My wife and I purchased a 2006 Grand Cherokee from this dealership 2 weeks ago. Prior to purchasing the vehicle we read reviews on that make/model, and we saw that the dealership was highly rated online. We also read the vehicle’s Carfax and we were ensured by the salesperson that the car had just passed an 87-point inspection. Unfortunately, problems with the vehicle became apparent the day we brought it home. We noticed that the engine would rev when the car was idling. We brought it to Park Chrysler Jeep’s repair shop the next chance we got. It was somewhat of an unpleasant experience for my wife because she ended up sitting in the waiting room for 3½ hours, during which time the mechanic never offered so much as an update on the vehicle’s progress or an estimation of how long it would take. When they were done working on the car, the mechanic sent my wife out the door without any paperwork and an extremely brief explanation of what work was done. Within 24 hours, we realized that the vehicle’s problems had worsened: all of the lights were flashing on and off, the Check Engine light stayed on, the vehicle was losing coolant, the sunroof was leaking water, the engine would still rev in idle, etc. We brought the vehicle back to the repair shop and this time we were ensured that they would call us to give us an update within an hour or two. This did not happen, and we had to call back twice to receive an update on the car. After giving it a lot of thought, my wife and I both agreed that we no longer wanted the vehicle. We feel strongly that this vehicle never should have passed inspection or been sold in its current state. We returned on Monday and spoke with the sales manager, to whom we communicated our wishes. He told us that this is more or less “what we get” when we buy a used car, and that this dealership is “not in the business of taking cars back the first time something goes wrong with them.” My wife reminded him that this was, in fact, the second time within 9 days that something had gone wrong with this car. However, he informed us that he would not take the vehicle back until this second attempt to fix it. My wife and I agreed to those terms (albeit unhappily). When we received a call that the repairs were complete and that the car was ready to go, my wife went there to pick it up. Before driving it, she checked the coolant level. Even though we had been told that the car was ready to be driven, there was almost no coolant in the tank. We both feel strongly that customers should not be responsible for double-checking the work of mechanics at a repair shop, especially one that is supposedly the “best Jeep dealership in the Midwest”(sales manager’s words). Furthermore, part of the “repairs” involved the removal of an automatic start that had been installed by a previous owner. According to the mechanic, this auto start had been improperly installed and was causing the problems with the lights. However, Park Chrysler Jeep did not replace the auto start, so even though we bought a vehicle with that feature we are left with one that does not have it.
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