Palm Coast Ford - Service Center

Can't even get apt scheduled. Called on 1-18 to make apt, told I'd receive call back to schedule. After no return call, I called again 1-19. Told same thing, and no return call. Ca Called on 1-18 to make apt, told I'd receive call back to schedule. After no return call, I called again 1-19. Told same thing, and no return call. Called 1-20, after complaining to guy on phone of my experience, was told to stay on hold while he went to get person to pick up for schedule. Hung up after appro 10 mins.... More

intensionally poor service arrived at 7am for a 7am oil change appt. My car sat out front for an hour after service was done. I ask 3 service techs for my bill so I could leave. arrived at 7am for a 7am oil change appt. My car sat out front for an hour after service was done. I ask 3 service techs for my bill so I could leave. They blew me off. I had to complain to parts department personal to find my paper work which was delivered to cash out who I had inquired earlier if they had it. Spent 3 hrs for an oil change. Talked to dealer manager who informed my he had top notch service techs. by the way, I was improperly billed. Don't know if I'll go back. More

Terrible experiences for 10 months now Bought my 2012 Escape in February of this year I've had it in the service department 5 times now to fix the air conditioning. I bought the extended wa Bought my 2012 Escape in February of this year I've had it in the service department 5 times now to fix the air conditioning. I bought the extended warranty it's still under manufacturer's warranty. They never call me back to let me know what's going on with my car I have to call them and go through their horrible phone system that continually disconnects me or routes me to voicemail. Now I'm being told that the mechanic cannot replicate the issue. Air conditioning does not fix itself and I'm beginning to think this dealership doesn't like to honor its warranties and likes to sell used lemons More

QUICK LANE I arrived 10:25 for a 10:30 appointmernt for a QUICK LANE oil change. I drove out at 12:35. I guess their definition of quick is different than mine I arrived 10:25 for a 10:30 appointmernt for a QUICK LANE oil change. I drove out at 12:35. I guess their definition of quick is different than mine. More

CUSTOMER SERVICE AFTER MEETING WITH MR YORK, HE NEVER ADDRESS ANY ISSUE OF HIS TEAM'S POOR CUSTOMER SERVICE. HE WILL NEED TO GET A COPY OF DALE CARNEGIE'S BOOK, HOW TO AFTER MEETING WITH MR YORK, HE NEVER ADDRESS ANY ISSUE OF HIS TEAM'S POOR CUSTOMER SERVICE. HE WILL NEED TO GET A COPY OF DALE CARNEGIE'S BOOK, HOW TO WIN FRIENDS AND INFLUENCE PEOPLE. HE IS AS UNPROFESSIONAL AS HIS MANAGER AND ASSOCIATES. More

Yet again great service The wife bought a 2015 Triple Yellow w/black stripes Mustang. Brought it in for the application of Zylene and a little darker tint. On time and as pro The wife bought a 2015 Triple Yellow w/black stripes Mustang. Brought it in for the application of Zylene and a little darker tint. On time and as promised. I also had a slight vibration in my Black 2015 Mustang. They took it back to the shop, removed all the wheels and reset all the balances. Vibration gone. What else can I say except that is what we have grown to expect after our ninth car from Palm Coast Ford. Thank you Bill & Dee Butler More

Thank you! I want to begin by giving a huge THANK YOU to the team at Palm Coast ford. Kevin Tone in the service department has been exceptional from the first da I want to begin by giving a huge THANK YOU to the team at Palm Coast ford. Kevin Tone in the service department has been exceptional from the first day that we started dealing with Palm Coast Ford. My wife and I purchased a 2012 Ford Focus from a dealer in Orlando where I work and have had nothing but problems with that car from day one. Kevin has gone above and beyond the call of duty even going as far as giving me his cell phone number which he did not have to do. When we finally got to the breaking point with the car I went in see what my options were and I was not happy. Kevin introduced me to one of the sales reps, Barry Clark who made the whole process of getting us into something better as seamless and painless as possible. When Life throws you a major curveball and you're forced to have to buy a car when that was not in the plan or the budget it's typically not a good experience. Barry knew what our situation was and did everything he could to help us resolve our problem. I am in sales myself and I didn't feel at all like I got "sold" or taken advantage of in anyway because we were in a tough situation or just so he could sell a car. I highly recommend the team at Palm Coast for but especially Kevin Tone and Barry Clark. Thanks guys for giving me the peace of mind to know that my wife and children are safe now in our 2015 Ford Fusion! Gene Knight Director of International and Domestic Sales Kellyco Metal Detectors 1085 Belle Ave. Winter Springs, Fl. 32708 More

Best Service Kerry is the best, she always makes time for me. I don't know why her name is not listed under the service employee worked with tab, but somebody shou Kerry is the best, she always makes time for me. I don't know why her name is not listed under the service employee worked with tab, but somebody should fix that. More

Great Service Department Our Diesel truck broke down on Wednesday evening when we got here for Bike Week. We contacted Palm Coast Ford service department. They helped us get Our Diesel truck broke down on Wednesday evening when we got here for Bike Week. We contacted Palm Coast Ford service department. They helped us get the wrecker scheduled to tow our truck from our campground. I first talked to Kevin, then was taken care of by Karry. She let us know that the truck arrived with the wrecker and kept us informed about the problems with our truck and Expidited our repairs because we had to be back home from our bikeweek vacation on Tuesday. We are from Augusta Ga. Our truck was finished on Friday. What a Great Team at this Dealer. Thank you so much for everything!!! More