About Paramount Kia Hickory
This dealership is a
DealerRater Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Paramount Kia Hickory has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
misom26
5/20/2012 11:57:03 PM
Overall Score: 
5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Chris Williams
My Review of Paramount Kia Hickory:
Excellent service. Quick, efficient, and very helpful with my needs. Chris was very helpful with explaining everything and assisting with needs to ensure I was able to purchase a vehicle on my visit.
Thanks for a great visit.
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Response from: Paramount Kia Hickory
Added: 5/21/2012 2:49:59 PM
Thank you for your excellent review. We appreciate your kind words, and are so thrilled that Chris and the rest of the team could exceed your expectations during your visit. We wish you the very best with your new vehicle, and invite you to join us on Facebook and Twitter for our exclusive online savings.
Regards,
Dave Estes, Paramount Kia Hickory
destes@paramountauto.com
jhoward88
5/18/2012 9:23:19 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Jason Auman
My Review of Paramount Kia Hickory:
We were looking to buy a new Soul and there were still a few left on the lot. Jason was very knowledgable on the vehical and helped us get a great deal. He was also willing to stay late and make sure the car was well prepped before we left. We will definately be back to this dealership because the service was terrific. Thanks for the great vehicle!
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Response from: Paramount Kia Hickory
Added: 5/21/2012 2:48:10 PM
Thank you so much for your excellent feedback. At Paramount Kia Hickory, we strive to go above and beyond for our customers before, during and after each sale, and it seems that we have achieved this goal with you. We are so happy to hear that you're enjoying your new Soul, and we look forward to working with you again in the future. Please take advantage of our latest online offers by finding us on Facebook and Twitter.
Regards,
Dave Estes, Paramount Kia Hickory
destes@paramountauto.com
blacksheep0_80
5/9/2012 8:50:32 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Phil Philyaw
My Review of Paramount Kia Hickory:
We looked at the soul for a long time and finally took the plung and bought one from Phil who sold us on its value...
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Response from: Paramount Kia Hickory
Added: 5/10/2012 1:03:38 PM
Thanks for leaving us with this great feedback. We're so happy to hear that Phil could make you comfortable with the car buying process. The Soul is a great model, and we're sure that it will serve you well for many years! Please feel free to contact us with any more questions, and be sure to find us on Facebook and Twitter for online specials and more.
Regards,
Dave Estes, Paramount Kia Hickory
destes@paramountauto.com
estepcl619
5/9/2012 4:09:29 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Brent Huffman
My Review of Paramount Kia Hickory:
It was a pleasure to visit this dealership. They were very friendly and helpful. I received a very good deal on a great car. I am very satisfied.
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Response from: Paramount Kia Hickory
Added: 5/10/2012 1:17:47 PM
Thank you for taking the time to let us know how we're doing. We appreciate the feedback we receive from our customers, and we're very happy to hear that you enjoyed your experience with us. We hope to have the opportunity to work with you in the future! Please find us on Facebook and Twitter to take advantage of our latest service specials and other exclusive online promotions.
Regards,
Dave Estes, Paramount Kia Hickory
destes@paramountauto.com
rosalindreneejohnson@gmail.com
5/7/2012 10:16:07 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Phil Philyaw, David Smith, Brittany Beatty, James McElroy
My Review of Paramount Kia Hickory:
From the moment I first contacted them via live chat through their website I was treated with respect and care. I gave them my financial background and trade information and was given an appointment for the same day by Brittany. Normally I am hesitant to work with car dealers because of how stressful and discouraging it can be given my credit history and lack of knowledge for purchasing automobiles. They completely debunked any previous experience I had. In the past I've walked away with a headache, a sour stomach and an overall bad feeling of wondering if I just did the right thing or did they see me coming from a mile away! None of that was present at Paramount Kia. Phily Philyaw displayed a level of customer service that belied his years. He was attentive to my concerns and my wants and in the end delivered what has come to be my most favorite car ever! And I was driving a Caddie before this Kia! Thank you to David for the deal on the dark cherry Kia Sorrento LOADED! and for taking my Escalade ESV with 157,000 miles off my hands! Thank you to Brittany for your inital contact with me that was informing and considerate enough to bring me into your business. And thank you to James McElroy for the explanation of the financial paperwork. I appreciate you even though you are a Carolina fan! Thanks again!
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Response from: Paramount Kia Hickory
Added: 5/7/2012 1:54:58 PM
Thank you for your positive review! It certainly sounds like you had a great experience with our staff. Phil, David, Brittany, and James are all valued members of our team and have always done what they can to provide our customers with exemplary service. We are glad you chose us for your latest car purchase, and we hope you think of us for any future needs. Also, be sure to follow us on Facebook and Twitter so that you can be informed of dealership specials and industry news.
Regards,
Dave Estes, Paramount Kia Hickory
destes@paramountauto.com
lizahuffy
5/6/2012 9:04:24 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Patrick Butler
My Review of Paramount Kia Hickory:
We had a wonderful experience at Paramount Kia. We really was not sure if we were going to purchase a new car at this time but after our visit to Paramount Kia and driving a 2012 Kia Soul we were ready to purchase. The whole purchasing process went smoothly and we got to drive our new car home that night. A special thanks to Patrick Butler and the finance department for a great experience. We would recommend Paramount Kia to anyone looking to purchase a car.
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Response from: Paramount Kia Hickory
Added: 5/7/2012 1:27:37 PM
Thank you for your positive feedback! We are glad you chose us for your latest car purchase, and we are happy to hear that Patrick and the finance department were especially helpful. They are valued members of our team and work hard to provide customers with a top-notch experience. Please think of us for any future needs, and be sure to find us on Facebook and Twitter so that you may be informed about dealership specials.
Regards,
Dave Estes, Paramount Kia Hickory
destes@paramountauto.com
Purdygal1
5/5/2012 7:34:05 AM
Overall Score: 
2.0
Reason for Visit: Sales (Used)
I recommend this dealer: No
Employee(s) Dealt With: Phillip Bradick, James (Finance), Daryl
My Review of Paramount Kia Hickory:
Had to purchase 2nd key, had less than 1/4 tank of gas upon delivery, added extended warranty without my permission costing me larger payments for less time. Emission problem to engine after 2nd week of use. Finance man, James, took it upon himself to add extended warranty without my permission. Salesman too busy to recognize me when I came back for a problem.
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shawn36
4/23/2012 2:30:51 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Ted Keevers
My Review of Paramount Kia Hickory:
I owned a Kia before and was very impressed with the dealership. I purchased my last one there. The sales people friendly and curtious. The engine was clean and the over all experience was really good and I'll get my next car at the same place In all I was very impress at the whole transagtion. Thank You for your service it is very appreciated. Evelyn
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Response from: Paramount Kia Hickory
Added: 4/24/2012 1:35:47 PM
Evelyn, thank you for taking the time to let us know how we're doing. It means a lot to us that you have spoken so highly of Paramount Kia Hickory. We're so glad that you experienced top-notch treatment while you were here, and we hope so have the opportunity to work with you in the future. Please follow us on Facebook and Twitter to receive our latest specials and industry news.
Regards,
Dave Estes, Paramount Kia Hickory
destes@paramountauto.com
bellatyne
4/21/2012 2:56:22 PM
Overall Score: 2.2
Reason for Visit: Sales (Used)
I recommend this dealer: No
Employee(s) Dealt With: Jason Auman
My Review of Paramount Kia Hickory:
Jason was very rude and didn’t want to work with us. Apparently I wasn’t worth his time. I don’t feel it is unreasonable for me to look at various models to find what I like. Looks, design, mileage, etc. a car is a very large and expensive purchase. Excuse me for wanting to be informed. I would love to get a 2012 that's used and by the fall or next year... I'll find one.
No, my credit isn’t the best… However, I didn’t want to misinform or exaggerate my credit score, it’s not bad. The fact that I like to generally like to take care of my things and keep them for a while; how dare me go ahead and fault me.
Marsha was very nice and apologized profusely for his horrible and poor customer service. “That type of behavior isn’t condoned under their policies,” she said. I do hope this was brought to his attention. I might very well bring my business back. However, I feel their prices are pretty high for the mileage of their product and I also feel that the tale of mileage was stretched. I’ll admit I am not well versed in cars, but 40MPG on a midsize car seems somewhat unrealistic.
My appoligieze for wanting to shop around and get an idea of what I am looking for before investing $20,000 into something. Yes, I would love to spend less than $10,000… but I have yet to set a budget because I haven’t decided what I want. Isn’t that nice to be able to do that....funny how not taking the time and being rude will take money by prejudging people will make you lose out.
Yes, this was brought to the attention of a customer service rep.
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Response from: Paramount Kia Hickory
Added: 4/23/2012 2:02:33 PM
Thank you for your important feedback. We're sorry that your experience did not exceed your expectations, but we would like to thank you for bringing this to our attention. We strive to provide our customers with the very best buying experience possible, and we would love if we could gain your trust with us again. If you would like to discuss this matter further, please feel free to contact me at your earliest convenience. I look forward to speaking with you soon.
Regards,
Dave Estes, Paramount Kia Hickory
destes@paramountauto.com
TedtheForte
4/18/2012 1:09:14 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Ted Keener
My Review of Paramount Kia Hickory:
Teds customer service was awesome! He help me find the right car for me and he showed me every detail of the car an went over thing I had questions about! He knew what he was talking about! Ted was really friendly and respectful and had a great personality! My overall experience was great! And I found a car in my price range!
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Response from: Paramount Kia Hickory
Added: 4/19/2012 2:26:35 PM
Thanks for your feedback! We appreciate it when our customers take the time to recognize an outstanding team member. Ted is a great addition, and we're thrilled that he could demonstrate the exemplary service that Paramount Kia Hickory has become known for. Please be sure to find us on Facebook and Twitter to take advantage of our latest specials.
Regards,
Dave Estes, Paramount Kia Hickory
destes@paramountauto.com