Pacifico Mazda

Everyone at Pacifico made the buying process very easy. I would recommend them to anyone looking for any of the brands the dealer offers. It was a great experience. I would recommend them to anyone looking for any of the brands the dealer offers. It was a great experience. More

I was looking to buy a 2014 Mazda 6. I wanted to get haggling out of the way, so contacted some dealerships around my area for quotes and what not. Kyle was always quickest, most courteous and genuinel haggling out of the way, so contacted some dealerships around my area for quotes and what not. Kyle was always quickest, most courteous and genuinely helpful. I enjoyed my interaction with Kyle so much, I chose to buy my car from Pacifico Mazda, even though Piazza Mazda was willing to sell for $50.00 less. One caveat I had was that while they said they had my car, they didn't. They said it shows on their inventory but wasn't there. Not a huge deal as I was not in a hurry to buy the car. Jason Oquendo was the sales person who worked with me. Jason is very down to earth, pleasant and professional. He gave me absolutely no pressure and made me feel very comfortable. I really appreciated how he was genuinely wanting to make sure I was compeletely satisfied. It was a very pleasant experience and I wound recommend to my friends! More

This was a great buying experience. It was the first time I visited Pacifico after dealing with another dealer for my last three transactions. I can't tell you enough how glad I am I made the switch. time I visited Pacifico after dealing with another dealer for my last three transactions. I can't tell you enough how glad I am I made the switch. Mr. Delvechhio and the team at Pacifico Auto Group were extremely polite, helpful, and made the experience a pleasure. I was hesitant to switch dealers but once I sat down and talked with Mr. Delvechhio all my concerns were gone. I would recommend to anyone if they are looking for a great buying experience to visit this establishment, and Mr. Angelo Delvechhio specifically. This was a top notch buying experience. More

My wife and I were very pleased with our experience at Pacifico Mazda. Angelo Delvecchio greeted us in the lot and we explained to him we just wanted numbers for a CX9. We had purchased a new Mazda 5 in Pacifico Mazda. Angelo Delvecchio greeted us in the lot and we explained to him we just wanted numbers for a CX9. We had purchased a new Mazda 5 in 2012 at Pacifico so we had no intention on buying another car. Angelo brought us inside and introduced us to Brain Green and Jerry DeMary. Angelo explain to Jerry what we wanted.Jerry than preceded to explain to us the difference between buying and leasing.Angelo then went over the numbers with us and we were pleased at what we saw. Angelo made us feel very comfortable and relax and at no time did we feel pressure. We decided to lease the CX9 and are very please with our decision. We would recommend Pacifico Mazada and Angelo Delvecchio to our family and friends for the service we received. Jack Kettell was also great to deal with in finalizing the lease.We will be a return customer. More

I had been thinking about getting a new car, but was definitely not planning on purchasing yet. I took my 2009 Hyundai Sonata in for routine service and to my amazement I left with my gorgeous 2014 Mazd definitely not planning on purchasing yet. I took my 2009 Hyundai Sonata in for routine service and to my amazement I left with my gorgeous 2014 Mazda. Problem being, I met Jodi...she is actually fabulous to have as a salesperson. NEVER in all my years of buying cars have I been made to feel so comfortable. We actually had a real conversation about trading in my Hyundai for a Mazda. Best decision I could have made, everyone tells me how much I will love this car, and that they have had Mazda's in the past and how trouble-free they are. I appreciate the fact that when or if I have a question, Jodi will respond immediately or point me in the right direction. Although there were some glitches along the way with lost paperwork, Jodi even made me laugh about that...Again, best salesperson I have ever had the pleasure of doing business with. p.s. and she is funny as all get out... :) I really enjoyed my buying experience... More

I WAS READY FOR A NEW CAR. I DRIVE A CONVERSATION VAN FOR TRIPS WITH THE GRANDKIDS. I LOVE MY VAN, BUT THE GAS MILEAGE IS A NIGHTMARE. I STARTED TO RESEARCH CARS, LOOKING PRIMARILY FOR GOOD GAS RESULTS, AS W TRIPS WITH THE GRANDKIDS. I LOVE MY VAN, BUT THE GAS MILEAGE IS A NIGHTMARE. I STARTED TO RESEARCH CARS, LOOKING PRIMARILY FOR GOOD GAS RESULTS, AS WELL AS AN EXCELLENT RATING. MAZDA CAME ON MY RADAR AFTER SEEING A BULLETIN BOARD ON RT95. IT SEEMS EVERY TIME I WAS READY TO CHECK OUT THE MAZDA FOR MYSELF, IT WAS SNOWING. PHILADELPHIA CAR SHOW TO THE RESCUE! I WAS ABLE TO SEE, TOUCH, CLIMB INTO ALL THE CARS ON LIST. THE MAZDA 3 STOLE MY HEART, WHEN I THOUGHT I WAS SHOPPING WITH MY HEAD, BUT MAZDA3 STILL MET ALL MY REQUIREMENTS. PACIFICO WAS CLOSE TO HOME, SO AFTER SEVERAL CONTACTS WITH ONLINE SPECIALIST KYLE KEEHN, AND A DAY WITH NO SNOW FORECAST I SCHEDULED MY TEST DRIVE. I MET JODIE DELIA AND KNEW I WAS IN THE RIGHT PLACE. I FELT LIKE I HAD KNOWN JODI ALL MY LIFE. SHE WAS AS EXCITED AS I WAS TO DRIVE THE MAZDA 3. JODIE IS NOT A TYPICAL 'SALESPERSON" SHE IS DOWN TO EARTH, FRIENDLY AND COMFORTABLE. BUYING A CAR IS A BIG DEAL AND NOT ALWAYS AN EASY DECISION. JODIE TOOK AWAY THE JITTERS. BEFORE I LEFT WITH MY NEW BLUE BEAUTIFUL MAZDA 3 I HAD AN APPOINTMENT FOR MY FIRST SERVICE, JODIE ALL READY KNOWING MY BUSY SCHEDULE, I KNEW ALL THE NEW GADGETS. SO I LEFT WITH MY CAR AND A NEW FRIEND. I ALSO WORKED WITH JACK KETTELL IN THE BUSINESS OFFICE. JACK WAS GREAT. HE HANDLED ALL THE DETAILS OF REGISTRATION. MAINTENANCE & WARRANTY OPTIONS EFFICIENTLY AND QUICKLY. I LEFT WITH EVERYTHING I NEEDED, INCLUDING JACK'S BUSINESS CARD AND CONFIDENCE I COULD CALL ON JACK IF NEEDED. PACIFICO IS JUST THAT KIND OF DEALERSHIP! More

Ryan worked with me to setup the purchase of a 2012 Mazda 3. He was very attentive to my needs and always followed up with me. Craig filled in for Ryan when he was out. Since the car was for my daughter I 3. He was very attentive to my needs and always followed up with me. Craig filled in for Ryan when he was out. Since the car was for my daughter I was very impressed with the time he spent explaining the car to her. It was late Friday night and we were there passed 10 pm but Craig never rush us. I also want to say what a great just Cliff does as service manager. Since I now have 3 Mazda's in the family I deal with Cliff quiet often, He is always pleasant and upbeat and genuinely concerned about the service Pacifico Mazda delivers. More

The level of customer service and professionalism from the staff, especially the sales person Cynthia and Jodi, is unsurpassed at Pacifico. I have purchased many vehicles in my time and cannot remember ev the staff, especially the sales person Cynthia and Jodi, is unsurpassed at Pacifico. I have purchased many vehicles in my time and cannot remember ever being so comfortable and secure in the decision as I was at Pacifico, mainly due to the service I received. I found the vehicle online, viewed the user friendly website, physically went to the indoor sales location on my day off, took a test drive and was thrilled. More

When I needed to purchase a new car I started with an internet search that referred me to two Hyundai dealers in the Philadelphia area. I checked off both dealers expecting to receive follow-up from bot internet search that referred me to two Hyundai dealers in the Philadelphia area. I checked off both dealers expecting to receive follow-up from both. One dealership responded immediately - Pacifico Hyundai - via email - and then followed up with a telephone call. I spoke with Kyle Keehn. Kyle was very pleasant and also informative. He explained that I would qualify for a special rate because I had contacted Pacifico via the internet and he also gave me quotes for different models that would be of interest to me. He told me that his area of sales was dealing with internet responses and he was going to transfer me to the salesperson who would have more in depth information and specifics about what was available for me. I was transferred to Lamont Dean. Based on experiences of buying a new car, I was braced for "getting through" what in the past had not really been enjoyable experiences. I was pleasantly surprised by my experience at Pacifico. My conversations with Lamont Dean began on a Friday and he answered any questions I had and called me back with any additional information, when necessary. I went to Pacifico Hyundai on the following Monday, traded in my car, and drove home in a new Hyundai! At all times, Lamont Dean was personable and helpful and he went out of his way to come up with a deal that worked for me. In the few hours that I spent working out details, there was never an unpleasant moment – he made me feel relaxed and I never felt like I was being pushed or forced. Brian Green was the person who handled all the contracts and paperwork and he was very efficient and also pleasant and ensured that the experience was not overwhelming in any way. I also met Jodi Delia, another salesperson at Pacifico. She introduced herself to me and, with a big smile, congratulated me about my new car – a lovely woman and her friendliness just added further to making my experience there a pleasant and positive one. I also spoke with a couple of other employees there. Unfortunately, I cannot recall there names - but everyone was most pleasant. Back to Lamont - I cannot say enough good things about Lamont Dean! My impression is that he is a good and decent human being and it shows through. He knows all the details of his job, but also seems to like his job and likes helping the people he meets. He was good to me. When I was leaving, he told me that I was now part of the Hyundai family and to let him know if I needed help with anything in the future and that he looked forward to a long relationship. A very nice man. (Lamont – I expect that you get to read this – so –I’m saying again – thank you!) I'm pleased to say that my impression, in general, of the Pacific dealership, was very positive. There was an overall feeling of friendliness and congeniality – to the customers – but also amongst the employees. The environment was busy but not in a stressful way. I think it must be a good place to work! I bought my last Hyundai at another dealership but on occasion I used the service department at Pacifico and I recall that the experience was good. I guess I will be seeing more of them now that I have bought a new car there and will be using them for all the regular servicing! p.s. I had to "Select vehicle brand purchased/considered" before I could submit this review and the only option was "Mazda" and that is what I selected - when, in fact, the brand I purchased was a "Hyundai." More

After communicating with the internet department, my husband and I and our 14 year old son went to Pacifico to purchase the Mazda CX-5 we had decided we wanted. We only went to Pacifico because they ha husband and I and our 14 year old son went to Pacifico to purchase the Mazda CX-5 we had decided we wanted. We only went to Pacifico because they had the CX-5 with the options I wanted in stock. Upon arrival at around 11 am, we were greeted by an individual (he never asked us our names or told us his) and, in response to my asking for Kyle, said that Kyle was in the internet department, not Sales, but that he could help us. He turned out to be Michael Conahan (oddly, he is not one of the employees listed on their website or as a choice on this form.) We told him we wanted to see/test drive the car about which I was speaking to Kyle. We first walked around the parking lot looking for the right car, then we began driving around to other lots looking for it. Could not find it. When he went in to inquire, he found out that the car I was looking for was the one in the showroom just feet away from the desk he sat at. What a waste of time. We then proceeded to negotiate. Well, we did. Michael had nothing to say at all. He simply took what we said to the Sales Manager, Brian Green, who then took over the whole process-including actually showing me some quirky features of the car. Once we made an agreement and decided to proceed, it was probably around 12:30. Michael began to tell us that it would take time to "prep" the car and we would have to be "in line" for financing. As this was the holiday season and we had tons to do and had our college daughter at home waiting for us, I told Michael I would prefer to leave and come back later to pick up the car. He said he wouldn't advise that because we would lose our place in the finance line. As for the prep, it "wouldn't take long" because they have two guys working on it at one time. We agreed to proceed. We saw them take the car from the showroom floor. We sat with Michael who said absolutely nothing to us. When I saw other customers eating soft pretzels, I asked Michael if there were soft pretzels somewhere so my son could eat something. It was well after lunch at this point. Michael pointed to a hallway and said they might be back there. And we could purchase beverages. We continued to wait. I watch the other sales people meet with other people. The salesperson next to us met with 3 different groups of people and sold them cars in the time we sat there in silence and hunger. Michael did schedule an oil change for the car we hadn't yet purchased--he said he was required to do so. They get evaluated on it. At some point, Michael disappeared for over an hour. We had no idea where he went or what he was doing. It was around 2pm. When he returned, around 3 or 3:30, he advised that he had "done a favor" for someone and ran out of gas doing it and had to walk back to the dealership because no one would answer the phone. In the meantime, no one had been advocating for us or doing anything for us actually. The sales manager was definitely aware that we were there, sitting alone, doing nothing. Still no lunch for any of us and we are not allowed to leave because we risk losing our place in line for financing. We are now confused because the two guys who were prepping our new car, had had the car for almost 3 hours. Then, it appeared. I went to go look at it. Unbelievable. The only thing the guys in prep had done was vacuum the floor. This was a car that had been in the showroom. There were fingerprints everywhere, dust and dirt everywhere in the car, including on the seats, and all they had done for the 2.5 hours they had the car was vacuum the floor. There was even tons of dirt in the grill of the car so I am pretty sure it wasn't even washed. WHAT WERE THEY DOING ALL THAT TIME? Michael got some cleaning fluid and started to clean the interior of the car. I kept finding more and more that they hadn't done. It was a disgrace. Michael asked if I wanted them to redo. I said I could not be there for any more hours. And, there was no reason to expect a different result. Then, finally, around 4:30pm we get into finance. EVERY SINGLE PIECE OF PAPER HAD THE WRONG INFORMATION ON IT. According to the finance woman, our salesman or Brian Green gave her the wrong information regarding the term and amount of the financing. WOW! Interestingly, when we told her about how the car was so filthy after being "prepped" for 2 hours, she was not surprised at all and looked at the clock noting that the supervisor there was now gone so there was no point in taking it back there because it would not be done right anyway in his absence. (Not sure that matters because he would have been there when the car was there in the first place...) Finally, at 5pm, it is now dark outside. We are ready to leave. Michael told us nothing about how the car worked; his only concern was to pair up my phone I guess so he could check that off the list with the scheduling of the oil change. I asked him about the Sirius subscription period--wanted to confirm it was 4 months--he said it was 3-WRONG. My husband asked him how large the gas tank was-Michael said-13 gallons. I had to correct him-it is 15 gallons. I then drove the car home in terror because I did not know how anything worked. We couldn't get the navigation to work and we had a 40 minute drive home on I-95. So scary. When we got home we had left the car outside the garage. When I went out to start the car to then put it in the garage, I couldn't get the car to work. I was in a panic. The key did nothing. I went in the house and got the other key and it worked. It turns out, we were given a key to a different car so we only had one key that was the right one. Additionally, we discovered that the prep guys had forgotten to install the $200 cargo cover we had purchased. Keep in mind this dealership is 40 minutes from our home--we were not going back there for things that should have been done right in the 6 hours we had been there. We demanded they overnight our key and send me a check for the cargo cover. They agreed to do that. In reviewing the materials, it appears that the salesman was supposed to go over all of the workings of the car with me. It also appears that a label was supposed to be put on the car windows to let me know who to call for assistance in the case of a breakdown. To this day I have no idea how to get access to the Mazda Assistance program that comes with the car for 3 years and for which I cancelled my AAA. Additionally, the car has a feature--City Assist Brake--something like that--which I paid extra for in a package--and I don't know exactly how it works but I have had a couple of experiences where it should have kicked in and didn't. I half wonder if I paid for something else I didn't get. The Volvo dealer takes you on a mini track to show you how that feature works--Michael didn't even talk about it. He probably has no idea. What is really disturbing is that I was told over and over again that I would be getting a survey from Mazda which would ask me to rate/discuss my sales experience. I NEVER RECEIVED IT. I asked Pacifico about why I never received it and they said they had no way to suppress it but do you think that it is a coincidence that I never got the survey? I don't. Finally, they send me multiple letters, like one on December 5th, thanking me for my purchase and asking me to refer people there--but there is no name or signature on the letter--only an open space for one. "Sincerely, ----------------------------." Every single letter sent is unsigned like that. I recall other dealers not only signing the letter but giving me business cards. We have purchased many, many cars over the years. Hondas, Toyotas, Acuras, etc. We have never had such a poor purchase experience. I would not want anyone else to experience this. ' More