Patriot Chevrolet Buick GMC
Hopkinsville, KY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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The only reason I am giving them one star is because I have to write this review. Worst customer service I have ever received at a car dealership. They would not honor their internet price, nor would have to write this review. Worst customer service I have ever received at a car dealership. They would not honor their internet price, nor would they honor that price when I received it in an email from their finance manager. Their general sales manager was very disrespectful to me, raised his voice and was extremely rude. This dealership needs some serious lessons in professionalism and customer service! More
Took my vehicle to them to sell to them, my wife and I agreed with the salesman on a price , when the salesman returned with the paperwork for us to sign they were going to give us $1000 less than we had agreed with the salesman on a price , when the salesman returned with the paperwork for us to sign they were going to give us $1000 less than we had agreed on, he said that this price difference was a "sales tax". Firstly, seller's do not pay a "sales tax", secondly, if a dealer purchases a vehicle from an individual, the dealer does not pay a sales tax on something that they buy for resale. Total scam and I'm sure they have used this same ploy on other unsuspecting individuals. Would not recommend doing business with this dealership at all!!!! More
After cancelling my extended warranty with Easy Care that I did not sign up for, Patriot Chevrolet, Nate Henry Finance Manager has avoided me and has not refunded the extended warranty check from Easy Care. I did not sign up for, Patriot Chevrolet, Nate Henry Finance Manager has avoided me and has not refunded the extended warranty check from Easy Care. Easy Care refunded the dealership July 10, 2021 and it is now February 8, 2022. Patriot Chevrolet is a Sleazy run business. Do not purchase anything from them. More
Typical stealership. These guys are liars. My dad unfortunately trusted these guys. They gave my dad approximately $4000 less than fair trade in value for his truck and charged him approximately $500 unfortunately trusted these guys. They gave my dad approximately $4000 less than fair trade in value for his truck and charged him approximately $5000 more than fair dealer price for the used truck he bought….all based on KBB numbers. Don’t trust these guys and be sure to do your homework. More
An absolute con and embarrassment to be called “Patriot” lied, denied and avoided responsibility. Stay away from this dealership. They target young soldiers and sell vehicles without even checking them. Dec lied, denied and avoided responsibility. Stay away from this dealership. They target young soldiers and sell vehicles without even checking them. Deception began with test driving a grey vehicle with upgrades then realizing the car on the paperwork was a white base model not previously seen. To much regret, after some spiel given, the white one was purchased in April of 2021 and low and behold, the engine failed a short time later. Now we understand why this one was pushed over the other one. Come to find out through paper trail that the car had needed a new engine in March 2021, one month prior to purchase. It was evident it had not gone through a thorough inspection prior to the sale or it would have been discovered. The tires were also so bald that Firestone would not let the vehicle leave until all 4 were replaced. The car has had issues from day one and in and out of the shop to be fixed! The team are rude when you try to communicate with them, calling us liars and avoiding responsibility and the general manager never returns your call even after several attempts to contact him or setting a time to see him in person. He manages to have “left the office” at a convenient time. He has no plan to set this right. The vehicle is deemed inoperable after just a few months and still owe in excess of $20k! They just don’t care!! We will be filing a complaint with the BBB, the military installations to warn other soldiers and possibly further. This is absolutely unacceptable! More
Friendly PSA: DO NOT PURCHASE A VEHICLE HERE!! They Friendly PSA: DO NOT PURCHASE A VEHICLE HERE!! They will sell you a $25,000 vehicle with transmission issues and will not disclose or fix said iss Friendly PSA: DO NOT PURCHASE A VEHICLE HERE!! They will sell you a $25,000 vehicle with transmission issues and will not disclose or fix said issues. They will claim to fix the issue even if it is an entire transmission and then not. They will ignore your phone calls and emails, and will say “let me get with ___ and call you back”,.. but will not call you back. Seriously TRASHY customer service. More
Very pushy, with a guy actually saying to me "I've done a lot of work to make this happen" after they tried to hide the fact that the monthly payment they wanted to give me was over $100 higher than what we lot of work to make this happen" after they tried to hide the fact that the monthly payment they wanted to give me was over $100 higher than what we told them was our Max. The vehicle was crap we had to take it back 3 times for repairs and still having problems. The entire experience was awful.... I will never go back. Update**** It's been almost 3 months and we still have not gotten our license plate. We called Monday and they hadn't even sent the information, they told us they would overnight it and we could pick up the plate at our county clerks office Wednesday (today). Just went by and it wasn't there. We called patriot and guess what they didn't do. This is seriously a horrible business. Buying from them has been a huge mistake. Wish I could rate lower than 1 star. More
Dishonest Told them I was thinking about buying, but had been pre approved elsewhere. Was assured they would not run my credit multiple times. They ran my credi Told them I was thinking about buying, but had been pre approved elsewhere. Was assured they would not run my credit multiple times. They ran my credit and offered me worse than what I had already. Dishonest people who wasted my time. More
Amazing service from Zach! Answered all of my questions with ease and helped with absolutely everything I needed help with. Keep up the good work! with ease and helped with absolutely everything I needed help with. Keep up the good work! More
Poor customer service was working with suzie Smith on a used car cash deal made an appointment for 6 pm to pick it up I called her and let her know I was on my way I was 1. was working with suzie Smith on a used car cash deal made an appointment for 6 pm to pick it up I called her and let her know I was on my way I was 1. 5 hours away I got there at 5:45 (15 minutes before appointment) when I got there she said there was a man in there looking at it but she didn’t think he was going to buy it. Handed me the keys and let me test drive it. When I came back she said well he is going to buy it. I said well that’s not right I was working with you since 2 pm and I told you I was on my way and you told me you would stay until 6 and we made appointment she said yeah sorry I didn’t think he was going to get it needless to say she had just done the deal because he was still there and he had just got back from test driving it. She said she was sorry she didn’t really think he was going to get it she wasted my time and trip there. and sold it knowing I was on my way. More