Parks Ford Lincoln of Gainesville

Have been customers of this dealership for a number of years and have been pleased with their assistance to us, so we returned to trade in our 2002 Lincoln Town Car and purchase a new 2011 Lincoln Town ca years and have been pleased with their assistance to us, so we returned to trade in our 2002 Lincoln Town Car and purchase a new 2011 Lincoln Town car from them. We started with Warren (manager) and were referred to Sales Consultant David Swan for additional asistance. He couldn't have been nicer or more helpful from start to finish and he even helped us remove our groceries we'd just purchased from the old car and place them in the new one that we drove home later that afternoon!! He also windexed the interior of a window that looked a bit smudged and provided us with water and friendly conversation. Dealing with Jackie Fralic (finance manager) was also a pleasure and she was efficient and helpful. We would certainly recommend this dealership and their staff to our friends and neighbors not only for the "fast track" purchase we made, but for the ways they have provided warranty work during the 9 years of prior ownership of a Lincoln. Outstanding. More

Great friendly service and great selection. Tracey is the best. Friendly and knowledgeable. Would definitely come back for my next vehicle. I was looking for a high mileage vehicle, and they had many to choo best. Friendly and knowledgeable. Would definitely come back for my next vehicle. I was looking for a high mileage vehicle, and they had many to choose from. The service here is also excellent as they have serviced my past vehicles. More

I highly recommend this dealership. I recently went here looking for a new car and was helped by Sebastian Savona. He was more than capable of providing me with all the information I was looking for and ans looking for a new car and was helped by Sebastian Savona. He was more than capable of providing me with all the information I was looking for and answered any questions I had. He also provided what I would call perfect customer service. I highly recommend Ford Lincoln Mercury and Sebastian Savona. More

My experience with Sebastion Savona was outstanding. He provided me with phenomenal service. He was very knowledgeable about the vehicles. He knew what I wanted. He was very polite and friendly as if I kne provided me with phenomenal service. He was very knowledgeable about the vehicles. He knew what I wanted. He was very polite and friendly as if I knew him for a long time. He gave me the best price that any other dealer could give me. More

I came down to this dealership and Sebastian Savona helped me out and it was a great customer service very impressed. He answered all my questions and informed me very well. definitely recommend Ford L helped me out and it was a great customer service very impressed. He answered all my questions and informed me very well. definitely recommend Ford Lincoln Mercury of Gainesville and Sebastian Savona. More

If you wand a very easy, straightforward transaction, along with a great deal, then ask for Tracy Davis! They worked with me on several scenarios and different financing options on different vehicles. along with a great deal, then ask for Tracy Davis! They worked with me on several scenarios and different financing options on different vehicles. I came away 100% satisfied that I got what I wanted. The business manager, sales manager, and everyone I dealt with were all great, and obviously highly valued giving great customer service. More

I've been a customer of Ford Lincoln Mercury Hyundai of Gainesville for around 5 years. I have always received the best customer care possible. When I call for an appointment, anyone of the above mentione Gainesville for around 5 years. I have always received the best customer care possible. When I call for an appointment, anyone of the above mentioned representatives treat me with respect and kindness. I highly recommend this dealership and their customer care and service. In my experience, FLMH of G'ville go out of their way to make sure I'm a satisfied customer. I've tried independent repair shops, but I always come back to the dealership; I can count on the work being done correctly and not patched-up. If for some reason, which happens rarely, that something still isn't working properly, they make sure it is fixed to my satisfaction, and it is done with a helpful attitude. While I always grumble about the price of the repairs, I leave knowing the job was done properly. Because I am treated with such kindness and respect, I return to this dealership and highly recommend it to others. They really are a great team! Addendum: I forgot to mention Louie, he's the shuttle driver. He is such a nice man. Always helpful, friendly and curtious. He makes the trip back to work, from the garage, a pleasant experience. I've only recently had any interation with Allen. He always has a warm and friendly smile, but I can't write much about him, yet, as I really don't know him. More

Brand new Genesis Coupe taken in for first oil change. Car was "courtesy washed". Car was scratched all over in circular and linear streaks. Parts and Service "manager" Roy Hammond refused responsibilit Car was "courtesy washed". Car was scratched all over in circular and linear streaks. Parts and Service "manager" Roy Hammond refused responsibility and sent me away after yelling in my face in front of other customers. This is the second time Roy has yelled at me in front of customers. Attempted to get issue resolved with General "manager" John Lanza and was told that my business was not wanted due to me having continuous problems there. I previously had a vehicle that was never able to be fixed by them. It was a Tiburon that had steering issues. The issues were acknowledged for over 2 years by their in-house Hyundai warranty tech and attempts were made unsuccessfully at handling them. The service technicians and service personnel staff (Bill Stouffer and Eric Duke) did a fine job of providing customer service and were always friendly and courteous to me and the issue is NOT with them. I have been extremely inconvenienced because of the "management" at this dealership. The way they "handled" this issue was completely unacceptable. I now have to travel out of town to get my car serviced. If you must do business with this dealership I would suggest staying as far away from Roy Hammond as possible for a better experience. I would also suggest that customers be careful not to bring up a problem they experience when going to this dealership. You may just be screamed at in front of other customers and told to leave and never come back after they have done irreversible damage to your car. I was interested to find out from other people that they have had similar problems with Roy. The ironic thing about how I found this site: The Gville auto facebook page - they have a quote from Henry Ford posted and reviews that link here - "It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages -Henry Ford- We at Ford Lincoln Mercury Hyundai of Gainesville thank you for your business and your loyalty." I was a customer there for 4 years and it seems that the ideology of Henry Ford has been overlooked. More

Alan Boyd and Warren Doria were very friendly and professional. I was very satisfied with the way they answered my questions and I felt that they were very interested in giving me a "good deal".I wil professional. I was very satisfied with the way they answered my questions and I felt that they were very interested in giving me a "good deal".I will be very happy to recommend these salespersons and the dealership to my friends. More

This was a repeat problem. Handled very well and with This was a repeat problem. Handled very well and with professionalism. Bill Stoufer is a very good service consultant. My son has had a good workin This was a repeat problem. Handled very well and with professionalism. Bill Stoufer is a very good service consultant. My son has had a good working relationship with Bill and I also look forward to the same. Thank you for your caring for your customers. More