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Patrick Volkswagen
Auburn, MA
1,144 Reviews
Patrick Motors is your Volkswagen dealer located in Auburn, Massachusetts. We have been family owned and operated since we opened for service in 1936. Patrick Motors started out as a small neighborhood gas station. Today, Patricks has grown to become a major competitor in car sales and service while maintaining their beliefs in value and service. Patrick Motors has won numerous awards for the New England region including a prestigious Top 5 VW sales award for the Northeast region.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,144 reviews
November 27, 2007
My '99 Passat had a timing belt failure that tooks the valves out (despite having only 50,000 miles on a belt rated for 90,000.) Faced with $4000 to fix plus >$1000 to fix the A/C that broke a couple of valves out (despite having only 50,000 miles on a belt rated for 90,000.) Faced with $4000 to fix plus >$1000 to fix the A/C that broke a couple of months ago I decided to sell the car. On Friday Mr. Patrick offered me '$500, more if you buy your new car here.' On Tuesday I went in to tell them I did not buy a VW and wanted to sell them mine for the agreed upon $500. He reneged on the deal and was a complete jerk about the whole thing. They lost a customer for life and I will make sure I tell as many people as I can. DO NOT TRUST THIS DEALER. More
by mecodoug
Employees Worked With
Young Mr. Patrick
Helpful September 09, 2007
For sales I would not recommend this dealership- I have been there twice in the last 3 months and they never seem to have any prices on cars. They carry a sheet around for heed cars and the prices are so c been there twice in the last 3 months and they never seem to have any prices on cars. They carry a sheet around for heed cars and the prices are so close to new you might as well buy a new car. The Saab sales guy knew nothing about the volswagons and could not give any price. You wait to get help- Imagine having to find a sales person in a car dealership. Most of them pounce on you the moment you hit the lot- very strange way of doing business. I CANNOT comment on the service department as we decided not to buy from Patrick. Just as a footnote we had a totally positive experience though at Patrick Subaru in Shrewsbury- go figure! More
by grottman
Employees Worked With
I threw his card out
September 17, 2005
VERY DECEPTIVE AND UNETHICAL BUSINESS PRACTICES!!! BE VERY CAUTIOUS IF YOU CHOOSE TO DEAL WITH THEM... I went to Patrick Motors of Auburn Massachusetts with the intention of buying a certified used ve VERY CAUTIOUS IF YOU CHOOSE TO DEAL WITH THEM... I went to Patrick Motors of Auburn Massachusetts with the intention of buying a certified used vehicle. That is what I thought and was told that I bought and was even given a "certificate" indicating such. The first time I needed a repair under the warrranty (which was about a year later) I was told that the dealership had no record that the car was certified and that the certificate I had was not worth anything (very convienent). I spoke with management and told them that I was a long time customer that had purchaed several vehicles from them and was told "sorry - water under the bridge there is nothing that we can do". That of course is not true they just chose not to do anything. VERY DECEPTIVE AND UNETHICAL BUSINESS PRACTICES!!! BE VERY CAUTIOUS IF YOU CHOOSE TO DEAL WITH THEM... More
by jdemauro
Employees Worked With
Michael Hardink - Neil Patrick
November 07, 2004
Being a young woman, I am used to people thinking they can push me around, so I decided to make a few phone calls to narrow down my search. I was pleased with the deal that they offered for a new vehicle can push me around, so I decided to make a few phone calls to narrow down my search. I was pleased with the deal that they offered for a new vehicle and decided to give them a deposit. I had clarified early on that I would be financing through my credit union at work. They put my deposit through on my credit card and ten minutes later I received a phone call stating that they were not making enough money on the deal and I would need to come down to work out financing through them! I was very displeased with their business "ethics" and will not purchase from them, even if they tried to make good on their so called deal. More
by angpal
Employees Worked With
Jason and Jesse
