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150 Reviews of Paramus Hyundai - Service Center
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Helpful February 24, 2024
Constantinos is great to work with. We've had some bad service experiences in the last but he is always good to work with, is on top of things and communicates well. We've had some bad service experiences in the last but he is always good to work with, is on top of things and communicates well. More
by mattwatkins75
Employees Worked With
Constantinos Mavrianos
February 23, 2024
made an appt to bring my husband’s high-end Hyundai here on 2/19/24. My husband and I each drove separate cars, 1 hour round trip to drop the car off. Despite me having given the scheduling agent ALL the on 2/19/24. My husband and I each drove separate cars, 1 hour round trip to drop the car off. Despite me having given the scheduling agent ALL the correct car info, (make, model and year) and a full clear list of all the items we needed fixed for the service appt, when we arrived we were told that that particular service center could not address 2 of the 3 issues we had. I was so annoyed bc our time was wasted. I left and proceeded to make a series of ten phone calls, asking for managers and escalating the issue. I left 3 VMs for 3 different managers explaining in detail the issue we had and asking for a call back. NOT one single person has called back to date. I also spoke live to Sammatha, 3 times that day and she assured me that her boss, Heather would call me back. Well, it’s been 5 days and no word from Heather. Why? because NO ONE cares. That is the level of service you get when you buy an 80K car. We are better off with our local mom and pop gas station mechanic where we live. I just called them again on 2/23/24 and spoke with Constantinos in the service dept. I asked him for Heather, he said he didn’t know who that was, but put me on hold for 6 minutes and came back and said the manager would call me back. I asked what the managers name was and he said “we are not allowed to give out that info” Really? What kind of crap is that? You know she isn’t calling back either. Seriously, go elsewhere More
by lwiener21
November 18, 2023
They screw up and then the service manager Vivian acts like she is doing you some god forsaken favor by providing a loaner car after I had to rearrange my work schedule, drag my way up to her service depa like she is doing you some god forsaken favor by providing a loaner car after I had to rearrange my work schedule, drag my way up to her service department AGAIN because my car was in their shop for 8 hours and the work was not completed. Not to mention I'm covered under my bumper to bumper warranty and got charged a diag fee of $200. No multipoint. Then when you try to call her out she will berate you and make it look like you are the bad guy in front of other customers! It took a complaint to Hyundai and multiple phone calls before she even agreed to help. Then hits me with a surprise hold on my CC that will not go back for 90 days. SO DO NOT ACT LIKE YOUR ARE DOING ME ANY FAVORS MS. VIVIAN. I will most defiantly be sharing my experience with everyone I know and making sure they stay as far away as possible. I gave you guys a second chance and once again you shown customer service is your last priority. More
by Grace Ciarlo
Employees Worked With
Annie Ramaglia
November 16, 2023
Two Service Department Managers and Advisors were disrespectful, 2022 Hyundai Santa Cruz pick up, blind spot monitoring system alert keeps coming on every few minutes. Car has 15k miles, dealer canno disrespectful, 2022 Hyundai Santa Cruz pick up, blind spot monitoring system alert keeps coming on every few minutes. Car has 15k miles, dealer cannot fix problem but nun the less said I owe $400 for diagnostics. I could go to Auto zone for free diagnostics. They gave me back an unsafe vehicle! And said they were taking me to court. Notifying Hyundai Corporate More
by Jcarfolite
Employees Worked With
Raj
November 12, 2023
Paramus Hyundai has the absolute worst Service department. Aside buying a new car with issues, starting with recalls, converter, and ultimately the motor, leaving me stranded in two states. The department. Aside buying a new car with issues, starting with recalls, converter, and ultimately the motor, leaving me stranded in two states. The Advisor, Konstantinos is demeaning person that uses his knowledge as power to intimidate seniors like me, he makes you feel stupid. If I chose not do to the list of recommended maintenance repairs costing thousands of dollars, the advisor would get upset and quiz you every word making me feel I am at risk. The Paramus Hyundai owner/s should not tolerate this behavior. Sad to say, I would NEVER, EVER recommend the Paramus Hyuandai. Hyundai headquarters/customer care should be aware of such behavior as well as the State of New Jersey Better Business Bureau and Senior Citizen Advocates. More
by acf
Employees Worked With
Konstantinos , Annie Ramaglia
September 27, 2023
The service department is the most expensive on the planet. My check engine light went on and they charge $410.00 to check it out. They charge $145.00 for an oil change. This is my second Hyundai Santa planet. My check engine light went on and they charge $410.00 to check it out. They charge $145.00 for an oil change. This is my second Hyundai Santa Fe Sport and I love it. However, I avoid going to Paramus Hyundai. More
by Mike
Employees Worked With
September 21, 2023
They'll hold on to your money for weeks even if the repair is fully covered under warranty. Avoid this dealership unless you want a headache. repair is fully covered under warranty. Avoid this dealership unless you want a headache. More
by Rt4isAwful
Employees Worked With
Annie Ramaglia
August 02, 2023
Never heard of having to pay $410 just to look at a car that is under warranty? Are you kidding me? Was told by the Service Manager that they want money up front? I bought this car because of the warranty? that is under warranty? Are you kidding me? Was told by the Service Manager that they want money up front? I bought this car because of the warranty? He said that , how do we know it’s a warranty issue unless we look at it ? Really? Will never go back there. Use Hyundai of Denville. They stand behind their cars and have never had a problem. Will be sending a complaint to BBB. Also will contact Hyundai Corporate. I have bought over 15 Hyundai cars myself and brought in over 25 other car sales for Hyundai. Will never go anywhere else but Denville. More
by Khtholmes1959
Employees Worked With
Annie Ramaglia
July 10, 2023
Told me car needed 4 pistons/car had only 24000 miles at a cost of 1800 hundred $ once I forced them to honor the extended warranty car only needed 1 piston worst service department I ever dealt with and is a cost of 1800 hundred $ once I forced them to honor the extended warranty car only needed 1 piston worst service department I ever dealt with and is a high bar to jump over go anywhere else More
by Jcnap107
