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12 Reviews of Parks Chevrolet - Service Center
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December 15, 2021
Took my car in because the check engine light came on. I figured it was due to a recall letter I got on my car a few weeks prior. My car sounded awful. Of course it wasn't and it cost almost 700 dollars to figured it was due to a recall letter I got on my car a few weeks prior. My car sounded awful. Of course it wasn't and it cost almost 700 dollars to fix something leaking and replace a knock sensor. When I picked my car it still sounded awful. And driving home the check engine light came back on. I took it to Auto Zone to read the engine code and it was for the knock sensor.....I called and got it scheduled to go back. Then they kept my car from Wednesday until Monday before telling me I needed a new engine for over 7000 dollars! I said No and got my car and currently have someone else looking at it. Never going back. Didn't even fix what they charged me for the first time. More
by Rachel
Employees Worked With
Helpful July 28, 2021
Took the car in for service late in the day the same day I made the appointment. Called first thing in the morning, asking additional questions/clarification. Within 2 hours, got another call that they ha I made the appointment. Called first thing in the morning, asking additional questions/clarification. Within 2 hours, got another call that they had found and fixed the issue, all under warrantly. More
by Scott
Employees Worked With
April 08, 2021
Yesterday I brought my Chevy Traverse in for an oil change. I was reminded (again) that I needed the transmission fluid changed (because it hasn't every been done). Then your service guy answered my pr change. I was reminded (again) that I needed the transmission fluid changed (because it hasn't every been done). Then your service guy answered my problem on the shimmying... I needed two new tires. After giving me an estimate and asking when I could set up an appointment, I asked if you could do it now (It was 4pm). Thank you for getting me in on the same day! I was glad to get it all done while I was there! Now I'm ready for my trip! More
by Kelly
Employees Worked With
Tyler Wernerstrom
February 21, 2021
This dealership is great the service writers are good at what they do they checked out my car and gave me their recommendations. Got me in an out. what they do they checked out my car and gave me their recommendations. Got me in an out. More
by Clifford.brooks
Employees Worked With
April 09, 2018
2013 camaro I purchased a 2013 camaro fro m carmax 2rd gear went out and it was covers under the factory worrenty so parks did the work replaced the transmition a I purchased a 2013 camaro fro m carmax 2rd gear went out and it was covers under the factory worrenty so parks did the work replaced the transmition and did not tighten all the bolts long story short I lost control of the vehicle results I now need a finder door and repainted and suspintion damage as well poor service More
by Travis Sapp
Employees Worked With
Don't know carmax delt with it
March 24, 2015
Suburban oil consumption problem In 2011 we purchased a pre-owned 2010 Suburban with the Active Fuel Management 5.3 liter V8 (shuts off half the cylinders under light load for improve In 2011 we purchased a pre-owned 2010 Suburban with the Active Fuel Management 5.3 liter V8 (shuts off half the cylinders under light load for improved fuel economy). Parks performed oil changes and other vehicle maintenance. In late 2014 with 96,000 miles on the vehicle, I discovered that the engine was using a lot of oil. Since Parks was performing the service, I was not monitoring oil levels and consumption as closely as I should have. By the time I discovered the engine oil consumption problem , we were 1 1/2 weeks beyond the 5-year power-train warranty (but still within the 100,000 mile limit). This made us responsible for %40 of a very expensive engine repair. I am disappointed with GM for not honoring the powertrain warranty, particularly since the problem obviously had developed over a period of months prior to my discovery (and within the 5 year warranty period). I am equally disappointed in Parks for not letting me know about this excessive oil consumption which they should have noted during previous oil changes. Due to this experience, I will not be a return customer of GM or of Park's Motors. More
by SteveK
Employees Worked With
September 12, 2014
DON'T TRUST THE SERVICE DEPARTMENT!!! YOU''LL PAY FOR IT. Having to select 1 star above does not do justice in rating my lack of satisfaction with Parks Chevrolet. I brought my 2007 Suburban into Parks Motor Having to select 1 star above does not do justice in rating my lack of satisfaction with Parks Chevrolet. I brought my 2007 Suburban into Parks Motors to diagnose a check engine light that was on. The service department said the check engine light was due to a misfire on cylinder 1. The service advisor, called back later that afternoon with the diagnosis that this cylinder would not hold good compression and claimed this was due to a damaged lifter. He quoted a "worst case" price of $4,965 to replace the lifters and cylinder heads. Shocked by this price, I asked what the best case was and they said that to replace only the lifters in that block and if there was no further damage it would be $2670 (although he said they wouldn't recommend that). Knowing that these prices were nearing the price of an engine replacement, I asked him to quote this as well and in which he quoted me $7470. Mind you, I drove this 15 miles to Parks Motors from my home and had heard absolutely no knocking sounds that would lead one to theorize that a lifter was damaged. With this in mind, I told Parks motors to zip the Suburban back up and that I planned on getting a second opinion before I were to spend $5K on a repair. I paid the $116 bill for the diagnostic and took the Suburban to a trusted mechanic @ John K Fisher GM dealership in El Dorado KS. The next morning, the service writer there explained that they had driven the vehicle, ran a diagnostic (while driving) and found a misfire in all 8 cylinders. They then removed 80mL of gasoline from the tank and found a bubble of water the size of a quarter. They added a fuel system cleaner and dryer to the fuel system, and after a $160 bill, I filled up the gas tank from a trusted station and was on my way. I have driven over 500 miles since and have had no issues. Parks Motors recommended that I make $5K in repairs that were completely unwarranted and unnecessary. If I had agreed to these repairs, I would have paid for the unneeded repairs and would have still had the bad gasoline flowing through the engine (and the problem would have remained). Parks Motors did not do a thorough job of diagnosing the problem, but quickly jumped to an overpriced conclusion that wouldn't have solved the problem. $5000 is A LOT of MONEY!!!! You are messing with people's livelihood. When you quote a repair bill like this, you better be absolutely sure! I went back in to Parks to tell them what the REAL diagnosis was. They were surprised and they said they would talk to the tech that worked on it. They offered me a free oil change to make it right. SERIOUSLY???!! You tried to charge me $5K for a repair that wouldn't have even fixed the problem and you offer me an oil change to make it right?!! You could give me lifetime oil changes and I will never, ever set foot again at Park's Motors, and I will tell everyone else I know about this experience. More
by SUBURBANIST
May 31, 2013
We chose Parks to take care of our service needs for our 2007 Monte Carlo. They are terrific! They have exceeded our expectations with our engine issues. We highly recommend Parks Chevrolet for any Chevr 2007 Monte Carlo. They are terrific! They have exceeded our expectations with our engine issues. We highly recommend Parks Chevrolet for any Chevrolet owners! More
by JodiMumma
Employees Worked With
Grant Culver
