Took my 2013 Honda Accord in for a regular oil change appointment. As I was walking up to my car there were 2 noticeable dings on the back passenger side fender above the rear wheel. Immediately asked what that was and what happen, the greeter quickly stated, that was already there. I assured her it was not. She admitted she did not do a walk around the car with me and I wish she would have. The manager finally agreed to have it buffed out or fixed. Left my car with 320 miles to empty of gas. Drove off in a dirty and poorly condition loaner. She said should take about 3 business day. After 11 days, my car was finally ready for pick up. Gas tank had only 121 miles to empty but to make matters worse, after the body shop washed my car, they scratched it from what seems whatever they used to wash or dry my car off with. Showed it to the greeter who proceeded to tell me it was not their fault or something they did! Asked for the manager but he was busy in a meeting! Now I have to take another day to take it back so they can rewash and try and hand buff it out! because according to them, they do not have a buffer at the dealership. Never going back there again.
I Recommend This Dealer:
Tammie Spears, Dealer Manager (didn't give name)
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