Paragon Acura - Service Center

Great Sevice After purchasing an used car we were nervous to make sure the car feels new. Mark Caceres made sure to listen all our issues and make note right away. After purchasing an used car we were nervous to make sure the car feels new. Mark Caceres made sure to listen all our issues and make note right away. He made sure to get everything resolved asap. Thank you so much for helping us out and making sure we are happy and for the amazing service Mark. Highly recommend him for any help. More

Miscommunication managed There was a miscommunication that almost ended up with new being without my car (and baby seat) for two days, but after somw time and me calling ang There was a miscommunication that almost ended up with new being without my car (and baby seat) for two days, but after somw time and me calling angrily, they stepped up and helped get my car back to me the same day. I know it wasn't easy to do in the holiday weekend but they did it. So it was greatly appreciated. More

The Ultimate in Everything Right This is my first Acura. I have had BMWs, Audi and other cars and I bought a 2019 A-Spec RDX that needed servicing. I live in Manhattan and was not thr This is my first Acura. I have had BMWs, Audi and other cars and I bought a 2019 A-Spec RDX that needed servicing. I live in Manhattan and was not thrilled about going to Queens to service the car. Wow, Paragon came to me, picked up and delivered my car and serviced it beautifully. I cannot say enough about my experience and I have no doubt this will be my dealer for all servicing and my son is off to college soon and wants the car (can't blame him- it is beautiful) so we will be getting another one in a couple of years and you know it will be at Paragon Acura. Thanks again. Great job. - Sandy More

Amazing Service Advisor and Overall Service! Brought in my 2018 MDX for service and was helped by Mike who took the time to explain the work performed on my vehicle and provided me with frequent Brought in my 2018 MDX for service and was helped by Mike who took the time to explain the work performed on my vehicle and provided me with frequent updates, via text, of the status of the car. Mike also recommended that my vehicle gets inspected for the fuel pump recall, saving me from a future trip to Paragon. Mike was exceptional, friendly, thorough and professional with me throughout the whole experience. Truly a pleasure to visit Paragon Acura either for a lease/sale or service. This is my 3rd leased vehicle through Paragon Acura and I don’t see why anyone in the Tri-State area would use any other Acura Dealer. My special gratitude also goes out to Peter Pazmino for helping me lease 3 Acuras and making the whole experience effortless, transparent and personalized! More

Riding into my 4th Acura I would to Thank Thomas for making a somewhat difficult situation of leaving an older beloved car behind and transitioning into a new model a pleasura I would to Thank Thomas for making a somewhat difficult situation of leaving an older beloved car behind and transitioning into a new model a pleasurable and thoughtful experience. Thomas was very knowledgable and patient during this experience. This past Saturday I just leased a 2019 Acura RDX and I am very pleased with my decision and have Thomas to Thank for it as he helped me all the way through the process. I gladly recommend anyone who is looking to purchase an Acura to look up Thomas Ng to assist you with your Acura needs. Thank you again both Paragon Acura and Thomas Ng! Roger M. More

Above & Beyond Customer Service My vehicle was damaged while being serviced at an Acura dealership. After my vehicle was damaged, the dealership told me they could fix the damage, b My vehicle was damaged while being serviced at an Acura dealership. After my vehicle was damaged, the dealership told me they could fix the damage, but I would have to pay out of pocket, because it wasn’t covered under warranty. The dealership denied accountability for the damage, which they caused. I reached out to Paragon Acura, to affirm whether or not the damage was covered under warranty, or if I would incur out of pocket expenses. Not only did Thomas & Robert help me resolve this issue, which was covered under warranty, they also gave me a loaner vehicle as a courtesy, while my vehicle was being repaired. Thomas & Robert advocated on my behalf as their customer. They were professional and provided excellent customer service!! 5++++ stars. More

Excellent. The rep was very friendly and helpful, (karla). She was very acomidating and kept me in the loop in the process. I felt like I made a new friend. The rep was very friendly and helpful, (karla). She was very acomidating and kept me in the loop in the process. I felt like I made a new friend. Thank you karla. More

Parking ticket problem resolved The service provided to my Acura was fine. During the service at the beginning of November 2017 Paragon parked the care on the sidewalk, and it was t The service provided to my Acura was fine. During the service at the beginning of November 2017 Paragon parked the care on the sidewalk, and it was ticketed. I contacted Paragon and was told that they would pay for the ticket. I am pleased to say that, despite some delay, they have paid for the ticket. More

TOOK CARE OF BUSINESS TOOK MY MDX 09 TO GET SEVERAL THINGS ADJUSTED ON 12-4-17.THE TEAM AT THIS DEALERSHIP TOOK CARE OF MY ON GOING CONCERN.I WILL LIKE TO THANK MISS KARLA TOOK MY MDX 09 TO GET SEVERAL THINGS ADJUSTED ON 12-4-17.THE TEAM AT THIS DEALERSHIP TOOK CARE OF MY ON GOING CONCERN.I WILL LIKE TO THANK MISS KARLA BAYAS & MR JAKER FOR THEIR CONCERN ON MY ISSUES ON MY 09 MDX.I KNOW I WROTE A NOT SO PLESANT REVIEW LAST TIME BUT PARAGON ACURA TOOK CARE OF BUSINESS.THANKS AND ENJOY YOUR HOLIDAY..JPIMENTEL FROM THE BX,,PAZ. More