Advice: Don't buy from Palmen. However, if you want to get the real experience of a stereotypical used dealership like you see on TV- this is the place. They will sell vehicles with known problems like check engine lights and sell you warranties that don't apply to you and your vehicle.
On our test drive the check engine light came on. I told them I could not buy a vehicle with a check engine light on. They said they would repair the issue and let me know of the status. I received a confirmation email the following day saying the issue had been resolved. They told me they would warranty any work they do on the vehicle "as good faith". Right before I started the paperwork process Pete told me they WOULD NOT warranty the fix that was promised to me by another manager. I bluntly told Pete "It's not my reputation on the line."
Once I had literally signed all loan paper work; changed and paid for my insurance for the new vehicle; and had my plate physically transferred to the new vehicle, I was sat back down to be informed the check engine light came back on BEFORE I had even signed the papers. They then sent me home in my OLD car which was no longer insured and with the plates that were already physically transferred to my new vehicle.
When I came back the next day, the sales men were rude when I had asked for my sales rep. When I asked about the status of my vehicle, they told me this Pete had taken it to the GMC Palmen, up the road on HWY 50, to have it repaired as that dealership had the correct diagnostic tools and actually knew before performing tests that the issue was "known problem" by GM. After the repair, he drove it to Milwaukee to see if he could get the check engine light back on. Instead of the check engine light coming on, he gave me a ding in my hood and two chips in my windshield.
As far as the warranties: one out the two warranties they sold me is partially identical to the other one and the rest doesn't apply to me due to the condition in which they sold me my vehicle (per the fine print). I brought this up to a manger and he try to pull the old sales trick to "make you see the positive side" of the ordeal. They even said Pete shouldn't work with customers.
To end this 3 month, overdue review: After I shared this experience with others, I heard they had the same kind of experience with buying their vehicle at Palmen. If you're into gambling- go to Palmen and buy a vehicle. If you walk out of there with a "positive" experience either you are one of the lucky ones and should try Vegas or you haven't discovered what has been hidden from you. I will assume the latter.
I would rate Palmen no stars on Google but Google has the one star as "Hated it" and that sums up my first car buying experience.
I Recommend This Dealer:
Did you find this review helpful?