vehicle. I took my vehicle in one day for an oil change plus getting my Iphone 4S to sync with my vehicles bluetooth. I got my vehicle back with a dent on my drivers side door. The service advisor told me that I was not able to use my Iphone with this vehicle because it was too new and not on the list of phones to use with my 2009 BMW X3. However they agreed to have my door repaired properly. As far as my phone was concerned they told me to go back to the dealership I purchased the vehicle to get the access code for my blue tooth, because in order for them to do it they were going to charge me $150 to retrieve the code. That was fine with me! Therefore, I drove a total of 100 miles going and coming back, and I got my problem resolved. The iphone 4S does work with my vehicle, unlike what the advisor told me that it wouldn't. And now to get the point! This isn't the first time I have taken my vehicle to this dealership for servicing. This is the second time they have damaged my vehicle. Prior to this vehicle I had leased a 2007 vehicle from them and there was damage done to my vehicle again. Is it my luck or is it careless people they hire to work on expensive vehicles. Now you are all wondering why I kept on going back to the dealership. Well I figured it can't happen again! Plus it's close to where I live. Well after my last visit I found out now that after all the problems they have caused me as a customer, they don't want to service my vehicle anymore. It's so hilarious that a company causes a customer grief and makes you feel like that you are the bad guy. My advice to everyone try to avoid this dealership for any service work to be done. Plus they also try to push customers to get extra stuff done at your own expense when it is not necessary. More

after having such a horrible experience at beverly hills bmw i have been dreadinghaving to go back to bmw for anything. but, since i purchased the extended warranty for service i had to take it for the yea bmw i have been dreadinghaving to go back to bmw for anything. but, since i purchased the extended warranty for service i had to take it for the yearly service. i expected the worst but greg made the whole experience awesome. an honest, nice guy wanting to give his best, who'da thunk? he even went above and beyond to figure out my bluetooth that hasnt worked since i purchased the car from beverly hills. see greg for the best experience i've ever had at a dealership. More

very testingly good. it found it interesting how they did what they did. very personable, good knowledge and over all really wonderful to deal with. Wish there were more care parts for me to choose from so I what they did. very personable, good knowledge and over all really wonderful to deal with. Wish there were more care parts for me to choose from so I could customize my ride and get personalized service. for future reference I would love some bucket seats to be there More

Went in with a simple problem- noisy weather stripping leaking air. Three visits and three attempts, no satisfaction. Shop foreman "test drove" the car, deemed it fixed, noise reappears on the way home th leaking air. Three visits and three attempts, no satisfaction. Shop foreman "test drove" the car, deemed it fixed, noise reappears on the way home three minutes after getting on the 134. When I starting calling management everyone shut down and just stopped responding or returning calls. Way to Fail pacific bmw. More

These guys are inconsitent with what they say or do. I have had 4 cars purchased from them over the past years and generally they top off the oil for free if the car is under warrantee. Depentds which ass have had 4 cars purchased from them over the past years and generally they top off the oil for free if the car is under warrantee. Depentds which associate you get they make a subjective decision if they want to charge or not. It's realy not about the money it's the inconsistency of service. I would not recommend them. More

Went to Pacific BMW out of convenience since it is near my house and it was definitely an unexpected but pleasant surprise! My experience with dealerships in the past has made me nervous but after coming i my house and it was definitely an unexpected but pleasant surprise! My experience with dealerships in the past has made me nervous but after coming in to just "look around" I was pleasantly surprised with the sales process and got a great deal on a lease. I had to come back a month later to get an item fixed (I knew about it at the time of my lease) and even that was a great experience warranty work was covered and got my car back the same day! I was so happy with the whole thing that I even bought myself a BMW chain from their store. Overall far exceeded my expectations and will continue to be a Pacific BMW customer! More