Reason for Visit: Service
I recommend this dealer: No
My Review of Pacific Nissan:
Oh, where to begin! We purchased a brand new 350Z, which was probably the worst decision we ever could have made. The car was an ultimate lemon, needing the transmission replaced within 3 months of owning the car. It was fine for about a year, but then we noticed the transmission was breaking again. We took it to Pacific Nissan and were told that the clutch was worn out (we've owned plenty of manual cars and never had this happen) and they wouldn't even LOOK at the transmission until we agreed to pay the $3,400 to replace the clutch. They were INCREDIBLY RUDE and INSISTED that we raced the car, although the car was only driven 5 miles to and from work every day. We took excellent care of it -- it was always in a garage, kept sparkling clean, and never, ever raced!!! Nissan recommended the "upgraded" clutch, which was supposedly beefier and wouldn't wear out as quickly. It sounded good, so we let them put that in. They called us to say that what we thought was the transmission dying was actually the clutch, and now that it's been replaced, the car is in perfect working order. Well, just pulling out of the lot, we could tell that the transmission was still having trouble... and on top of that, the clutch now made a horrible grinding noise. We drove it around the block and brought it right back. We said, "the transmission is NOT fixed and the clutch is TERRIBLE." They told us that's what the beefier clutch sounds like. We asked them to take it out and put in the regular clutch. Their response??? We had "used" the clutch, so they couldn't/wouldn't replace it. Upon further inspection, it turned out that the transmission needed to be replaced a third time, then about a week later, a fourth time... when the fourth transmission came in, it was broken, so really, the car went through FIVE transmissions in under three years. The clutch continued to make the grinding noise. This was an absolutely TERRIBLE car and an absolutely TERRIBLE DEALERSHIP. They are rude, lie, and don't stand by their work. I also spent about 20 hours trying to contact Nissan Corporate, and what it came down to was--and this is a direct quote from Corporate--"we really don't have any say over what our dealerships do. If they don't want to replace your clutch, we can't make them." DON'T BUY A NISSAN!
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