Read Reviews Palm Beach Toyota

Palm Beach Toyota

Palm Beach Toyota

551 S. Military Trail
West Palm Beach, Florida 33415


Sales: (877) 361-8918
Service: (561) 712-2700
Parts: (561) 712-2700

Manufacturers: Toyota, Scion

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.9
  • Pricing:

    4.8

24-Month Rating

based on 71 reviews

4.9

4.9 out of 5

143 lifetime reviews

Palm Beach Toyota

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Certified: Palm Beach Toyota

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Palm Beach Toyota has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Palm Beach Toyota

Thanks for visiting Palm Beach Toyota's Dealer Rater page. Please feel free to read and submit reviews about our staff.

Sure, we have great deals and an amazing state-of-the-art facility... but none of that means anything if we don't take care of our customers. With today's ever changing market, the only constant in our world is our reputation. As a Penske Automotive Dealership, we take this very seriously. When dealing with a Penske store, you should expect respect and hard working employees. Palm Beach Toyota is no exception.

We hope you have had a pleasureable experience with us and we look forward to building a mutually beneficial relationship for the future. Thank you.

Our Location

Sales/Showroom

Monday: 8:30 AM - 9:00 PM

Tuesday: 8:30 AM - 9:00 PM

Wednesday: 8:30 AM - 9:00 PM

Thursday: 8:30 AM - 9:00 PM

Friday: 8:30 AM - 9:00 PM

Saturday: 8:30 AM - 8:00 PM

Sunday: 10:00 AM - 5:00 PM


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: 9:00 AM - 3:00 PM


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: 9:00 AM - 3:00 PM


Our Amenities

emilytolson880
5/5/2013 1:02:39 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark Cleghorn
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Palm Beach Toyota:

I walked into the dealership, was introduced to Mark and knew instictively that he was knowledgeable and knew what we were looking for. We went home in a 2013 XLE Avalon and couldn't be happier. We appreciated all that Mark did to make sure we were satisfied with his service as well as the price.

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dkorn42142
5/2/2013 9:44:01 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Barry BowmanBarry Bowman
Rudy LarriuRudy Larriu
Kevin  ReelKevin Reel
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Palm Beach Toyota:

We would like to thank Palm Beach Toyota for providing a comfortable and easy car buying(leasing) experience. They were able to help us get into the right size vehicle for our growing family, and stay within our budget. We appreciate how patient and kid friendly the staff was. Kevin was great with our son, and helped provide him with an enjoyable and memorable experience at the dealership. This was our 4th lease in a row at Palm Beach Toyota and we plan to continue when our Sienna Lease is up. We highly recommend Palm Beach Toyota and are proud to be loyal Toyota customers!

Lisa and Dan K.

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esp17
5/1/2013 11:30:03 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark Cleghorm
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Palm Beach Toyota:

Mark was the best! He got us where we needed to be as far as payments on the lease. We got a great car and we were thoroughly pleased with the way we were treated. All the managers were great and we will definitely go back to see Mark the next time we lease. Thumbs up to everyone there at Palm Beach Toyota.

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ppolo
4/4/2013 12:59:56 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kevin  ReelKevin Reel
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Palm Beach Toyota:

When i stepped in the dealership, i was greeted by Kevin, once we told him what we were looking for, he was patient enough to assist us through the process. And even after buying the car, Kevin showed concerns about how the car was running. I am very pleased with the car and with the customer service. Kevin is AWESOME. I am very grateful that i met him. I would recommend, this dealership to anyone interesting in buying a car.
Thank you!!!

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GJOHNSON020
4/2/2013 10:11:20 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kevin  ReelKevin Reel
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Palm Beach Toyota:

Our Salesman Mr. Kevin was very friendly. He appeared genuine and answered all our questions. This has been the most stressfree car purchased i've made. He also sat with two children while we met with the Finance representative. By the time we left the children also new his name and expressed their enjoyment in meeting him.

We wish you all the best Mr. Kevin. From the Johnsons

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Sgrable
3/23/2013 11:17:42 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ed OsborneEd Osborne
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Palm Beach Toyota:

I have owned four Toyotas beginning with my first, a new 1980 Celica, the last a 2002 4Runner which I feel in love. And only with great reluctance did I hand the keys over to Ed Osborn at the dealership. However in return I purchased a 2008 4Runner that is just beautiful
and was well detailed and prepared with a full tank of gas.

Although I had found my previous 4Runner online and had great success, was a bit hesitant to purchase another 4Runner unseen.
However Ed sent several photos and answered every question so I felt at ease in the decision to buy from him. Additionally a "CarFax" was also included. Ed Osborn was extremely accommodating, taking care of every detail and led me through the process and we were finished within a few hours from start to finish.

Before leaving the dealership I expressed my gratitude to Ed for his great service and that my plan was to purchase a new 4Runner within
the next 18 months.

I had driven from north-central Florida to the West Palm Beach dealership but the service and kindness of the both Ed and also Rudy (the finance director) was more than worth the trip.

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mmona
3/11/2013 8:05:30 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Marc Friedman
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Palm Beach Toyota:

After being lied to and ripped off by Royal Palm Toyota (Southern Blvd & SR-441) I was looking to try another dealership for service work. Decided to go to Palm Beach Toyota. My appointment was handled by Marc Friedman. What a pleasure to deal with. It was my 1st 10K service on our new Sienna and no complaints. Left feeling good and decided will continue with these folks.

A few days later while I was out of town, wife hit a pothole pretty hard causing the overhead console to loosen. She contacted the dealership, was promptly attended to, issue looked at and was given a return appointment to get the part replaced. A couple of days later all was good. Marc was the service adviser again and dealt with the issue in a very professional way. My wife liked his willingness to help and that in my book is excellent customer service. Would definitely be returning back to this dealer for all my remainder service work or any other van maintenance needs. Also recommended this dealership to my friends.

I also found out that both this and Royal Palm Toyota are under the same management, yet the service experience was so different.

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Nela
3/6/2013 7:50:41 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Selim KhanSelim Khan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Palm Beach Toyota:

Excellent salesman my experience was really nice you usually dread seeing the car salesman but Selim was really helpful .he really went the extra mile so I could have the car I wanted. Also at closing on my car the financial person that handled my tag and paper work was just really nice.

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yomaris.lopez.18
1/5/2013 11:09:29 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Michael GrinleyMichael Grinley
Rudy LarriuRudy Larriu
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Palm Beach Toyota:

I had the best experience at this Dealership, dealing with Michael Grindley was a pleasure.

There was no preasure throughout the visit and the prices were the same when I got to
the Dealer as as seen on the website.

I would definetly recomend dealing with Michael and this Dealership.

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orko
12/18/2012 7:30:20 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Selim KhanSelim Khan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Palm Beach Toyota:

Excellent service was given by Selim khan. He take care of the paper work in advance so that we don't have to wait in the showroom. The price of the car was reasonable and the quality of service we are getting from southeast toyota is excellent.I will recommend southeast toyota, who wants to buy a toyota car.

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