Palmetto Ford Lincoln - Service Center

Crooks On February 13, 2015 My 2013 f150 completely died, I had no power to anything. I had it towed to palmetto Ford where they diagnosed the battery being On February 13, 2015 My 2013 f150 completely died, I had no power to anything. I had it towed to palmetto Ford where they diagnosed the battery being dead. They replaced the battery free of charge. On August 2, 2016 my truck did the same thing. I had it towed to palmetto ford again the same day, they were quick to say the battery was the problem again and wanted to charge me 250+ for a replacement. keep in mind if they replaced the battery again that would of been 3 batteries in the matter of approximately 3 years which is telling me something else is definitely wrong. I refused to pay the $250+ for a new battery if they had just replaced it last year. I told them they need to gather more information as to why the battery goes out every year because the typical life span for a car/truck battery is ~4 years. Tom agreed and had the techs look further into it. He called back the next day saying the battery was not the problem and they had found the computer system needed to be updated. He now wanted to charge me $160+ for just re-flashing the computer system to help the truck to remember to hold the charge or whatever. I refused to pay the $160 due to the poor diagnostics the first and second go around coupled with my extended 75,000 mile warranty i have. The customer shouldn't have to tell the tech to look further into a problem if it keeps reoccurring they have computer files for a reason to find this into out... I should of trusted what everyone else says about palmetto ford. stay away from these guys they clearly don't care about customers, its all about the sales and profit here. More

Palmetto Fords body shop In May I was involved in a car accident. The accident happened in St. George S.C. But I knew if I could get my car to Savannah hwy I would be in great In May I was involved in a car accident. The accident happened in St. George S.C. But I knew if I could get my car to Savannah hwy I would be in great hands. I was greated instantly by Jim Moody. He made sure that the entire process went smoothly and stressfree. It was quick and I got my car back on the exact day Jim promised that it would be ready. I'm beyond happy with my experience with Jim and the body shop at palmetto ford. More

Service center The service center has had to replace the weather stripping twice on my leaking trunk Hopefully the problem has been fixed this time The manager J The service center has had to replace the weather stripping twice on my leaking trunk Hopefully the problem has been fixed this time The manager Jim has been helpful in following up with me More

Above Expectations This was was first experience using the Palmetto Ford Service Center after purchasing a car from them a year ago. Everyone was extremely friendly desp This was was first experience using the Palmetto Ford Service Center after purchasing a car from them a year ago. Everyone was extremely friendly despite being very busy, including a mechanic who checked me in when it clearly wasn't his job there. Dustin was my Service Manager and went beyond what I would expect anyone to do. Not having a ride to pick my car back up and the shuttle driver gone for the day (about 530pm), Dustin drove all the way to Johns Island in traffic and heavy rain to pick me up. The poor guy must have already worked a 10 - 12 hour day but didn't hesitate to offer me a ride. Great way to start off and I'm feel confident about Palmetto handling all the service on my vehicle in the future. More

Three repairs for same problem I toke my Lincoln in for A/C not cooling properly THREE times 1st time freon leak 2nd condenser 3rd fan not turning fast enough. I returned to deal ag I toke my Lincoln in for A/C not cooling properly THREE times 1st time freon leak 2nd condenser 3rd fan not turning fast enough. I returned to deal again because it still was not cooling properly. Service Manger told me I need a new car and it wasn't going to get any colder. He even brought out thermometer and pick in vents to make me believe it was cooling properly, sorry I didn't far for that old TRICK thermometers can be adjusted to read whatever you want it to, I guess I'm a xxxxxxx and didn't know that my car wasn't cooling properly. I took my vehicle to a new deal and found Palmetto was to lazy to find the real problem the evaporator because it's not easy to get. But the still charged for work that was never done. My next stop is Live 5 News and BBQ and National action network. And Lawyers this is so sad to the ripped off by a large dealership in 2015. I just got a call from Jim McMaster being very rude and trying to bully me into thinking I do something wrong,sorry that not going to happen today. He should have been calling to say sorry or is there anything I can help you with. But since my car been there three timeseparate for the same repair and you still saying it was fixed it's time for BBB and Corp to get involved. I guess the truth hurts worst CUSTOMER SERVICE EVER. I told him don't call me no more. Stay tuned to be continued. More

Lack of integrity and customer loyalty I've never ranted online before, but I hope I can save some unfortunate person from getting their vehicle serviced at Palmetto Ford Lincoln. In short, I've never ranted online before, but I hope I can save some unfortunate person from getting their vehicle serviced at Palmetto Ford Lincoln. In short, the general consensus of negativity on the reputation of this place have been validated. I realize that you should never seek service for your car at a dealership, but a need to get the job right persuaded my wife to take her car there. Without going into details of the THOUSANDS of dollars spent that still leave a minor issue unresolved, they clearly do not stand behind their work, and take advantage of people (evidenced by a $160 bill to re-diagnose an issue that was improperly diagnosed earlier). The latest estimate at over $1,000 is over DOUBLE the cost at ANOTHER FORD DEALERSHIP. A true lack of integrity and customer loyalty make this a truly awful place to have your vehicle serviced. I'm a huge advocate of Ford, their vehicles, and the service we've received at other Ford dealers, but when I read the Ford corporate values of "Customers are the focus of everything we do" and "Integrity is never compromised", I'm dumbfounded at how an organization like Palmetto Ford is allowed to bear the revered Ford logo. Do yourself a favor if you need dealer-service, goto Jones Ford of Charleston. More

2013 Ford Fiesta I have had my car for 17 months and have had transmission issues with it. Transmission was rebuilt, service managers avoid me and my call. I have had my car for 17 months and have had transmission issues with it. Transmission was rebuilt, service managers avoid me and my call. More

Go here for everything! I cannot rave about this place enough. Everyone is friendly, helpful and honest. Even when I can get parts or work done elsewhere, I will go out of my I cannot rave about this place enough. Everyone is friendly, helpful and honest. Even when I can get parts or work done elsewhere, I will go out of my way to stop by Palmetto Ford. Thank you for everything!!! More

Great Customer Service Extremely please with the customer service at the Palmetto Ford body shop. They worked fast and were flexible and easily worked around my schedule. Th Extremely please with the customer service at the Palmetto Ford body shop. They worked fast and were flexible and easily worked around my schedule. There was a small oversight in the work they did on my vehicle but they quickly resolved the issue and arranged a rental car to ensure no further inconvenience. Jim in the body shop was incredibly helpful and kept me updated on that status of my vehicle on a regular basis. Taking my car to a body shop has always been a frustrating experience but Palmetto Ford actually made this a pleasure! More

I have a 2003 Ford F250. Over the last 3 years I have been going else where for work done on my truck because the service dept is TERRIBLE. After last night, not only will I not do business with the ser been going else where for work done on my truck because the service dept is TERRIBLE. After last night, not only will I not do business with the service but I have decided not to buy another car/truck from Palmetto ford. I had a dead battery that i bought from Palmetto Ford last year. Got off of work and took it back to Palmetto Ford since it is a 3 year battery. Jean informed me that for Palmetto Ford to honor the battery warranty - the batteries need to hooked up to my TRUCK and my truck TOWED IN so they can test my batteries. After wasting 40 mins, I had to leave the batteries at Palmetto Ford and now had to cancelled appointments for this evening because I still have to deal with my truck. Something that should have taken an hour or a hour and half is now going to take a whole day. Also Palmetto Ford is pricing themselves out of work. Can't afford their prices. And their bad attitude!!! What sucks is that I live one street away and will not support them anymore. More