Pacifico Mazda

After visiting about 15 dealerships (not exaggerating) we decided to try Pacifico aiming to buy a Kia or Hyundai used sedan. We barely got through the gate and Lamont came out to meet us. He was friendly b decided to try Pacifico aiming to buy a Kia or Hyundai used sedan. We barely got through the gate and Lamont came out to meet us. He was friendly but not pushy. We told him what we were looking for and he knew what was in stock and where it was precisely on the lot. Unfortunately, it started pouring rain. Lamont brought us in and sat us down and discussed our options and using a calculator was able to get us an idea of what price range we should be looking for, etc. With the bad weather we decided to come back another day to walk around and test drive. Our decision to return to Pacifico was based soley on the customer service and attitude of Lamont. When we returned Lamont was able to work with us and after talking a bit more he informed us about Mazda which we did not consider and after crunching the numbers and test driving we bought a new Mazda2. Lamont even came in on his day off to sign the final papers with us. We could not be more happy with our purchase or the customer service provided to us by Lamont as well as the other Pacifico staff we talked with (Brian Green, Carol Fahy and a newer employee). I definitely plan to recommend Lamont and Pacifico to anyone looking for a vehicle. More

I initially spoke with Brian Green and explained my dis-satisfaction with another Mazda dealer a few years ago. I knew exactly which car I wanted and exactly how much I was willing to pay for it. At th dis-satisfaction with another Mazda dealer a few years ago. I knew exactly which car I wanted and exactly how much I was willing to pay for it. At this point, he was able to work everything out for me. He asked me to speak with Ryan Daly when I arrived to the dealership. Ryan handled all the details QUICKLY & PROFESSIONALLY. As opposed to other dealers who say one thing and then do another, Pacifico and its sales team are number one in my opinion. I definitely would recommend them to my friends or family. More

Graig Starn was personable, patient, friendly, helpful, knowledgable, and very thorough and made my car buying experience very pleasant and stress free. Would definitely shop Pacifico Mazda again for my n knowledgable, and very thorough and made my car buying experience very pleasant and stress free. Would definitely shop Pacifico Mazda again for my next vehicle. More

Lamont was very helpful in assisting me with my leasing experience. Although car purchasing can be daunting, Lamont was a pleasure to work with and was patient and courteous throughout the process. I recei experience. Although car purchasing can be daunting, Lamont was a pleasure to work with and was patient and courteous throughout the process. I received an amazing deal for my lease and could not be happier with my vehicle! More

James Fisher was very friendly when I went to Pacifico Mazda to lease a new mazda 6 2014. He made sure that I got the exact car I wanted, and was honest about the possible monthly payments. He even help Mazda to lease a new mazda 6 2014. He made sure that I got the exact car I wanted, and was honest about the possible monthly payments. He even helped me add the new car to my insurance plan and stayed on the phone with the agent. Most importantly, he got all the paperwork and lease material ready so that the process was very speedy and smooth. Thanks James! More

Clifford is always amazing. He greets everyone with a smile and has a way of making a rainy day seem to be the brightest and best. Thank you Clifford! smile and has a way of making a rainy day seem to be the brightest and best. Thank you Clifford! More

Everyone was extremely accomodating and willing to work the prices and payments to my standards. I feel I got a great deal and this was my second car bought through this dealership. James was able to i the prices and payments to my standards. I feel I got a great deal and this was my second car bought through this dealership. James was able to inform me on the differnet features and benefits of each model. Cythia is always interested in how the process is going and likes to receive updates on how the family is enjoying the car. Overall the Pacifico Mazda team has always made us feel at home and are willing to help with anything. More

I had the pleasure to have Andrew help me through my car buying experience. He put me at ease,as I was nervous, and he explained everything to me so that I understood everything, and I was not uncomfortable buying experience. He put me at ease,as I was nervous, and he explained everything to me so that I understood everything, and I was not uncomfortable about asking questions. He was very informative, friendly and made sure I was familiar with my car before I left. He was wonderful, and before I left I felt more like family than a customer! wonderful dealership to work with, but better yet, wonderful atmosphere and warm wonderful people Thank You Andrew!! More

James did a great job getting are payments where we needed them and got us out of his old car with no problem I wanted to leave this post to let people know you need to come and see fish needed them and got us out of his old car with no problem I wanted to leave this post to let people know you need to come and see fish More

Had a great experience here. I got an estimated price through the AAA auto buying program, in which you enter your zip code and the car model/options you want, and it gives you an estimated price for var through the AAA auto buying program, in which you enter your zip code and the car model/options you want, and it gives you an estimated price for various dealerships in the area (Pacifico is AAA certified, always a good sign). I called about this price and left a voicemail with Cynthia, their internet sales manager. She called me back immediately (within 5 minutes), offered me a price that was $500 below the AAA quote, and within an hour emailed me the quoted price and sticker for the specific car model/options/color I was looking for (including the VIN number for the specific vehicle). If you're new to car buying, this is a pretty big deal. Other dealerships (Sussman, for example) won't email you a hard quote with price and VIN number for a specfific car. This is because the "price" they give you on the phone/internet includes rebates you're often not eligible for (and they will try to mark up the price in other ways like individual options on specific vehicles). So being able to go in with an exact price on a specific car (down to the VIN number) is a huge plus. I called a few days later to check if the car was available. Cynthia was out, but my call was again promptly returned by Brian, the sales manager, who checked the VIN number, told me it was still in stock, and was very clear and direct in discussing price and payment options. Much to my surprise, when I told them I would come in tomorrow to purchase it, they actually held the car for me--this is not something I would expect from any dealer, as they obviously want to sell a car whenever they get the chance and don't like to hold inventory. When I went in the next day they pulled the car around, let me check it out, and then sold it to me for the exact price they quoted without even _attempting_ to sell me any additional upgrades or options. Furthermore, when I told them I would be paying in full up front, they didn't try to talk me into financing in any way. They processed everything relatively quickly (took a couple hours, but that's standard at a busy dealership), and were able to get me registered in PA and give me a license plate on the spot--no need to go to the DMV. So in summary: 1) they were super helpful and responsive over the phone; 2) they quoted me an exact price on a specific vehicle/VIN# and emailed me the full window sticker before I even set foot in the dealership; 3) they held the car for me overnight once I told them I was prepared to buy, again before I had even set foot in the dealership; 4) they made no attempt whatsoever to sell me anything other than what I requested, or to raise the price they had emailed to me in any way; and 5) they made no attempt to convince me to finance after I told them I would be paying in full. I honestly never imagined I would have such a good experience purchasing a car in Philly. I was thankful enough to write this review--I'm a pretty lazy person and barely ever yelp, but I wanted to return the favor for the great service they gave me. Oh, and did I mention that I paid more than $3000 below MSRP? I suppose the fact that I knew exactly what I wanted and was obviously knowledgeable and direct in our negotiations helped me out, but there's no denying they did everything they could to make my experience a good one. More