Palmer Dodge Chrysler Jeep Ram - Service Center

I am a new resident of Georgia, coming from the Midwest. Palmer Dodge Chrysler Jeep was recommended to me by a fellow Jeep owner. I scheduled a service appointment and was shocked and disappointed at the Palmer Dodge Chrysler Jeep was recommended to me by a fellow Jeep owner. I scheduled a service appointment and was shocked and disappointed at the reception I received as a new customer. The atmosphere was very cold and unwelcoming. Not even a smile was visible. This type of experience was not what I'd become accustomed to in the Midwest. Shortly after the service request had been written up by the service advisor, while waiting for the Uber driver, I decided to cancel having any service at this dealership. The environment was extremely uncomfortable. It also occurred to me that either the workmanship would be substandard at best or the billed amount would be questionable. Upon sharing my dissatisfaction with the service advisor, I was appalled at the explanation I was given. He informed me that this was a Monday morning with employees coming off of a weekend. "Really??" Perhaps Palmer Chrysler Dodge Jeep Ram should do a thorough reassessment of their customer service. They have definitely lost this "almost" customer. If this dealership was the only place in Georgia to have my Jeep serviced, I'd rather have it shipped back to my previous dealership in the Midwest each time service was needed. More

Showed up without any appointments made. Your Service Advisor Hiram set me up for the works (Oil/Filter change, tire rotation etc). Very pleased that you still offered the Three oil/filter Your Service Advisor Hiram set me up for the works (Oil/Filter change, tire rotation etc). Very pleased that you still offered the Three oil/filter changes for 179.00. Nice. In/Out in no time, No problems noticed since then. See ya in 6 months. More

The entire staff at the service department are professional and willing to do what it do what it takes to make your visit a pleasant one. professional and willing to do what it do what it takes to make your visit a pleasant one. More

Was barely greeted when I walked in to service department to have oil change. Not given a estimated time for oil change, so I assumed this meant it was not a long time to wait. The waiting area was very ni to have oil change. Not given a estimated time for oil change, so I assumed this meant it was not a long time to wait. The waiting area was very nice, my 5 year old and 6 year old enjoyed a snack while we waited. One employee that came through waiting area was very nice and kind to both myself and my kids. Waited for almost two hours with no communication from service, even though I messaged through the automated text message that I was told to use for communication. Finally went to desk to ask about time as I needed to pick up my other daughter from camp. Noticed my car sitting in lot and my checkout paper and keys were sitting on back corner of desk. Employee (female) that helped me check in was sitting in corner with personal cell phone out. Everyone in service office was very short, not friendly to me or my children. This is the first time the staff have been this way, but based on other issues with oil changes causing more problems with my vehicle during past 2 visits, I will be using another dealership in the future. More

Always a pleasure working with the service department. Sarah really knows her stuff. Always has a huge smile on her face Sarah really knows her stuff. Always has a huge smile on her face More

Luis made me feel valued and understood as a customer. The work done on my car was spectacular and done quickly in a good way! The work done on my car was spectacular and done quickly in a good way! More