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Patriot CDJR of Tulsa - Service Center
Tulsa, OK
272 Reviews
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272 Reviews of Patriot CDJR of Tulsa - Service Center
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June 01, 2018
Quote on Service charge My wife’s Jeep repaired at your facility and I have a couple of complaints (Invoice Number 114345). One I was quoted $648.00 and when I went to pick t My wife’s Jeep repaired at your facility and I have a couple of complaints (Invoice Number 114345). One I was quoted $648.00 and when I went to pick the vehicle up I was charged $816.09. Because of this I went out on You Tube to see what was done to the vehicle. Not $816.09 impressed to have a pumped changed out at the rear of the Jeep that was not that difficult. I also reviewed the work and found metal hoes clamp hanging loose , which I snapped in place, again not impressed by the lack of detail performed. With all that be said I understand they ran a smoke test twice to determine the issue and insure the repair. I watched this on You Tube kind of interesting way to find a leak and I can see how this takes time. I can also see that the part was actually changed out so that is a plus. I also believe the work we had previously done at your shop was done correctly. I know that getting a 10 on your service report is important, thought I would explain why we cannot do that at this time. Please feel free to call me if you would like to discuss further. Bob Catlin 918-248-4176 More
by Bob1954
Employees Worked With
Victoria Thomas Service Advisor
Helpful July 08, 2017
Service Rep Sean Chapman I was prepared to spend up to $3,000 to make my 2006 Jeep safe and attractive for my 16 year old grandson. Took my jeep in for 3 recall, oil change a I was prepared to spend up to $3,000 to make my 2006 Jeep safe and attractive for my 16 year old grandson. Took my jeep in for 3 recall, oil change and complete check up. Sean Chapman started out by giving me the wrong phone number was extremely had to get in touch with had to call main number and ask to speak to a Supervisor but operator only located him and never got me with his Supervisor, was told my car was finished but still at the dealership 7-8-17 after being there since 6-28-17. I had planned to purchase a new jeep in two year when my grandson is ready for college but will not be buying it from Bob Moore More
by dharbour
Employees Worked With
Sean Chapman
March 15, 2017
Incompetent service MANAGER Bob Moore needs to find someone who is compelled to do his job as tge service manager. Most all reviews including mine were negative regarding the ser Bob Moore needs to find someone who is compelled to do his job as tge service manager. Most all reviews including mine were negative regarding the service department. The parts department should be looked at as well. Ordering the right part always helps if your going to install them.. These are suppose to be professionals. Not shade tree mechanics. More
by TB Watson
Employees Worked With
Ben Perry
March 07, 2017
3/7/17 I came in for an oil change and new tires. They worked quickly and kept me in the loop about what was being done to my vehicle. Very nice service depa I came in for an oil change and new tires. They worked quickly and kept me in the loop about what was being done to my vehicle. Very nice service department. More
by Siswillie81
Employees Worked With
Ben Perry
January 16, 2017
Terrible service department! The customer service at Bob Moore is awful. They sold me the car just fine. But taking it in to be serviced is another story. They take there sweet t The customer service at Bob Moore is awful. They sold me the car just fine. But taking it in to be serviced is another story. They take there sweet time to do anything. When calling to check on the status of the vehicle they act suprised that you are calling and even put out that you want information about it. EVERY SINGLE TIME I have taken my car in to them they have "lost" the vehicle, taking between 30 minutes and an HOUR to find it and give it back! I regret buying anything from Bob Moore. It will NEVER happen again! More
by KatyLang14
Employees Worked With
Ben Perry
September 15, 2016
The meaning of "customer service" eludes them I had researched my main problem (Error code P730), so I knew pretty much what the probable outcomes could be. The techs came to the same conclusions I had researched my main problem (Error code P730), so I knew pretty much what the probable outcomes could be. The techs came to the same conclusions I did, and took what is most likely the proper actions. I have no reason to assume that the repairs will be anything less than satisfactory. The customer service provided by the staff of the customer service department however was nothing short of pathetic. The day I turned the car in (8/30 @ 7:30) I asked Bill about a loaner for warranty work since I knew that it might be a while, he told me that they don't do that, which is unfortunate as two other competing Dodge dealerships will. I did tell him that I would need to get an update towards the end of the day so that I could make plans about how I would get home from work. I didn't have a message or anything by 3:45, so I called Bill and he said that he would "Get back to me right away". 30 minutes passed before I had to call Bill back to find out what was going on, Bill obviously did not check on the status as he had to ask me what kind of car I had dropped off that day. Five minutes later Bill called to let me know that my car had not even been seen by a tech yet. The next day (8/31) around 3:00 I tried to call to get an update on the status of my car. I called the service number and the phone rang so many times that their phone system disconnected me. I contacted the online representative and asked her to please get someone to answer the phone in the service department. When I finally got a hold of someone (not Bill) they said that they would put a message at Bill's desk. 30 minutes later I called back because I still had not heard from Bill. I got a hold of someone who said they would "Put the message directly into Bill's hand". Bill finally called me about 5 minutes later to let me know my car would not be ready. The third day I called at 2:50 and left a message for Bill on his voice mail and asked him to call me back and let me know the status of the car. At 3:25 i hadn't heard from Bill, so I called and again the phone rang for a long time before someone finally answered. I was told that the transmission was fixed and that they were going to have a different tech look at the seat. I told them to cancel the seat repair. I did not want to wait even longer to get my car back and I certainly did not want to have to rely on Bill for anything else ever again. How is it that Domino's pizza can manage to have online real-time updates to the status of a pizza order in an environment of short cycle times, low price points, and high turnover staff, while Bob Moore's staff cannot even manage to reliably answer the phone or return a call? To top it all off, the service manager left me a voice mail to find out why I would be giving them a bad marks on the Dodge service survey. Five days, three calls, and two voice mails later their service manager can't be bothered to talk to me to find out why I am unhappy with their customer service. What a joke. Two weeks after the fact Samantha contacts me to basically let me know that the fact that I didn't get a loaner was that I didn't schedule an appointment. That is odd because I specifically asked Bill about a loaner when I dropped off my car and they said "They don't do that, but they would be happy to allow me to rent a car". So either Samantha is lying or Bill did not know what he was talking about. Priceless... In summary. The techs did fine, the shuttle driver was friendly and prompt, and your customer service reps and manager were miserable failures that make me not want to have anything to do with Bob Moore ever again. More
by Jonny L
Employees Worked With
Samantha Ehrhardt, Charles Zachariae, Bill Watkins
September 07, 2016
Excellent problem resolution The manager, Mr. Ryan Kimbrel, helped me to resolve a problem very quickly and in a highly gracious and professional manner. I would recommend this d The manager, Mr. Ryan Kimbrel, helped me to resolve a problem very quickly and in a highly gracious and professional manner. I would recommend this dealership to anyone simply for the way I was treated. Also, Mr. Doug Marrs was very nice to me. More
by misterparticular
Employees Worked With
Ryan Kimbrel, Doug Marrs
August 08, 2016
Service issues I was coming to the 3 previous dealers over a course of 22 years, Service was at one time really good at one time and excellent work. But since the ne I was coming to the 3 previous dealers over a course of 22 years, Service was at one time really good at one time and excellent work. But since the new owner took over somethings have went south. the lube techs do shoddy work on my vehicle at least, and the service prices have went through the roof. Mechanics do great work. More
by Hank
Employees Worked With
None of the above
July 26, 2016
3rd time is not a charm I have had my car serviced at Bob Moore, on a regular basis, since April of 2015. Along with regular maintainance I've had a few minor issues. My ca I have had my car serviced at Bob Moore, on a regular basis, since April of 2015. Along with regular maintainance I've had a few minor issues. My car is still under full manufactures warranty. I have had to leave my car all day several times. They never finish the work, have to order parts, need me to come back, leave my car all day again, can't duplicate the problem, and so on....its a major inconvenience. Not to mention they tried to charge me for things covered under warranty because the copied the mileage wrong, couldn't find my key fob, replaced the same part three times and still haven't fixed the problem. Not happy with them at all. The poor service clerks are understaffed and overworked...don't blame them...this is a leadership/management issue. Place always seems to be in chaos....always "under new management." More
by S scott 2532
Employees Worked With
Bill, Asma
June 07, 2016
Incompetant Last Oct/Nov,2015 the transmission #1, the original, completely failed, and probably had approx. 57K miles. Then Bob Moore had the van for approx. 4 w Last Oct/Nov,2015 the transmission #1, the original, completely failed, and probably had approx. 57K miles. Then Bob Moore had the van for approx. 4 weeks. So this is Transmission #2 partially rebuilt. I would want an update once a week on progress. Too much to ask for. I always had to call, chase down service rep, leave messages, etc. Then in middle March, 2016 transmission was on its way out, at 71K (14K traveled miles) miles. After Bob Moore had the van for ONE week, they gave it a look, and called me back, asked me what the issue was and then said there were not Error Codes. (The error codes turn on the Service Engine light). I said that the last time, there were no Error Codes, and the car did not move. So, I don't think I would put a lot of faith in the error codes to resolve where the problem is. I was told the van was ready, one day before MAY!.. Took 6 weeks for the 2nd incomplete repair. Transmission partial rebuilt #3. I returned to the dealer, and van was not ready. Paperwork goofs, etc. You would think that after all those weeks, they would washed and or vacuum the car. Absolutely not. Another thing I discovered is their phone system, and personnel are less than stellar. I would have to check on progress etc. No sense of concern, urgency, whatsoever. It was under warranty, one part or several gets ordered. Shipped UPS ground. Then when parts arrive, the ONE trained Transmission man is naturally on another car or 2. So, the van sets. Then once the parts gets installed, more parts are required, UPS ground , etc, etc. The root cause was not dealt with on the first visit. Then the 2nd time the van had traveled in the 14 K range before it broke again. I’ve now had the Transmission start to fail again, and the odometer is at 76K. Now, it traveled 5k miles. In a warranty situation, a rebuilt complete replacement is not what happens. They make an attempt to repair as little as possible, cross their fingers, and hope you sell it before they have to deal with it again. No doubt that on a warranty repair, there is a factory protocol in place. This regulation the dealer has to contend with, but upon a 2nd trip back within 15K miles, I tried to set off alarms that their procedure was far short of what is needed. The procedure is not working. But, ZERO research into root cause. Only parts that shown wear were replaced. Upon getting the paperwork and getting thru the goofs, I was looking it over. The person asked if there was anything else? I said, when I brought the van in, I was told a week later that no one could find an issue. Then why are there 2 pages of parts listed? I do not pull a trailer. It does have 150 - 200#s of items, but rarely a 2nd, or 3rd person. There was ZERO reason for Bob Moore Service dept to not have the van repaired for another 100-200K miles. Except, do what you have to get it gone. 10 weeks (2.5 months) of time the van has been in their shop, and root cause has yet to be determined. 55K original then 14K - 1st partial rebuild 5K - 2nd Partial rebuild What the future holds at another dealer is to be seen. 3k probably More
by nucman
Employees Worked With
XXX not listed
