Patrick BMW

Good experience with the sales department but the manager in the service department tries to sound intimidating. I was told that my oil change was covered over the phone, got there and was told it was not. T in the service department tries to sound intimidating. I was told that my oil change was covered over the phone, got there and was told it was not. Then was told they offer valet service but wanted me to give them a credit card over the phone for the loaner even though I didn't need one, just wanted to get the oil change done. I called and said I wasn't willing to provide a credit card, they said 'no problem' then I get a call from the manager that said we can't take your car unless you give us a credit card so they turned back around and left. So we go over instead and was told it's not covered after I was told that it was. Took 2 days off from work because of this nonsense. More

In their bio: "We are a family-owned New BMW & Pre-Owned Dealership Our sales, service, body shop and parts staff work hard to make a difference in your car buying & service experience." Indeed, they do wor Dealership Our sales, service, body shop and parts staff work hard to make a difference in your car buying & service experience." Indeed, they do work hard (I worked with Joanna Tuianna, who is flippin INCREDIBLE BTW), and I cannot express how impressed I am. Joanna was great, everyone there - they were all truly incredible, and made my out of state, very very long day, SO WORTH the drive! (I live 4 hours away. They're THAT GOOD.) This dealership definitely made ALL the difference!!! I've never purchased new from a dealer, so I had a ton of stupid questions, and I'm so impressed. SO impressed! Joanna, you truly are a remarkable human - Kevin, you were great too! The "Genius" that helped me learn about the car was very thorough. I'm truly grateful & ridiculously happy that I'm a MINI Cooper owner for the second time <3 I would add a photo of my awesome new MINI but I can't here ;) More

I had a great experience working with Josh! He took the time to explain everything clearly and made sure I felt completely comfortable throughout the entire process. His professionalism and att He took the time to explain everything clearly and made sure I felt completely comfortable throughout the entire process. His professionalism and attention to detail made everything go smoothly from start to finish. I really appreciate how trustworthy and knowledgeable he is—I’ll definitely be coming back to him for all my service needs. Highly recommend! More

I worked with a client advisor, Nikki Ponce, who is not very helpful. He did not introduce the make to us and also did not say much during our test drive. When I asked if he could give me a price breakdown very helpful. He did not introduce the make to us and also did not say much during our test drive. When I asked if he could give me a price breakdown, he said “not being rude here but if you are still deciding/looking at other choices, it’s best we don’t go too far because I only get paid when you buy the car.” I think this is actually very rude. Is it because we said we will go to check Mercedes? But I want to make sure I am getting the best car I want, I do need to take time to think about it. I am seriously thinking about buying but just am not sure which one to buy and want to see the differences. But he answered all the questions with “it really depends”. This is definitely not what expect from a sales and I won’t go again. If you didn’t introduce anything and didn’t want to spend time with customers before they buy, no one will buy. More

Let me start by saying this: if there were a gold standard for automotive service, Matt Page and Josh Paez at BMW would be the blueprint. I’ve been to multiple BMW dealerships over the years, and standard for automotive service, Matt Page and Josh Paez at BMW would be the blueprint. I’ve been to multiple BMW dealerships over the years, and none even come close to the level of care, professionalism, and dedication I’ve experienced here. Matt Page, the service manager, is nothing short of phenomenal. He runs the service department like a well-oiled machine, but what truly sets him apart is how much he genuinely cares about his customers. You’re not just a number to him—he makes sure you feel heard, respected, and taken care of every single time. And then there’s Josh Paez—my go-to service advisor and an absolute rock star. He’s sharp, responsive, and always one step ahead. Whether it’s a routine service or something more complex, he keeps me informed and at ease throughout the entire process. I trust him implicitly with my car, and that says a lot. Together, Matt Page and Josh Paez have created something rare in the automotive world: a place where excellence isn’t just expected—it’s the norm. This isn’t just the best BMW service center I’ve been to. It’s the best dealership experience I’ve ever had, period. If you want to experience what true customer care feels like, go see Matt Page and Josh Paez. They don’t just raise the bar—they are the bar. More

We purchased a car from Patrick BMW 1/29 with a cashiers check. Unfortunately, the amount BMW told us with taxes was overstated by $848.30. Patrick said they would mail us a check for the overpayment. This check. Unfortunately, the amount BMW told us with taxes was overstated by $848.30. Patrick said they would mail us a check for the overpayment. This was a cash deal, so there is no reason why it should take OVER A MONTH to receive our overpayment from Patrick. I have filed a complaint with BBB and also reached out to BMW corporate for assistance with our refund request. More

Dealership quoted me "comprehensive warranty" during negotiations, sold me a basic warranty instead. Also claimed to give me "2 keys" and gave me 1 key and a $20 eBay knock off that just looks like a ke negotiations, sold me a basic warranty instead. Also claimed to give me "2 keys" and gave me 1 key and a $20 eBay knock off that just looks like a key. Stated they would reimburse me for the key, then complained about the cost of the key and said they would "never reimburse that much" this dealership talks a big game and delivers on none of the things they promise. Avoid like the plague. More