Panama City Toyota

Upon arriving at the dealership I was greeted by Joey Abramo. I told him what I was looking for and he guided me right to it. He was very informative answering all my questions and providing me with in Abramo. I told him what I was looking for and he guided me right to it. He was very informative answering all my questions and providing me with information on all the features of the vehicle. I was sure I was going to be driving away in a new Highlander. I was feeling very positive and happy with the service so far. I wanted a bigger vehicle, but was very happy and satisfied with my 2008 Toyota Avalon I bought 5 1/2 years ago. If the deal was right, I would have walked out with a new car. I didn't have to trade in my car for a new one, I was just weighing my options. I still love my Avalon. The first deal was most definitely not a good deal, so of course I turned it down. We finally got to an offer the negotiator said he would not budge on. He then said there may be another Highlander on the lot that he could give me a good deal on. I was open to this at first. I test drove one and when acquired about a different one he became very rude to the salesman. At one point even yelling at him. This did not sit well with me. Even inside at the negotiation table, I could hear his tone and frustration in talking with the salesman. My good feeling was fading very fast. The time was approaching 7 pm and Jacob was ready to go and made that very clear to all around. They started locking doors and pushing customers out. It was to the point where Joey apologized to me and asked if I could come back Monday morning. At the time I said yes. I had a whole day to research and contact friends and other dealerships on the vehicle I was wanting. I told them that Toyota wouldn't come down to my price because it was the only 2014 on the lot and they had a list of people who would pay sticker price on the vehicle, more importantly I told them how rude the negotiator became when I didn't agree with his price and how rude he became at closing time. The more I thought about it on Sunday, the more uncomfortable I became about going back on Monday morning. When Joey called me Monday morning I expressed my feelings. I let him know that I understood the business process of the negotiator to get the best deal for Toyota, but the rudeness that came with it due to me not falling in love and accepting his deal right away, and the fact that the clock was approaching closing was unacceptable. I made sure to let Joey know that he did an awesome job selling me that vehicle. I was ready to walk away with it. He then asked if he could get it down to my price would I be interested. At this point I already had a bad feeling in my stomach and really wasn't interested in dealing. I then had put in to dealers down south who had more than one 2014 Highlander on the lot to see what kind of deal they could make me. Bottom line, I was ready to purchase a new car if the deal was right and if I didn't get that pit in my stomach after starting the negotiations. Not because of the price, but because of the attitude and rudeness of Jacob Mankoff. Joey Abramo is an asset to Toyota and is excited about the vehicles he sells. He brings that excitement to the customer. He would have sold a car that evening if his negotiator wasn't so rude. More

Went to Toyota in Panama city because they offered a used car that I was interested in with a trade of a 2008 Toyota Camry. They said the trade would work but my payment was a little more than I wanted. Duri car that I was interested in with a trade of a 2008 Toyota Camry. They said the trade would work but my payment was a little more than I wanted. During the negotiation process we were informed that if we traded for two vehicles we could be given a GREAT deal. So I embraced the idea of a GREAT deal. I decided to trade in the 2008 Toyota Camry for a 2008 Honda Ridgeline and trade a 2012 Toyota Camry XLE fully loaded for a new presumably upgraded 2013 Toyota Camry XSP with very similar equipment. I was insured by the salesman that the vehicle that I was trading for had very similar equipped with the features of the 2012 Toyota Camry. But they had to have the vehicle transported in from anther dealership and would take a week or so to get in. Meanwhile, I went on vacation to Michigan for 14 days and would pick up the new car upon my return. The trade for the Honda Ridgeline went through except they informed me that they had to switch the trades of vehicles. They said they had to trade the 2008 Camry for the 2013 Camry and trade the the 2012 Camry for the 2008 Honda Ridgeline. I figured they were trying to get me the best deal and the best rates. What I didn't know or realize is that it locked me in to the unseen Toyota Camry that was being shipped in from another dealer. I went to the the dealer after my vacation to pick up my new car and assumed the new vehicle was what the salesman said it was with the equipment relatively equal to the equipment on the vehicle I was trading. Upon arrival to pick up my new car, the vehicle paperwork and sale process was completed and after a very long day at the dealership including returning it for maintenance due to a disturbing metal to metal noise, I drove the vehicle home which was 2 hours from the dealership. The next day I continued with the vacation time I had and left for another 7 days with the new 2013 Toyota Camry parked in my garage. Upon return from vacation, I realized that the presumed equipment that I thought was on the vehicle was not part of the equipment. I then contacted the dealer to inform them that the vehicle equipment was not what we had agreed on. They informed me that they showed me a list that had the equipment on the vehicle. They did show me a list prior but the list was very vague and not clear what the features the vehicle had. But I was insured by the salesman that the vehicle had MOST of the equipment that the other vehicle had. The dealership at this point informed me that I knew what I was trading for when, in fact, I was not aware of what the new vehicle equipment was. There were many discrepancies that occurred in this sale. 1. I was insured by the salesman that the equipment was comparable and it was not. 2. The trade-ins were swapped to lock me in to the two car deal without seeing the new vehicle being transported. 3. I was confronted person to person about the sales person immediately after the sale. (previously I was emailed from Toyota about the quality of service and professionalism from the salesman. I have bought and traded 4 times in 3 years from Toyota, 3 new and 2 used vehicles), 4, I have tried to contact this Toyota dealership about this problem many times and left messages to call me and was never contacted back or could never get anyone to answer. When I was wanting to buy a vehicle, I had no problem at all with return calls. I Have tried to contact the general manager at the dealership and never received a return call. I am very unhappy with the sale and have attempted to contact them on several occasions but have not ever received a return call. I cannot believe that business is allowed to be carried out in this manner. Its now been 2 months since the sale and no one will talk to me. The next step is contacting the Better Business Bureau and then the regional Toyota contacts. Why do I have to take this type of action to get results. I have had no problems with previous sales with Toyota but this incident has changed my opinion of Toyota as a whole from now on. I would not recommend anyone buy from this dealership in the future. I would gladly accept any calls from Toyota about this problem. It was handled wrong...I trusted my salesman, as in the past, to treat me with honor and respect. I am a retired veteran and truly know honor, respect, service, and commitment. I have not been treated in this manner. There is more. The salesman came in on his day off to complete the sale and apparently was in hurry to get back home. He never showed us features of the car. He didn't help us set up the phone with the blue-tooth system on the car after he said he would. We didn't even know how to turn on the daytime running lights that I finally learned through a phone call to the dealer. He handed us the keys and said enjoy the new car. The car apparently was not prepped properly because after we left, we returned to the dealership about a half hour later due to a metal to metal scraping noise in one of the wheels. The car was put into the service line and was finally worked on and finally made ready to go almost 2 hours later. Needless to say, It seemed like the whole deal got started off on the wrong foot. During the time I was attempting to contact and discuss the situation of the sale and the lack of expected equipment, I was told I could bring the car back in and TRADE it for something else but because the XSP package was a regional application, that they could not offer me anything more for the vehicle than what the base Camry SE was worth in trade in value. This made me very angry to think that what I paid for in a car that was supposed to be an upgrade package was worthless on a trade. I should at the very least been offered what I paid for the car to begin with. After this conversation, I informed the person I was talking to that I wanted to speak with the General Manager. I was informed that the GM was not there but he would have her contact me when she worked next. That was the last time I was able to contact or talk to anyone except for the reception operator. No one ever returned a call to me. What was irritating when this happened is that when I was contacting the dealership in reference to buying a car, I received calls repeatedly and often from the salesman, financial person, and sales manager. . More