Palisades Mazda

By far the best car buying experience we ever had. Tom(Sales Mgr) and Luke(Finance)were the most professional people we have ever met. There wasn't any sales pressure or bait and switch. Pricing was e Tom(Sales Mgr) and Luke(Finance)were the most professional people we have ever met. There wasn't any sales pressure or bait and switch. Pricing was exactly as quoted, and Tom kept his integrity upon pricing. The delivery was smooth and efficient, with no delays what so ever. They were as helpful with the delivery as purchasing the vehicle. Even though we traveled 50+ miles from home, we would absolutely consider buying a car from this dealership again. We will visit Mazda Forums and highly recommend this dealership. Thank you Palisades Mazda for are best car buying experience. Tom and Luke awesome job at making are experience pleasurable!!! P.S. It is hard to believe someone could have an issue like the previous posts. It is highly unlikely after are positive experience in this dealership they had this negative experience. More

Had a horrible experience at Palisades Mazda. Received a price over the internet from Chris Kindler. When we arrived at the dealership Chris was with another customer and Calvin would be helping us until he price over the internet from Chris Kindler. When we arrived at the dealership Chris was with another customer and Calvin would be helping us until he was available. Calvin pulled the Mazda5 that we were interested in from the lot. He said he could have it available to take home that day, but would have to bring it back to be detailed, which we were ok with because we had turned in our current car that was leased and needed a car that day. When we went to sign the paperwork Calvin informed us that the quote Chris gave us was incorrect and the car would be an additonal $1000 more. We were dumbfounded. We had many conversations with Chris prior to our meeting. The price "correction" never came up. Calvin agreed he said Chris was new and started in February and it was a huge mistake. Calvin even showed us Chris's hand written notes that had the "wrong" price. Calvin spoke with Tom Dillon, the manager Tom offered to take $300 off so we would only have to pay an additional $700 not to mention the additional 7% tax. We did not agree. We offered to meet 1/2 way at pay an additional $500 begrudgingly. Calvin alerted to Chris his mistake, Chris apoligized and said he would speak with Tom. Meanwhile Calvin went to go get the car and park it right by the dealership window where we were sitting. I guess to dangle the carrot. Tom finally came out to speak with us after we requested many times to see him. Tom told us this was the best he could do and "people make mistakes." "It was the lowest amount he could sell the car for". He was so inflexible and condescending. They got us there offering the car $1000 cheaper than the "correct" price. They knew we needed to leave with a car. Dangled it in front us. We felt set up. My fiance threatened to go the the Better Business Bureau, and it would seem much easier and less time consuming to resolve it rather than deal with the complaint. Tom said he would rather take the complaint because he already works 60 hours a week, so the additional hours to handle the BBB complaint really would not matter. After complete frustration and digust we left. As we were about to pull out of lot Calvin approached our car, he told us not to leave and Tom would take an additional $42.00 off and Chris would be fired. At that point we left totally instulted and dismayed. We ended up going to Ramsey Mazda in NJ. Within 1 hour we had the car we wanted at the original price we were offered over the internet from Chris at Palisades Mazda(The amount Tom would said not be possible). We should have went the Ramesey Mazda from the beginning. More

Outside of the price, the salesperson offered, I felt like they did not want my business. When I first went to the dealer (Fri), Calvin said he would email me prices for different models. Never happened like they did not want my business. When I first went to the dealer (Fri), Calvin said he would email me prices for different models. Never happened. I waited until Wed to go back in. He told me he emailed me, and thought I wanted the Mazda3 sport (wrong). He thought I lived in a certain area (wrong). He thought I wanted to trade in (wrong). 3 strikes and you are out Calvin. I gave him another chance anyway, and thanks to that, he offered me a price I couldn't refuse. Now it was onto Luke, the Finance Manager. He tried to sale me on things I didn't need like tire protection and Halt Shine to protect the care from rust, tree sap, oxidation, etc. He had 3 different stories about why the tire protection was good. I had no intention on buying it. I actually busted him with one of the stories. He kept on telling me that every tire has a sweet spot, and one tire bubbled up and damaged the rim (he showed a picture). I then asked him, "What does that say about the rims then?" He quickly changed his story about it being the rim hit a curb...He also tried to sell me on the Halt Shine. At first I was interested, but then did a little research. He gave me a brochure to explain the features. I checked out the website. The website did not show me much. There was more info on the brochure than the website. If you do your research you can find plenty of info, like, never trust a website that has a PO Box, which Haltenz.com (Halt Shine)had. Never trust a website that has a 1-800 automated phone number, which Haltenz.com had. The zip code did not match with the website town listed. The zip code was for a totally different town. I told Luke this and he said he was trying to get the company to update their website. Sure!!! He is still trying to sell me this Halt shine by faxing the warranty info. The info had a different phone and zip code listed than the website. My suggestion is do not buy and additional features that the finance manager is trying to sell because they are not worth it. The main responsibility for the Finance Manager is to make you walk out of the dealership with the highest monthly payment as possible. He also told me I shouldn't put any money down if it was 0% APR. After long researching, I found out he was trying to make money off of the amount of the loan I was going to finance. Never listen to what the finance manager has to say. The Wednesday that I went in to talk to Luke, he said he was an email type of person. Why did I have to wait a whole week, and then email the salesperson to find out what was going on with the paperwork because Luke never emailed me back? Luke then tells me to show up that Friday at 10am to sign the papers. I show up exactly at 10am and he tells me "the paperwork is not ready. I wasn't expecting you to be here this early. Can you wait 1/2 hour or come back later?" He told me to show up at 10am, I did and the paperwork was not ready. Ridiculous!!! I told him I would just come back tomorrow. (Saturday) Saturday comes, I sign the papers and finally am expecting a brand new car. They pull the car up. Great right...no...the stickers are still on the windshield and the invoice sticker is on the passenger window. I had to peel it off myself. I just took the car home and upon further inspection, the car was never washed and it probably wasn't cleaned on the inside either. I noticed dirt on top of the car as well as the crevice of the trunk and doors. I also notice a chip of paint on the hood and driver's side view mirror. I never brought the car back because of my overall dissatisfaction with the dealership. Thank God for a good purchase price. I'm not saying they aren't a good dealership, just saying they handled my purchase of this vehicle very very poorly. More

We could be no more happier with our car buying experience from Palisades Mazda. Everyone there went above and beyond for us and made this whole experience wonderful. We could have not asked for an experience from Palisades Mazda. Everyone there went above and beyond for us and made this whole experience wonderful. We could have not asked for anything better. We will certainly recommend Chris and Palisades Mazda to any family members or friends who are looking for a new car. More

Right from the time we approached the dealers at Pallisades, we were met with courtesy and amiability throughout. With Chris around, there was not a single boring moment. While we waited for our old Pallisades, we were met with courtesy and amiability throughout. With Chris around, there was not a single boring moment. While we waited for our old car to be inspected, he regaled us with interesting anecdotes and snippets of his experience. They offered us a real competitive price and we were at ease and cheerful throughout the transaction. We wd definitely recommend these guys to family and friends.. More

I visited several area dealers efore buying my M3 at Palisades. The other dealers ranged from inflexible to nearly dishonest. I walked out of one in NJ who added $129 on to the agreed price for " Palisades. The other dealers ranged from inflexible to nearly dishonest. I walked out of one in NJ who added $129 on to the agreed price for "VIN etchings" without telling me. Anither dealer tried to tack on $300 in "doc fees" as we were closing. Palisades was clear from the beginning on what the price would be and did not change. Last year I bought an Audi TT from their affiliate Palisades Audi and was equally impressed. I will always make a Palisades dealership a top choice when buying a car. More